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Joe22295858b96s
Participant
April 12, 2022

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

  • April 12, 2022
  • 140 replies
  • 16536 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

    This topic has been closed for replies.

    140 replies

    M
    max.krukovsky
    Participant
    May 26, 2022

    Thank you for the follow up and sorry for posting in the wrong thread. I traced my issue to the home folder name change that I had previously done using Apple's guidelines. I had an iMac and a Macbook set up differently (home folder name) which caused issues whenever LR was reading RAW files from my Dropbox folder. I thought setting the same home folder name across both machines would fix it. Little did I know that I was going to introduce another bug with this.

    That said, I reverted the change and LR loaded just fine. Thank you all.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    May 23, 2022

    @max.krukovsky Let us know if you're able to resolve this issue after granting full access to Lightroom Classic on macOS?

     

    Thanks,

    Mohit

    johnrellis
    johnrellis
    Legend
    May 22, 2022

    @max.krukovsky, this thread is focused on a particular Windows error, which was fixed in LR 11.3.1, while you're on Mac OS 12.3.1. Something changed in Mac OS 12.3.1, and many people are finding they need to grant LR Full Disk Access. See:
    https://www.lightroomqueen.com/disk-permissions-monterey-classic/

     

    If that doesn't help, please start a new thread describing your problem.

      M
      max.krukovsky
      Participant
      May 16, 2022

      Hello all,

       

      I am in the same boat where it will not even show splash screen as I launch LRc (Mac OS) and here's my story:

      1. LRc crashed on start with this report: https://www.dropbox.com/s/4l8y3v61i2f2rit/Adobe%20LRc%20crach.docx?dl=0

      2. I searched online and found a few things I could do about it

      3. I reset preferences

      4. Renamed two folders in Library path

      5. Rolled back to 11.3, 11.2

      6. Contacted Adobe Support during which we had a screen sharing session, did full uninstall using cleanup tool, reinstalled CC, reinstalled 11.3.1, created a new admin account and were able to launch LRc without an issue.

      7. Logging back into the original account, I'm back to where I started unable to find a workaround.

       

      Any advice? Thanks in advance.

      Max

      S
      scopen24
      Known Participant
      May 9, 2022
      Everyone should save this.

      Thanks,
      SC
      johnrellis
      johnrellis
      Legend
      May 9, 2022

      @Stacie24367192rt6e, roll back to LR 11.2:

      https://www.lightroomqueen.com/roll-back-update-previous/

      S
      Stacie24367192rt6e
      Participant
      May 8, 2022

      Has there been any success to this update.  I have tried everything and it continues to fail. This is messing with my business. Everything is up-to-date but the program will not launch nor provide with the option to report as others have done in previous comments. Help is needed ASAP.

      S
      scopen24
      Known Participant
      May 8, 2022
      Open creative cloud and find the 3 dots. Install vs 11.2 or 11.1.

      Thanks,
      SC
        G
        grecophoto
        Participating Frequently
        May 8, 2022
        Do you specifically want the older version? It's possible that the age of
        whatever version you're using is the problem. Try reaching out via Adobe's
        chat function and see if someone can talk you through the options. Good
        luck.

        *Dorothy Greco*

        *Twitter: @dorothygreco <>*
        *FB: Words&Images by DorothyGrecoPhotography
        <>*

        *IG: dorothylgreco <>*
        *[image: Marriage in the Middle]
        <>*
        C
        Cédric12450
        Participant
        May 8, 2022

        In adobe creative cloud i don t find for the older version 

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