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Verification e-mail

New Here ,
Feb 10, 2021 Feb 10, 2021

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Sunday 7 February, I started my 7 8days free trial InDesign period. This morning 11 Febrary, I recieve an e-mail from message@adobe.com with a verification code, and the information that I cannot access my account without the verification code, even if I never came in with a corresponding request. I hesitated to use the code, because I wasn't sure the message was not fraudulent. I tried to open my InDesign document, but was requested to enter the verification code, and I eventually entered it. Having entered the code, a new verification code window popped up, followed by a new verification code e-mail. I was now certain I was subject to a phishing attempt or similar, and I closed the verification code window, after which my document was automatically closed, and the program shut down. I tried once again to open my InDesign document, again avoiding the verification steps. Another auto shut-down. Ater that, my Adobe Account was temorarily suspended.

 

It seems to me, the e-mails were no phising attempts after all. But why these sudden verification requests?

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Activation billing and install

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Adobe Employee , Feb 10, 2021 Feb 10, 2021
These communities are not Adobe Customer Support.   Please contact Adobe Customer Support by phone to ascertain what is really going on. See https://helpx.adobe.com/contact/phone.html for contact information.  

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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These communities are not Adobe Customer Support.

 

Please contact Adobe Customer Support by phone to ascertain what is really going on. See https://helpx.adobe.com/contact/phone.html for contact information.

 

- Dov Isaacs, Principal Scientist, Adobe

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