The connections to the images from the links panel disappear

[Icosta]

Good morning, I installed the trial version of Indesign CC 2019. Opening a file, which needed to update the links to the images, all the links suddenly disappeared. They are not seen anymore. See image. Something must be corrupted, can someone help me? Thank you

[rob day]

Try clearing your Caches folder

Troubleshooting 101: Replace, or "trash" your InDesign preferences [2009 Outdated & Locked]

[Icosta]

Done, but unfortunately it doesn't work.

[rob day]

Did you restart ID after trashing the Caches folder?

[rob day]

Also is the problem with a particular file or all files?

[Icosta]

Yes, of course I restarted after cleaning.

No, only on a file I have this problem.

[rob day]

Usually misbehaving panels are a Caches problem, but did you try trashing the Preferences as well?

[Icosta]

I tried to uninstall it and install it again, nothing ... just on this file.

[Srishti Bali · Accepted solution]

Hi Tarani,

We’re sorry about this. Please try moving the pages to a new file and check how it works?

Manage pages and spreads in InDesign

Regards,

Srishti

[Icosta]

Great Idea, it works! Thank you so much!

[bettya29]

same issue. I created a new file, which is sadly adobe's answer to everything. I created a pdf at 3am where the 300 urls worked fine. I open the file this morning, and they are gone. the few that aren't gone have a red light. 

I was promised when I moved the file it would be fine. it wasn't fine. All the tabs, spacing, etc broken. Hours to fix it. Now the links are gone in the "new" file after they were there last night. 

Adobe solution: make a new file.

btw, bookmarks and anchors donl't work either. again, make a new file.

[bettya29]

I tried that. BTW, the new file added 100 pages at the end?

and when I closed it, all the links worked, today i open the file and all the links gone. a month worth of work.

80 page document with about 300 urls.