Layers Tab Scroll Bar/Export Issue

[buckeyegilmer]

Hi,

I am somewhat new to InDesign, but have a user that is having an issue with it after we setup a new machine for her. Normally, when she is working and using the Layers Tab, there was a scroll bar to be able to go through all of her pictures and select what was needed. Now, there is no scrollbar in the box, which makes scrolling through the pictures virtually impossible. We have ried changing the format to horizontal, vertical, and all other options listed, but no change and still no scroll bar. We uninstalled and reinstalled InDesign multiple times, still no change.

Also, when she is doing an export of a file to pdf, she is not getting a full view of the export. The option to cancel is not present either, and the scroll bar will only expand so far.

Some specs as to what she is using:

Microsoft Surface Pro 4

Windows 10 Pro

If any other specs are needed or helpful, please let me know!

-Matthew

[Barb Binder]

Also, when she is doing an export of a file to pdf, she is not getting a full view of the export. The option to cancel is not present either, and the scroll bar will only expand so far.

Is this a resolution issue? Those Surface Pro 4s are very high-res (normally the concern is how small the interface is) but yours sounds like it is the opposite. What's the Win 10 resolution set to, and is there also scaling enabled?

P.S. Do you mean the Links panel, to scroll through the images in the file? The Layers panel allows you to view the layers, the Links panel lists the images.

[BobLevine]

The layers panel issue can be fixed by trashing preferences.

Troubleshooting 101: Replace, or "trash" your InDesign preferences

I not sure what you're referring to about the PDF export. That is a background process so you'd need to have the background tasks panel (Window > Utilities > Background Tasks) open to view the progress.

Edit: What version of InDesign is being run on that machine?