Page view automatically shifts to the left and top

[gretas39726916]

When I zoom in to view a page, it automatically starts moving to the leftmost part of the pasteboard whenever my cursor goes over that area.  Once it's there, I can't move the view to the right part of the page unless I zoom out. It won't let me use the scroll bars. I've tried uninstalling and installing (different versions), and it always happen.  I've tried different documents and creating new ones, and it always happens.  I've changed the pastboard size, and it still happens.  I've cleared all preferences, and that doesn't change.  When there are multiple pages, it also moves all the way to the top of the first page.  Please help!

[Steve Werner]

To help us:  Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

[gretas39726916]

I'm running macOS Cataline version 10.15.4.  I'm running InDesign v 15.1.1.  I've tried going back all the way to v 14.0.3 with the same results.  Thanks!

[Steve Werner · Accepted solution]

Try this: Reboot your computer. Start InDesign FIRST before any other application. See if InDesign does this when it's the first-running application.

[gretas39726916]

OMG...It doesn't do that when it's the first software opened.  Why would that be?  You're a genius!

[Steve Werner]

That was just a hunch. There could be software which you're running which could be interfering with InDesign.

So watch very carefully, as you open other software, and try to determine what may be causing the problem. (I see this more commonly with other software which "steals" keystrokes, causing them the keystrokes not to work.) I haven't heard of this symptom before.

[Steve Werner]

It could also be a corrupted user on the computer. Creating a new user on your computer, and running software from the new user might similarly solve the problem.