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Participant
October 13, 2023

P: 13.0.1 at launch [LrC quit unexpectedly] (Mac)

  • October 13, 2023
  • 138 replies
  • 40519 views

Hi I recently updated my Lightroom Classic and now every time I try to launch it I get the error 'Adobe Lightroom Classic quit unexpectedl'

 

Below is the crash report. Does anyone know a fix to this?


<Apple Crash report removed so Pinned Post is visible>

This topic has been closed for replies.

138 replies

gilese70942593
Participant
November 9, 2023

Similar issues for me too. Catalog also 'corrupts' in some sessions. Folders show photo count but no photos show in the develop module and then randomly photo count on photos reset to zero. It is a complete mess. Based on this discussion I will revert to v12. 

GoldingD
Legend
October 23, 2023
quote
this is my exact problem but how do you uninstall from creative cloud i've been trying to find out how from the app but no joy, sorry for being a nusance.

By johngjman@btinternet.com

 

 

A couple of links.

 

First up to completly remove the Adobe Creative Cloud applications (but apparently not the Adobe Creative Cloud Desktop App):

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Second to remove the Adobe Creative Cloud Desktop app:

 

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Participant
October 23, 2023

this is my exact problem but how do you uninstall from creative cloud i've been trying to find out how from the app but no joy, sorry for being a nusance. 

Participant
October 20, 2023

After deinstallation, restart Mac, redownload by creativecloud, installation, restart Mac, starting LrC 13.01, half a minute beachball, question if catalog 13 oder 12: --> cat.13, beachball for another half a minute, and LrC13.01 is running fine

(Mac OS 13.6.)

Good luck!

johnrellis
Legend
October 18, 2023

@NYNC, "As of today, 10/17/23, LR Classic 13.0.1 for Windows 11 X64 is still crashing."

 

You're running Windows but posted in a thread about a Mac-specific problem, and your symptoms are much different than those described here. Please start a new thread describing your issues, which indeed sound related to the GPU.

GoldingD
Legend
October 17, 2023
quote
I fail to see how an Adobe Server issue would affect what happens with a local version of LR Classic.

By NYNC

 

 

Issue was a faulty/incomplete install over the web due to faulty Adobe server. And Adobe direction as to remediate as follows (way back on first page of reply's)

 

 

 

 Adobe Employee
 pinned reply Pinned reply by Rikk Flohr: Photography
Adobe Employee , Oct 13, 2023
Update 10/16/2023 - Midday - Central Time (US)

The issue has been traced to a server issue on our end and is not a failure of the Lightroom Classic update itself.  This issue has been rectified.

This means that the previous recommendation for this issue is to perform a clean reinstall of 13.0.1, is still the correct resolution as you may have residual files from previous attempts to install present on your system.
 
There is no additional update (i.e., waiting for 13.0.2) that is necessary to correct this issue. 
 
Clean Lightroom Install Procedure
Close Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom
Restart the computer
Install Lightroom via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes
 
If you've attempted the reinstall previously, you should follow this instruction set again. 

Thank you for your patience!
Rikk Flohr - Customer Advocacy: Adobe Photography Products
STATUS Investigating

 

 

 

Note that last step of waiting 5 minutes, that is because, at least on a MAC the LrC v13.0.1 install is incomplete first go around, and some additional code gets installed second time around, that takes about 5 minutes.

 

Although, that might not be the entire problem

 

P.S. their is no v13.2, nor a v13.0.2, just the upgrade v13.0, and one bug fix v13.0.1, no second bug fix v13.0.2, and certainly no update v13.2 (v13.1 would come out anyhow before v13.2) , I assume you typed in a typo, and meant v13.0.2, but nope, no bug fix to the bug fix just yet. read that  version statement wrong, not in you reply, perhaps another members reply. 

But yep, from all the various problems, Adobe defiantly needs v13.02.

 

 

 

Participant
October 17, 2023

good morning everyone, I understand that the problem is faced by many users. Installing version 13.0 or 13.01 is impossible, even 13.0 gives me the same error. Should I uninstall all of Adobe Creative or even format my Mac?

Participating Frequently
October 17, 2023
Thanks for the heads up. Will look out when I try the clean install from 13.
Sent from my iPhone
Known Participant
October 17, 2023

This is not solved. I did the fresh reinstall of Lightroom yesterday and then it worked on OSX. Now this morning I tried to run it again, and this time it failed the same way as befpre. I checked in the Console app to see the logs and I again see "Namespace DYLD, Code 1 Library missing".

Participating Frequently
October 16, 2023

Thank you and all involved in sorting the problem.