Pago de quotas

New Here ,
Jan 07, 2021 Jan 07, 2021

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¿Es normal que por contratar el dia 30 de diciembre el plan mensual de Indesign, me vuelvan a cobrar el mismo importe a 7 de enero? Es decir, ¿no ha pasado ni dos semanas desde que contraté el plan y hay que pagarlo de nuevo? Estoy indignada, ya que pagar casi 80 euros por una aplicación que casi no he usado me parece abusivo, además que no me ofrecen ninguna solución a través del centro de ayuda ni me cogen el teléfóno de pago de atención al cliente. 

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Adobe Community Professional , Jan 07, 2021 Jan 07, 2021
Hello @Valentina5CD0,Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and t...

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Adobe Community Professional ,
Jan 07, 2021 Jan 07, 2021

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Hello @Valentina5CD0,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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