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P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

44 Votes
Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

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correct answers 1 Correct answer

Adobe Employee , Apr 20, 2022 Apr 20, 2022

An update to the Lightroom Classic (Version 11.3.1) was released on 4/20/2022 and contains (2) bug fixes. 

Please install the update via your Creative Cloud Desktop App. 

 

Note: 

You may need to refres

...
Status Fixed

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176 Comments
New Here ,
Apr 12, 2022 Apr 12, 2022

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Nach dem Update auf Lightroom classic 11.3 unter Win 11 stürzt das Programm kurz nach dem Öffnen eines größeren Katalogs (~90.000 Fotos, ca. 850MB Dateigröße) ohne weitere Beschreibung reproduzierbar ab. 

 

Löschen aller previews etc. hilft nicht. Ein Rollback auf 11.2 behebt das Problem sofort. 

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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I've found your crash reports in the system. Thank you for submitting them to us. I've forwarded your information to the Classic Developers for review. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Setting status to Investigating

 

While the team evaluates the crash and advises on a workaround, it is recommended that, if you encounter this crash scenario, you revert to 11.2 via the Adobe Creative Cloud Application.

 

In the meanwhile, make sure your email used on this forum is the email you are using when submitting the Crash Report.

 

Thanks for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Started

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Hi,

and thanks for the quick reply. 

 

yes, I see a crash report from lightroom saying an error occured and it needs to shut down. 

I might have used a different mail-address, yes: m...tl (at) gmx

 

Martin

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Please direct message me your email used in the Crash Report.

Thanks!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Make sure you hit the upvote arrow at the top of this post.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Issue: LrC crashes immediately on start-up after upgrading from 11.2 to 11.3

LrC V.11.3

Downgrade to 11.2 resolves the problem immediately

 

Prozessor 12th Gen Intel(R) Core(TM) i9-12900F 2.40 GHz
Installierter RAM 32,0 GB (31,8 GB verwendbar)
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor

 

Edition Windows 11 Pro
Version 21H2
Installiert am ‎02.‎02.‎2022
Betriebssystembuild 22000.556
Leistung Windows Feature Experience Pack 1000.22000.556.0

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Participant ,
Apr 12, 2022 Apr 12, 2022

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I have also a crash issue after updating from 11.2 to 11.3. Crash report is submitted twice. When opening the catalog file, the app closed without any notice. I did several Optimizing, but same result. So I decided to roll back, and had to stop the CR LogTransport in Task manager. When LrC 11.2 was reinstalled, the catalog file opened normally.
I did not have the same issue on my MacBook Pro with Monterey.

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Confirmed @arnoldfoto.no  Your crash is the same. Thanks for the report.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 12, 2022 Apr 12, 2022

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The same for me......

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Rikk Flohr how do I correct the crashing issue with my LRC

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New Here ,
Apr 12, 2022 Apr 12, 2022

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I can't use LR classic rel 11.3....bug

I sended several crash report wit my mail adress

No answer from Adobe

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LEGEND ,
Apr 12, 2022 Apr 12, 2022

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"Rikk Flohr how do I correct the crashing issue with my LRC"

 

In the "correct answer" at the top of this thread, Adobe employee Rikk Flohr recommends rolling back to version 11.2 while Adobe investigates the issue.  See here for how to do that:

https://www.lightroomqueen.com/roll-back-update-previous/

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Je viens de faire la MAJ vers la version 11.3 de Lightroom Classic. Juste après le lancement ce message apparait :
" Désolé, une erreur s'est produite
Adobe Lightroom Classic a rencontré un problème et doit se fermer."

Puis l'appli quitte.
Quelqu'un d'autre à le problème depuis la MAJ ?

Sur Windows 10 64bits 32Go de Ram

 

 

 

{Thread merged by Moderator}

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi there,

 

Thanks for highlighting this. We're here to help.

There are a few users who reported something similar. Would you mind sharing the crash report with us? Did you try updating graphic card drivers or uninstalled and reinstalled Lightroom? 

The team is Investigetting this bug; while the team evaluates the crash and advises on a workaround, you may revert to 11.2 via the Adobe Creative Cloud Application. 

 

Regards,

Ranjisha

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Explorer ,
Apr 12, 2022 Apr 12, 2022

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I get an error everytime I try to start LRC after the 11.3 update.

Here's the error report. Does anyone see anything that would help?

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.3" build="[202204051513-7a25c809]" source="Windows-Client" crashType="Invalid Parameter">
<time year="2022" month="4" day="12" hour="14" minute="19" second="10" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="65374426-d18a-40e1-a9ee-6143537e65b1"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65452" machine="Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20220110000000.000000-000" driverVersion="30.0.15.1123" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F02&#38;SUBSYS_451119DA&#38;REV_A1&#92;4&#38;174D0E5F&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFFF29E2438" symbolname="invalid_parameter_noinfo"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000002"/>
<register name="RCX" value="0x0000000000000EB4"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000006C7EC8C0"/>
<register name="RSP" value="0x000000006D7FEB20"/>
<register name="RBP" value="0x000000006D7FECD0"/>
<register name="RIP" value="0x00007FFFF29E2438"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFF6CCA0000" end="0x00007FFF6CE49000" path="adobe\ACE.dll"/>
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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
113d8478-76b3-4b25-8007-db7e5f475a5e
</sessionId>
</crashreport>

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Participant ,
Apr 12, 2022 Apr 12, 2022

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As stated from Rick Flohr, roll back to 11.2 using your Adobe Desctop Program Manager. Find Lightroom Classic, and click the 3 dots next to the Open button. Choose Other version, and then select 11.2.

If you receive a error message about conflict with CR LogTransport, then open Windows Task Manager and stop CR LogTransport, before you continue deinstalling LrC 11.3 and installing 11.2. This will help you using LrC untill the fix is released.

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Same exact thing here. With the following message: Lightroom has encountered a problem and will close. But it doesn't close, I have to use the task manager to close it. Impossible to get in. Installed, reinstalled, installed again and reinstalled. My pilots are up to date, everything worked fine. Had to get back to 11.2 version. I think we might be a lot of people with this problem. I also sent a crash report.

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Vous n'êtes pas le seul hélas
Solution préconisée par Adobe ce jour: remonter à la version 11.2 via l'appli Adobe Créative Cloud
Cliquer sur les 3 points en haut à droite
Choisir "anciennes version" et réinstaller la v11.2
Je l'ai fait et LRC refonctionne comme hier 11/04
En attendant une v11.3 sans buts
Bonne chance

Marc

⁣Télécharger TypeApp pour Android ​

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Participant ,
Apr 12, 2022 Apr 12, 2022

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I have tried a lot more tonight. 

I tried to upgrade once more, but 11.3 crashed at  presenting the splash screen. Then I rolled back to 11.2, started normally, and turned off the GPU. Next step was to update to 11.3 again, to see if GPU could be the problem.

11.3 crashed before the Splash Screen, so I rolled back to 11.2 once more.
The Catalog file was opened in 11.3 via the Select catalog screen, and integrety was checked several times without any message. The catalog File opens normally in 11.2.
Then I tried the Select Catalog screen, and created an empty catalog. That worked fine. I also started Import from another Catalog, but did not complete it.
Then I tried to open several (4-6 of them) customer catalogs, which I earlier received for repair with SQLite. All of them opened in LrC 11.3 without any problem. All photos were of course offline, because they are with the customers.
I also opened a catalog, that had to be upgraded to v11, and it worked fine.
I also opened a catalog backup from before updating to 11.3. It passed the splash screen, and was about to present previews,  and then crashed.

At last, I opened a catalog backup from 31.03., and that seemed to work fine, but it was only a short test. 
Now, I am going to create a new, empty catalog, and complete Import from my crashing catalog. I am excited to see the result tomorrow morning.

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Explorer ,
Apr 12, 2022 Apr 12, 2022

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Mine has been doing this since I first installed 11.2 on my new Mac Studio M1 Max last week. I first thought it was upon closing, but have realized it's the opposite. Oddly enough, I downgraded to 11.1 yesterday due to publishing plug-in issues ... and I am still getting a crash every time I reopen LRC. It does not occur on my 2017 27" iMac i7.

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Explorer ,
Apr 12, 2022 Apr 12, 2022

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Here's my latest crash report:

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe Lightroom Classic [39607]
Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier:            com.adobe.LightroomClassicCC7
Version:               11.1 (11.1)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2022-04-12 19:33:55.6799 -0500
OS Version:            macOS 12.3.1 (21E258)
Report Version:        12
Anonymous UUID:        410CFD00-F8BD-B9A7-EDC6-D5DA18E0049A
 
Sleep/Wake UUID:       1D4DC7BF-430D-4297-B25E-FA50583D02B4
 
Time Awake Since Boot: 150000 seconds
Time Since Wake:       3245 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        1  Dispatch queue: com.apple.NSURLSession-work
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Application Specific Information:
Assertion failed: (assertionCount > 0), function __releaseStorageAssertion, file AssertionManager.m, line 87.
 
 
Thread 0::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib               0x1a275d4f0 __open + 8
1   libsystem_kernel.dylib               0x1a2768018 open + 64
2   CoreFoundation                       0x1a27fdec0 _CFReadBytesFromFile + 208
3   CoreFoundation                       0x1a27fd6dc CFURLCreateDataAndPropertiesFromResource + 324
4   CoreFoundation                       0x1a27fd220 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 848
5   CoreFoundation                       0x1a27fcb68 _CFBundleRefreshInfoDictionaryAlreadyLocked + 144
6   CoreFoundation                       0x1a27fcab4 CFBundleGetInfoDictionary + 52
7   CoreFoundation                       0x1a290aac8 _CFBundleCreate + 928
8   Foundation                           0x1a36e47d0 -[NSBundle _cfBundle] + 76
9   Foundation                           0x1a38321e4 -[NSBundle privateFrameworksPath] + 28
10  WichitaFoundation                   0x106115240 0x10610c000 + 37440
11  WichitaFoundation                   0x10611543c 0x10610c000 + 37948
12  WichitaFoundation                   0x106129968 0x10610c000 + 121192
13  libsystem_pthread.dylib             0x1a279604c __pthread_once_handler + 76
14  libsystem_platform.dylib             0x1a27ae960 _os_once_callout + 32
15  libsystem_pthread.dylib             0x1a2795fe4 pthread_once + 100
16  WichitaFoundation                   0x10610ffe4 AgWichitaFoundation_init + 128
17  Adobe Lightroom Classic             0x1009c0a34 main + 716
18  dyld                                 0x101079088 start + 516
 
Thread 1 Crashed::  Dispatch queue: com.apple.NSURLSession-work
0   libsystem_kernel.dylib               0x1a2764db8 __pthread_kill + 8
1   libsystem_pthread.dylib             0x1a2799ee0 pthread_kill + 288
2   libsystem_c.dylib                   0x1a26d4340 abort + 168
3   libsystem_c.dylib                   0x1a26d3754 __assert_rtn + 272
4   CFNetwork                           0x1a74f7484 0x1a73e3000 + 1131652
5   CFNetwork                           0x1a74fc184 0x1a73e3000 + 1151364
6   CFNetwork                           0x1a7438358 0x1a73e3000 + 349016
7   CFNetwork                           0x1a76346a8 0x1a73e3000 + 2430632
8   CFNetwork                           0x1a75c8fac 0x1a73e3000 + 1990572
9   CFNetwork                           0x1a73fa8ac 0x1a73e3000 + 96428
10  CFNetwork                           0x1a75c85cc 0x1a73e3000 + 1988044
11  CFNetwork                           0x1a75c247c 0x1a73e3000 + 1963132
12  CFNetwork                           0x1a75c11d8 0x1a73e3000 + 1958360
13  CFNetwork                           0x1a7469cd0 0x1a73e3000 + 552144
14  libdispatch.dylib                   0x1a25d4604 _dispatch_call_block_and_release + 32
15  libdispatch.dylib                   0x1a25d61c8 _dispatch_client_callout + 20
16  libdispatch.dylib                   0x1a25dd8a8 _dispatch_lane_serial_drain + 668
17  libdispatch.dylib                   0x1a25de438 _dispatch_lane_invoke + 444
18  libdispatch.dylib                   0x1a25e8c98 _dispatch_workloop_worker_thread + 648
19  libsystem_pthread.dylib             0x1a2796360 _pthread_wqthread + 288
20  libsystem_pthread.dylib             0x1a2795080 start_wqthread + 8
 
Thread 2::  Dispatch queue: com.apple.root.default-qos
0   libsystem_kernel.dylib               0x1a275c90c semaphore_wait_trap + 8
1   libdispatch.dylib                   0x1a25d674c _dispatch_sema4_wait + 28
2   libdispatch.dylib                   0x1a25d6df4 _dispatch_semaphore_wait_slow + 132
3   CFNetwork                           0x1a7508b88 CFURLConnectionSendSynchronousRequest + 380
4   CFNetwork                           0x1a753dafc 0x1a73e3000 + 1420028
5   AdobeCrashReporter                   0x100ebd1d8 invocation function for block in FetchProductPreferencesInBackground() + 1552
6   libdispatch.dylib                   0x1a25d4604 _dispatch_call_block_and_release + 32
7   libdispatch.dylib                   0x1a25d61c8 _dispatch_client_callout + 20
8   libdispatch.dylib                   0x1a25d92c8 _dispatch_queue_override_invoke + 784
9   libdispatch.dylib                   0x1a25e78e8 _dispatch_root_queue_drain + 396
10  libdispatch.dylib                   0x1a25e8104 _dispatch_worker_thread2 + 164
11  libsystem_pthread.dylib             0x1a2796324 _pthread_wqthread + 228
12  libsystem_pthread.dylib             0x1a2795080 start_wqthread + 8
 
Thread 3:
0   libsystem_pthread.dylib             0x1a2795078 start_wqthread + 0
 
 
Thread 1 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000   x1: 0x0000000000000000   x2: 0x0000000000000000   x3: 0x0000000000000000
    x4: 0x0000000000000000   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0xccd57db8c1e5f7a1   x9: 0xccd57db9aeb047a1  x10: 0xcccccccccccccccd  x11: 0x000000000000000a
   x12: 0x0000000000000000  x13: 0x0000000000000038  x14: 0x00000000cd432800  x15: 0x0000000000000065
   x16: 0x0000000000000148  x17: 0x00000001fc607640  x18: 0x0000000000000000  x19: 0x0000000000000006
   x20: 0x000000016f55b000  x21: 0x000000000000150b  x22: 0x000000016f55b0e0  x23: 0x00000001a7832f4b
   x24: 0x00000001f86fe000  x25: 0x000000016f55a5a0  x26: 0x0000000000000114  x27: 0x0000000000000000
   x28: 0x000060000215e800   fp: 0x000000016f55a000   lr: 0x00000001a2799ee0
    sp: 0x000000016f559fe0   pc: 0x00000001a2764db8 cpsr: 0x40001000
   far: 0x0000000101384000  esr: 0x56000080  Address size fault
 
Binary Images:
       0x1a275b000 -        0x1a2792fff libsystem_kernel.dylib (*) <1d7b3b8e-75a1-34ea-aa52-9f7c23155c55> /usr/lib/system/libsystem_kernel.dylib
       0x1a27e2000 -        0x1a2d27fff com.apple.CoreFoundation (6.9) <8e1809ff-f5b1-3d9e-be15-f2e7b1d8ce51> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x1a36dd000 -        0x1a3acdfff com.apple.Foundation (6.9) <886a3487-88a6-30bb-b179-1a92996c67cf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x10610c000 -        0x108323fff com.adobe.wichitafoundation (com.adobe.wichitafoundation 11.1) <132d4914-e328-366d-a8ef-8ff85cc68018> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation
       0x1a2793000 -        0x1a279ffff libsystem_pthread.dylib (*) <cee8bc77-6923-34d9-89a3-6f8f7279605e> /usr/lib/system/libsystem_pthread.dylib
       0x1a27ad000 -        0x1a27b4fff libsystem_platform.dylib (*) <84fa5dd0-806c-310e-b047-479924cd688c> /usr/lib/system/libsystem_platform.dylib
       0x10092c000 -        0x100c23fff com.adobe.LightroomClassicCC7 (11.1) <7b462853-09d4-336c-aaeb-ad2866996a55> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
       0x101074000 -        0x1010d3fff dyld (*) <fbb89662-e6f2-3434-b542-f75185ac5e74> /usr/lib/dyld
       0x1a265a000 -        0x1a26dbfff libsystem_c.dylib (*) <fd566a15-42d8-314a-a99a-b59237ddf5bc> /usr/lib/system/libsystem_c.dylib
       0x1a73e3000 -        0x1a7896fff com.apple.CFNetwork (1331.0.7) <cfdb5ccd-a5e9-3e08-ad4f-087f420db6a0> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
       0x1a25d2000 -        0x1a2618fff libdispatch.dylib (*) <dc048e3b-e023-3d17-afe5-4ff3dc625608> /usr/lib/system/libdispatch.dylib
       0x100eb0000 -        0x100ecbfff com.adobe.AdobeCrashReporter (10.3) <1b55fc08-e22a-3077-8979-10a0a6b62d7c> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=959.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=959.5M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
ColorSync                          432K       21 
CoreGraphics                        32K        2 
Kernel Alloc Once                   32K        1 
MALLOC                           205.2M       25 
MALLOC guard page                   96K        4 
MALLOC_MEDIUM (reserved)         360.0M        3         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
SQLite page cache                   64K        1 
STACK GUARD                       56.1M        4 
Stack                             9808K        6 
VM_ALLOCATE                         48K        3 
__AUTH                            2469K      274 
__AUTH_CONST                      19.1M      456 
__DATA                            15.2M      456 
__DATA_CONST                      17.5M      468 
__DATA_DIRTY                      1698K      196 
__FONT_DATA                          4K        1 
__LINKEDIT                       587.2M       10 
__OBJC_CONST                      3299K      248 
__OBJC_RO                         82.9M        1 
__OBJC_RW                         3152K        1 
__TEXT                           506.8M      485 
__UNICODE                          592K        1 
dyld private memory               1024K        1 
mapped file                       36.1M        6 
shared memory                      848K       12 
===========                     =======  ======= 
TOTAL                              2.2G     2688 
TOTAL, minus reserved VM space     1.5G     2688 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"Adobe Lightroom Classic","timestamp":"2022-04-12 19:33:55.00 -0500","app_version":"11.1","slice_uuid":"7b462853-09d4-336c-aaeb-ad2866996a55","build_version":"11.1","platform":1,"bundleID":"com.adobe.LightroomClassicCC7","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"97269E2E-2D45-4E9B-A225-8E8E7D764EAC","name":"Adobe Lightroom Classic"}
{
  "uptime" : 150000,
  "procLaunch" : "2022-04-12 19:33:55.1001 -0500",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "Mac13,1",
  "procStartAbsTime" : 3668149102869,
  "coalitionID" : 9242,
  "osVersion" : {
    "train" : "macOS 12.3.1",
    "build" : "21E258",
    "releaseType" : "User"
  },
  "captureTime" : "2022-04-12 19:33:55.6799 -0500",
  "incident" : "97269E2E-2D45-4E9B-A225-8E8E7D764EAC",
  "bug_type" : "309",
  "pid" : 39607,
  "procExitAbsTime" : 3668162760765,
  "translated" : false,
  "cpuType" : "ARM-64",
  "procName" : "Adobe Lightroom Classic",
  "procPath" : "\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/MacOS\/Adobe Lightroom Classic",
  "bundleInfo" : {"CFBundleShortVersionString":"11.1","CFBundleVersion":"11.1","CFBundleIdentifier":"com.adobe.LightroomClassicCC7"},
  "storeInfo" : {"deviceIdentifierForVendor":"CB0F5869-9556-5A8F-B2AE-F08FA2CD12F3","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.adobe.LightroomClassicCC7",
  "crashReporterKey" : "410CFD00-F8BD-B9A7-EDC6-D5DA18E0049A",
  "wakeTime" : 3245,
  "sleepWakeUUID" : "1D4DC7BF-430D-4297-B25E-FA50583D02B4",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "asi" : {"libsystem_c.dylib":["Assertion failed: (assertionCount > 0), function __releaseStorageAssertion, file AssertionManager.m, line 87."]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 1,
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  "uuid" : "1df3dfc1-141a-35d0-a4e5-f1e113894c6e"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)\nWritable regions: Total=959.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=959.5M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nActivity Tracing                   256K        1 \nColorSync                          432K       21 \nCoreGraphics                        32K        2 \nKernel Alloc Once                   32K        1 \nMALLOC                           205.2M       25 \nMALLOC guard page                   96K        4 \nMALLOC_MEDIUM (reserved)         360.0M        3         reserved VM address space (unallocated)\nMALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)\nSQLite page cache                   64K        1 \nSTACK GUARD                       56.1M        4 \nStack                             9808K        6 \nVM_ALLOCATE                         48K        3 \n__AUTH                            2469K      274 \n__AUTH_CONST                      19.1M      456 \n__DATA                            15.2M      456 \n__DATA_CONST                      17.5M      468 \n__DATA_DIRTY                      1698K      196 \n__FONT_DATA                          4K        1 \n__LINKEDIT                       587.2M       10 \n__OBJC_CONST                      3299K      248 \n__OBJC_RO                         82.9M        1 \n__OBJC_RW                         3152K        1 \n__TEXT                           506.8M      485 \n__UNICODE                          592K        1 \ndyld private memory               1024K        1 \nmapped file                       36.1M        6 \nshared memory                      848K       12 \n===========                     =======  ======= \nTOTAL                              2.2G     2688 \nTOTAL, minus reserved VM space     1.5G     2688 \n",
  "legacyInfo" : {
  "threadTriggered" : {
    "queue" : "com.apple.NSURLSession-work"
  }
},
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "5fb4245a1bbfe8005e33a1e1",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000015
    },
    {
      "rolloutId" : "5ffde50ce2aacd000d47a95f",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000132
    }
  ],
  "experiments" : [
 
  ]
}
}
 
Model: Mac13,1, BootROM 7459.101.3, proc 10:8:2 processors, 64 GB, SMC 
Graphics: Apple M1 Max, Apple M1 Max, Built-In
Display: Studio Display, spdisplays_5120x2880Retina2, Main, MirrorOff, Online
Display: Thunderbolt Display, 2560 x 1440 (QHD/WQHD - Wide Quad High Definition), MirrorOff, Online
Memory Module: LPDDR5
AirPort: Wi-Fi, wl0: Feb  8 2022 02:08:19 version 20.90.39.0.8.7.114 FWID 01-5639ddb1
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Ethernet Adapter (en6), Ethernet, en6
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@4,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@3,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@7,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@7,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@7,0,2
USB Device: USB31Bus
USB Device: G-DRIVE USB-C
USB Device: USB31Bus
USB Device: USB-C Dual Drive Dock
USB Device: USB2.0 Hub
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB2 Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: USB3 Gen2 Hub
USB Device: USB3.0 Card Reader
USB Device: PSSD T7 Touch
USB Device: USB31Bus
USB Device: USB3 Gen2 Hub
USB Device: G-DRIVE USB-C
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: Slim Mac SL
USB Device: USB2 Hub
USB Device: USB Receiver
USB Device: USB2.0 Hub
USB Device: HP Neverstop Laser MFP 120x
USB Device: USB2.0 Hub
USB Device: i1Display3
USB Device: Studio Display
USB Device: USB20Bus
USB Device: hub_device
USB Device: Apple Thunderbolt Display
USB Device: FaceTime HD Camera (Display)
USB Device: Display Audio
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: Studio Display, Apple Inc., 1, 67.1

 

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Participant ,
Apr 13, 2022 Apr 13, 2022

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So morning has com to Norway, and I have the result of my catalog import, which I started yesterday night. This is what I did:
1. I used the Select Catalog window (Altclick to LrC icon), and selected Create New Catalog.

The new catalog file opened normally.

I performed a complete Import from another catalog selecting my “crash2 catalog file. This had finished when I woke this morning, and seemed to work normally. I few settings must be done.

 

2. I also made SQLite3 a .recover on the “crash” catalog file. First start crashed, but the second opened normally. I did a locate photo of offline files, and I imported a few photos from yesterday. This worked normally, but… While I was writing these lines, LrC suddenly closed, and the catalog file could not be opened again. (Lock file deleted).

 

Conclusion. It seems to me, so far, that the best solution is to roll back to 11.2, and wait for a fix. The catalog file works fine in 11.2.

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Same problem. In Windows 10, after updating to 11.3 Lightroom opens with an almost empty, black window then immediatly freezes every time and displays error report notification. When "Send report" button clicked, Lightroom just disappears. After trying an [Alt]+[Shift] start to reset preferences, Lightroom opens with a view of my photos/catalogue, but still freezes with the same error notification.

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