Indesign 2021 keeps crashing on launch

New Here ,
Feb 21, 2021 Feb 21, 2021

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Hi everyone,

My Indesign 2021 won't open... it just keeps crashing on launch! I figured maybe I needed to update the OS on my mac which I have done (to the latest OS)... I even uninstalled Indesign and reinstalled and no joy. It has been crashing regularly (about 3/4 times a day for the last month), but now it just won't open at all... I have a pretty new mac as well and really need to get this resolved asap... Has anyone else had a similar issue and managed to resolve it? If anyone has any tips then that will be great.

Thank you in advance

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correct answers 1 Correct Answer

Enthusiast , Feb 21, 2021 Feb 21, 2021
Hello, Try to delete your InDesign preferencesUsing a keyboard shortcut:1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/ Regards,Mike 

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Enthusiast ,
Feb 21, 2021 Feb 21, 2021

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Hello,

 

Try to delete your InDesign preferences
Using a keyboard shortcut:
1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.


https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

Regards,

Mike

 

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the response given earlier, you may also try suggestions given on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) if you have similar issues in the future.

Hope it helps.

 

Regards,

Ashutosh

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