Touch Keyboard

[lin0307]

I am running the latest version of Indesign with the latest update on a VAIO Z CANVAS with Windows 10.

Whenever I try to type or edit text the touch keyboard appears and is very annoying and I'm not in the touch work space mode.

I checked photoshop and illustrator but does not happen.

It didn't happen before the update.

Does anyone know how to fix this?

[Abhinav Kaushik]

Hi,

Sorry to hear that you are facing such an issue with our latest update. We are aware of a similar issue and it would be great if you can help with the below queries.

Does it happen irrespective of whether keyboard is attached or not?

Are you using the keyboard that comes with the device or some another keyboard via USB ?

Is the visibility of the touch keyboard persistent or does it disappear once you have started typing in the text box.

Regards

Abhinav (InDesign Engineering Team)

[dafyddh8777853]

I am having the same issue and my laptop doesn't even have a touch screen! (HP Envy 17" running Windows 10 Home).

I use a wireless Logitech USB keyboard and mouse in addition to the Laptop's built-in keyboard and touch pad.

The touch keyboard disappears as soon as I start to type in the text box.

Regards

Dafydd

[Abhinav Kaushik]

Hi...

Are you able to see Touch Icon on the App bar of ID? Please share the screenshot of your ID screen.

Ideally, this problem should not have occurred on a non touch device.

As you said, you are on HP envy laptop which is not a touch device and has a built in keyboard, I would suggest you to reset you preferences and cache (Do maintain a back up) and let me know if you still see the problem.

Are you also using Wacom pad with your laptop?

Regards

Abhinav

[dafyddh8777853]

Having checked Device Manager I see that Splashtop has installed a touchpad and pen as virtual HIDs. However, I've had Splashtop installed for months and had not problems with keyboards popping up onscreen until the latest update.

Is there a way to roll back to the previous build of ID until this frustrating bug is fixed?

[lin0307]

Ever going to fix this issue?

[Steve Werner]

Probably in the next InDesign update, but updates are not pre-announced. You'll just have to find workarounds in the meantime.

[doesnotcoverlossoftime]

I get the same error. Whenever I click into an InDesign text box, the on-screen keyboard appears.

InDesign CC 2015.2

11.2.0.100 x64

Surface Pro 2

Intel Core i5-4300U 8GB

Windows 10 Pro

10586.104 x64

Surface Pro Docking Station

Wired keyboard and mouse

It's been two months; any word on this? Proposed workarounds are unacceptable.

[doesnotcoverlossoftime]

A very small update downloaded and installed today. No change to the version number, and the problem is still here.

[lin0307]

Ever fixing this bug??????????????

[TGMadsen]

Same issue here. Very annoying.

InDesign 11.2.0.100 x64 Build running on a Microsoft Surface Pro 2 connected to a dock with external keyboard, mouse and monitor. Windows 10 x64 Enterprise.

I'm not in touch mode according to the App bar but still that damn touch keyboard appears on screen every time I select text with the text tool.

Regards

TGMadsen

[TGMadsen]

Microsoft Surface Pro 3. Sorry.

Trashing cache and preference file does not change anything here by the way.

Regards

TGMadsen

[Abhinav Kaushik]

Hi TGMadsen,

We are aware of this issue on Surface Pro.

As a workaround, please try attaching the keyboard cover that ships with SP3 and continue using your external keyboard the way your are using it now.

Let me know if it prevents the popping of keyboard for you.

Regards

Abhinav

[BobLevine]

The keyboard cover DOES NOT ship with the device. It’s cost in excess of $100.

[TGMadsen]

Hi Abhinav,

Thanks for your reply. My keyboard cover is always on (and closed) when using the Surface Pro 3 at work, so it does not prevent the onscreen keyboard alas.

Regards
TGMadsen

[Abhinav Kaushik]

Hi TGMadsen,

By closed if you mean that it is folded, then bring the keyboard cover in typing position.

When the keyboard cover is folded, it activates Tablet mode and reverting it to typing position shall work for you in stopping popping of keyboard.

Regards

Abhinav

[TGMadsen]

Hi Abhinav,

By closed I meant covering the glass

I can see that you are right. If I bring the keyboard cover in typing position, I do not get the onscreen keyboard in InDesign. Nice and thanks for the tip! I will do that until the issue with Surface Pro is fixed.

Regards

TGMadsen

[Laubender]

Hi TGMadsen,

interesting, is your exact version really 11.2.0.100 ?

I installed the latest version of InDesign CC 2015.2 and it claims that its version number is 11.2.0.99 .

I'm on Mac OSX 10.10.3.

Uwe

[Peter Spier]

I think the Windows and Mac versions might be different build numbers. My windows version is also 100 (and the first references I saw on the forums to the update used that number) but a lot of users are reporting 99. It's odd.

[Steve Werner]

I can confirm that Mac users have build 99.

[TGMadsen]

Hmm, I see this on my Mac and no updates available:

[Peter Spier]

Log out of your CC App and log in again.

[TGMadsen]

Thanks Peter,

Logging out and in again forced it to download new updates somehow, so now I'm on build 99 on my Mac too

Regards
TGMadsen

[Abhinav Kaushik]

Yes, the build numbers for Mac and Win are different. 99 for Mac and 100 for Win

[Peter Spier]

can you tell us why? this is the first time I can recall that being the case.