Indesign not "seeing" Mac Photos to link

New Here ,
Dec 31, 2019 Dec 31, 2019

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Hello

 

I have a MacBookPro Laptop that was running Mojave and Indesign 2019 and now is runnning Catalina and Indesign 2020.

I use to be able to select and link any photo in my Mac Photos Albums using Indesign place command. Over the last few mounths it got buggy and now I only have access to one album that had been backed up to icloud. I have deleted the icloud  back-up, old iphoto library, upgraded to Mac OS Catalina and Indesign 2020 but none have solved the problem.  Any suggestions?

 

Laura

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Adobe Community Professional ,
Dec 31, 2019 Dec 31, 2019

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What happens when it does not work? Doesn't see the file? InDesign crashes or what?

 

I just tested with my MacBook Pro in Catalina and InDesign 2020 (15.0.1 update) and it works fine.

 

If it was failing before you updated, it could require a clean install of Catalina on your computer. It sounds like it could be a macOS system problem. To learn how to do a clean install is more than I can describe here.

 

A good resource are the Take Control eBooks from this link, in this case the one one installing Catalina:

 

https://www.takecontrolbooks.com

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New Here ,
Jan 01, 2020 Jan 01, 2020

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Thanks - I will try a clean install and see if that clears up the lost - and because the photos are not showing up using place or relink - non-relinkable Mac Photos.

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Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

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Hi Laura,

 

Sorry to hear about your experience. In support of Steve's response, I'd recommend clicking on https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to use the Cleaner Tool.
Hope it helps.

Regards,

Ashutosh

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New Here ,
Feb 24, 2021 Feb 24, 2021

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I am also having problems with photos not showing up in InDesignCC 2020. I am on a brand new macbookpro running Big Sur vers 11.2

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Hello kgretka - I tried a clean install and that did not work so I contacted Mac and Adobe Support. It has been awhile so I don't remember exatly what each did, but with remote access to my computer Adobe cleaned out a bunch of old "stuff" from my libraries and then reinstalled InDesign. That allowed me to see most of my photos from InDesign again. But I still cannot see photos that I previously edited so I have to open those in Mac Photos revert them to the orginal and redit them so I can see them in InDesign. Once relinked the the link names are long and obscure rather than the Mac Photo file names.  Hope that helps. Laura

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