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FeedbackCommunityMember
Inspiring
September 2, 2011

P: Can't read some JPEG images

  • September 2, 2011
  • 13 replies
  • 962 views

Lightroom issue.
When I import a few Pictures sometimes some Pictures has a wanring "Lightroom can't read the Picture" (germen). The Picture is correctly imported, I also can open it with other programs. I'm able to remove the Picture from Lightroom (and Hard Drive), restart Lightroom an try to import it again (from Disk oder CF-Card). Import succeeded but the error still remains. I'm using Lightroom 3.4.1.
Thanks for suggestions!

    This topic has been closed for replies.

    13 replies

    L
    Laura22229885adzh
    Participant
    August 28, 2022

    How do you send something to the team? I have tried 3 brand new memory cards, and each one now will slowly go into Lightroom, I edit, and looks like it is exporting, but when opened in the new location, I get the error " it appears we don't support this file format." Please help me. I am missing deadlines and have been up every night for over a week. I am exhausted trying to figure this out.

    J
    J453
    Legend
    March 24, 2017
    Solved in Lightroom 3.6 and later.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 10, 2011
    Thank you 😉
    B
    Adobe Employee
    Bec Sowada
    Adobe Employee
    September 6, 2011
    I've sent this file to the LR engineering team for investigation.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 6, 2011
    Hmmm... either my Cameras making stange things or the CF card's are not working correctly.. strange, cause I use 2 cameras with 2 CF cards - and don't change them.
    But thanks for the help - now I have to save the pictures with a photoprogrm and it works.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 5, 2011
    The Lightroom engineers will have to debug the JPEG reading code with that specific file to see what is going on. Odds are that something in the file is corrupt or out of spec, and the Lightroom JPEG code isn't handling the problem as well as other JPEG decoders.
    H
    helen_gossweiler
    Inspiring
    September 5, 2011
    JPEGSnoop says:

    *** Decoding SCAN Data ***
    OFFSET: 0x00006253
    Scan Decode Mode: Full IDCT (AC + DC)

    Scan Data encountered marker 0xFFD9 @ 0x004EC943.0
    Scan Data encountered marker 0xFFDB @ 0x004EC945.0
    NOTE: Marker wasn't EOI (0xFFD9)

    *** Additional Info ***
    NOTE: Data exists after EOF, range: 0x004EC945-0x00551E5B (414998 bytes)
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    September 5, 2011
    Verified here too, with that image.

    The image is seen as corrupted by 3.5 and 3.4.1.

    It's fine up to and including 3.3, and it's fine if you resave in Photoshop.
    Victoria - The Lightroom Queen
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 5, 2011
    The machine is Vista x64. Db was setup at april. The catalog before was working für about 2 years and at the beginning of 2011 the issue starts.

    Here is one Image: http://foto-gupa.com/_9016910.JPG
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    September 4, 2011
    Ok, it could be database corruption, or a bug in the Lightroom JPEG parsing code.

    What OS version are you using?

    And can we get a copy of the images that Lightroom can't ready?
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