unable to open some InDesign files on drop box

New Here ,
Dec 28, 2020 Dec 28, 2020

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I keep getting an error message on SOME files when I try to open them... Not all files, just some in no specific order, etc. I have updated all my software (even trashed and re-installed InDesign).

 

Error message is: This file is already open by another user or another application. This file may be stored on a network server and can not be opened until the other user closes it.

 

We use drop box - no one else has the files open I am trying to open.... 

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correct answers 1 Correct Answer

Most Valuable Participant , Dec 28, 2020 Dec 28, 2020
Make sure you disable smart sync to keep all files live and available on your local drive.

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Most Valuable Participant ,
Dec 28, 2020 Dec 28, 2020

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Make sure you disable smart sync to keep all files live and available on your local drive.

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