Unable to download Adobe stock document for InDesign

[Wallflower97]

My InDesign keeps loading, it is not downloading and keeps loading .... how do I solve this ? I have already restarted my computer and it dit not help.

[Eugene Tyson · Accepted solution]

Are you logged in on the Adobe site - stupid question I know - but try logging out of Creative Cloud. 

Login online to your account on adobe.com

Then log back into CC App on your computer. 

If that's not helping - then try resetting your preferences - 

1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

[Wallflower97]

It works, thanks.

I had to log in and out on the CC .