InDesign freeze/crash on launch on macOS Big Sur

New Here ,
Nov 23, 2020 Nov 23, 2020

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My InDesign app started to crash on launch a week before I upgrade my MacOs to Big Sur. I was hoping this problem to be fixed after the update but it still crashes the same way. I reinstall the app a few times but no results at all.

Can someone help, please?

 

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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Please tell us (exactly) what InDesign version you're using. 

 

I would try restoring InDesign preferences:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDe...

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New Here ,
Nov 23, 2020 Nov 23, 2020

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I'm using the latest version (2021 / 16.0).

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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That's good. I've been using it since it was in beta.

 

I'd try restoring your preferences.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Nothing... I restore the preferences, reinstall again... same. But it workes without a problem on my Macbook Pro, so there is something on this Mac, I can't find a solution to fix it. Is there something else I can try so I can fix this and start work normally?

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Sorry to hear about this trouble. Could you please share crash report by following the steps shared here ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )?

 

Once done, please try the steps suggested on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us.

 

Regards,

Srishti

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New Here ,
Dec 17, 2020 Dec 17, 2020

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I am having the same issue with Big Sur - InDesign unexpectedly quits. I've resinstalled twice and replaced preferences

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