P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

Report · Apr 12, 2022

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

Report · Apr 12, 2022

Nach dem Update auf Lightroom classic 11.3 unter Win 11 stürzt das Programm kurz nach dem Öffnen eines größeren Katalogs (~90.000 Fotos, ca. 850MB Dateigröße) ohne weitere Beschreibung reproduzierbar ab.

Löschen aller previews etc. hilft nicht. Ein Rollback auf 11.2 behebt das Problem sofort.

Report · Apr 12, 2022

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org

Report · Apr 12, 2022

I've found your crash reports in the system. Thank you for submitting them to us. I've forwarded your information to the Classic Developers for review.

Rikk Flohr: Adobe Photography Org

Report · Apr 12, 2022

Setting status to Investigating

While the team evaluates the crash and advises on a workaround, it is recommended that, if you encounter this crash scenario, you revert to 11.2 via the Adobe Creative Cloud Application.

In the meanwhile, make sure your email used on this forum is the email you are using when submitting the Crash Report.

Thanks for your patience.

Rikk Flohr: Adobe Photography Org

Report · Apr 12, 2022

Hi,

and thanks for the quick reply.

yes, I see a crash report from lightroom saying an error occured and it needs to shut down.

I might have used a different mail-address, yes: m...tl (at) gmx

Martin

Report · Apr 12, 2022

Please direct message me your email used in the Crash Report.

Thanks!

Rikk Flohr: Adobe Photography Org

Report · Apr 12, 2022

Make sure you hit the upvote arrow at the top of this post.

Rikk Flohr: Adobe Photography Org

Report · Apr 12, 2022

Issue: LrC crashes immediately on start-up after upgrading from 11.2 to 11.3

LrC V.11.3

Downgrade to 11.2 resolves the problem immediately

Prozessor 12th Gen Intel(R) Core(TM) i9-12900F 2.40 GHz
Installierter RAM 32,0 GB (31,8 GB verwendbar)
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor

Edition Windows 11 Pro
Version 21H2
Installiert am ‎02.‎02.‎2022
Betriebssystembuild 22000.556
Leistung Windows Feature Experience Pack 1000.22000.556.0

Report · Apr 12, 2022

I have also a crash issue after updating from 11.2 to 11.3. Crash report is submitted twice. When opening the catalog file, the app closed without any notice. I did several Optimizing, but same result. So I decided to roll back, and had to stop the CR LogTransport in Task manager. When LrC 11.2 was reinstalled, the catalog file opened normally.
I did not have the same issue on my MacBook Pro with Monterey.

Regards
Arnold Hoddevik

Report · Apr 12, 2022

Confirmed @Arnold-Norway Your crash is the same. Thanks for the report.

Rikk Flohr: Adobe Photography Org

Report · Apr 12, 2022

The same for me......

Report · Apr 12, 2022

Rikk Flohr how do I correct the crashing issue with my LRC

Report · Apr 12, 2022

I can't use LR classic rel 11.3....bug

I sended several crash report wit my mail adress

No answer from Adobe

Report · Apr 12, 2022

"Rikk Flohr how do I correct the crashing issue with my LRC"

In the "correct answer" at the top of this thread, Adobe employee Rikk Flohr recommends rolling back to version 11.2 while Adobe investigates the issue. See here for how to do that:

https://www.lightroomqueen.com/roll-back-update-previous/

Report · Apr 12, 2022

Je viens de faire la MAJ vers la version 11.3 de Lightroom Classic. Juste après le lancement ce message apparait :
" Désolé, une erreur s'est produite
Adobe Lightroom Classic a rencontré un problème et doit se fermer."

Puis l'appli quitte.
Quelqu'un d'autre à le problème depuis la MAJ ?

Sur Windows 10 64bits 32Go de Ram

{Thread merged by Moderator}

Report · Apr 12, 2022

Hi there,

Thanks for highlighting this. We're here to help.

There are a few users who reported something similar. Would you mind sharing the crash report with us? Did you try updating graphic card drivers or uninstalled and reinstalled Lightroom?

The team is Investigetting this bug; while the team evaluates the crash and advises on a workaround, you may revert to 11.2 via the Adobe Creative Cloud Application.

Regards,

Ranjisha

Report · Apr 12, 2022

I get an error everytime I try to start LRC after the 11.3 update.

Here's the error report. Does anyone see anything that would help?

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.3" build="[202204051513-7a25c809]" source="Windows-Client" crashType="Invalid Parameter">
<time year="2022" month="4" day="12" hour="14" minute="19" second="10" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="65374426-d18a-40e1-a9ee-6143537e65b1"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65452" machine="Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20220110000000.000000-000" driverVersion="30.0.15.1123" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1F02&SUBSYS_451119DA&REV_A1\4&174D0E5F&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFFF29E2438" symbolname="invalid_parameter_noinfo"/>
<stackStatement index="1" address="0x00007FFFF29E2379" symbolname="invalid_parameter_noinfo"/>
<stackStatement index="2" address="0x00007FFFF29CB8DA" symbolname="_stdio_common_vswscanf"/>
<stackStatement index="3" address="0x00007FFFF29CBEF8" symbolname="_stdio_common_vswscanf"/>
<stackStatement index="4" address="0x00007FFFF29C8B87" symbolname="_stdio_common_vswprintf_s"/>
<stackStatement index="5" address="0x00007FFF6830D9D1" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFF6830DA3C" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFFAF45463C" symbolname="AgStringUtils_strncpy"/>
<stackStatement index="8" address="0x00007FFFCA9658ED" symbolname="lua_getstack"/>
<stackStatement index="9" address="0x00007FFFCA98BC6C" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FFFCA9667A4" symbolname="lua_resume"/>
<stackStatement index="11" address="0x00007FFFCA9AC979" symbolname="AgThrowProgramError"/>
<stackStatement index="12" address="0x00007FFFCA96684E" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FFFCA95870C" symbolname="luaopen_base"/>
<stackStatement index="14" address="0x00007FFFCA9658ED" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FFFCA98BC6C" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FFFCA9AC979" symbolname="AgThrowProgramError"/>
<stackStatement index="17" address="0x00007FFFCA96663F" symbolname="lua_resume"/>
<stackStatement index="18" address="0x00007FFFCA957DDD" symbolname="luaopen_base"/>
<stackStatement index="19" address="0x00007FFFCA957BC7" symbolname="luaopen_base"/>
<stackStatement index="20" address="0x00007FFFCA9658ED" symbolname="lua_getstack"/>
<stackStatement index="21" address="0x00007FFFCA98BC6C" symbolname="luaopen_table"/>
<stackStatement index="22" address="0x00007FFFCA9667A4" symbolname="lua_resume"/>
<stackStatement index="23" address="0x00007FFFCA9AC979" symbolname="AgThrowProgramError"/>
<stackStatement index="24" address="0x00007FFFCA96684E" symbolname="lua_resume"/>
<stackStatement index="25" address="0x00007FFFCA9536B6" symbolname="lua_pcall"/>
<stackStatement index="26" address="0x00007FFFAF43DDA2" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="27" address="0x00007FFFCA9658ED" symbolname="lua_getstack"/>
<stackStatement index="28" address="0x00007FFFCA98BC6C" symbolname="luaopen_table"/>
<stackStatement index="29" address="0x00007FFFCA9667A4" symbolname="lua_resume"/>
<stackStatement index="30" address="0x00007FFFCA9B8B99" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="31" address="0x00007FFFCA9658ED" symbolname="lua_getstack"/>
<stackStatement index="32" address="0x00007FFFCA98BC6C" symbolname="luaopen_table"/>
<stackStatement index="33" address="0x00007FFFCA9667A4" symbolname="lua_resume"/>
<stackStatement index="34" address="0x00007FFFCA9AC979" symbolname="AgThrowProgramError"/>
<stackStatement index="35" address="0x00007FFFCA96684E" symbolname="lua_resume"/>
<stackStatement index="36" address="0x00007FFFCA9536B6" symbolname="lua_pcall"/>
<stackStatement index="37" address="0x00007FFFAF43F319" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="38" address="0x00007FFFF3937034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="39" address="0x00007FFFF5082651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000002"/>
<register name="RCX" value="0x0000000000000EB4"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000006C7EC8C0"/>
<register name="RSP" value="0x000000006D7FEB20"/>
<register name="RBP" value="0x000000006D7FECD0"/>
<register name="RIP" value="0x00007FFFF29E2438"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Report · Apr 12, 2022

As stated from Rick Flohr, roll back to 11.2 using your Adobe Desctop Program Manager. Find Lightroom Classic, and click the 3 dots next to the Open button. Choose Other version, and then select 11.2.

If you receive a error message about conflict with CR LogTransport, then open Windows Task Manager and stop CR LogTransport, before you continue deinstalling LrC 11.3 and installing 11.2. This will help you using LrC untill the fix is released.

Regards
Arnold Hoddevik

Report · Apr 12, 2022

Same exact thing here. With the following message: Lightroom has encountered a problem and will close. But it doesn't close, I have to use the task manager to close it. Impossible to get in. Installed, reinstalled, installed again and reinstalled. My pilots are up to date, everything worked fine. Had to get back to 11.2 version. I think we might be a lot of people with this problem. I also sent a crash report.

Report · Apr 12, 2022

Vous n'êtes pas le seul hélas
Solution préconisée par Adobe ce jour: remonter à la version 11.2 via l'appli Adobe Créative Cloud
Cliquer sur les 3 points en haut à droite
Choisir "anciennes version" et réinstaller la v11.2
Je l'ai fait et LRC refonctionne comme hier 11/04
En attendant une v11.3 sans buts
Bonne chance

Marc

⁣Télécharger TypeApp pour Android

Report · Apr 12, 2022

I have tried a lot more tonight.

I tried to upgrade once more, but 11.3 crashed at presenting the splash screen. Then I rolled back to 11.2, started normally, and turned off the GPU. Next step was to update to 11.3 again, to see if GPU could be the problem.

11.3 crashed before the Splash Screen, so I rolled back to 11.2 once more.
The Catalog file was opened in 11.3 via the Select catalog screen, and integrety was checked several times without any message. The catalog File opens normally in 11.2.
Then I tried the Select Catalog screen, and created an empty catalog. That worked fine. I also started Import from another Catalog, but did not complete it.
Then I tried to open several (4-6 of them) customer catalogs, which I earlier received for repair with SQLite. All of them opened in LrC 11.3 without any problem. All photos were of course offline, because they are with the customers.
I also opened a catalog, that had to be upgraded to v11, and it worked fine.
I also opened a catalog backup from before updating to 11.3. It passed the splash screen, and was about to present previews, and then crashed.

At last, I opened a catalog backup from 31.03., and that seemed to work fine, but it was only a short test.
Now, I am going to create a new, empty catalog, and complete Import from my crashing catalog. I am excited to see the result tomorrow morning.

Regards
Arnold Hoddevik

Report · Apr 12, 2022

Mine has been doing this since I first installed 11.2 on my new Mac Studio M1 Max last week. I first thought it was upon closing, but have realized it's the opposite. Oddly enough, I downgraded to 11.1 yesterday due to publishing plug-in issues ... and I am still getting a crash every time I reopen LRC. It does not occur on my 2017 27" iMac i7.

Report · Apr 12, 2022

Here's my latest crash report:

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process: Adobe Lightroom Classic [39607]

Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Identifier: com.adobe.LightroomClassicCC7

Version: 11.1 (11.1)

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2022-04-12 19:33:55.6799 -0500

OS Version: macOS 12.3.1 (21E258)

Report Version: 12

Anonymous UUID: 410CFD00-F8BD-B9A7-EDC6-D5DA18E0049A

Sleep/Wake UUID: 1D4DC7BF-430D-4297-B25E-FA50583D02B4

Time Awake Since Boot: 150000 seconds

Time Since Wake: 3245 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: com.apple.NSURLSession-work

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Assertion failed: (assertionCount > 0), function __releaseStorageAssertion, file AssertionManager.m, line 87.

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x1a275d4f0 __open + 8

1 libsystem_kernel.dylib 0x1a2768018 open + 64

2 CoreFoundation 0x1a27fdec0 _CFReadBytesFromFile + 208

3 CoreFoundation 0x1a27fd6dc CFURLCreateDataAndPropertiesFromResource + 324

4 CoreFoundation 0x1a27fd220 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 848

5 CoreFoundation 0x1a27fcb68 _CFBundleRefreshInfoDictionaryAlreadyLocked + 144

6 CoreFoundation 0x1a27fcab4 CFBundleGetInfoDictionary + 52

7 CoreFoundation 0x1a290aac8 _CFBundleCreate + 928

8 Foundation 0x1a36e47d0 -[NSBundle _cfBundle] + 76

9 Foundation 0x1a38321e4 -[NSBundle privateFrameworksPath] + 28

10 WichitaFoundation 0x106115240 0x10610c000 + 37440

11 WichitaFoundation 0x10611543c 0x10610c000 + 37948

12 WichitaFoundation 0x106129968 0x10610c000 + 121192

13 libsystem_pthread.dylib 0x1a279604c __pthread_once_handler + 76

14 libsystem_platform.dylib 0x1a27ae960 _os_once_callout + 32

15 libsystem_pthread.dylib 0x1a2795fe4 pthread_once + 100

16 WichitaFoundation 0x10610ffe4 AgWichitaFoundation_init + 128

17 Adobe Lightroom Classic 0x1009c0a34 main + 716

18 dyld 0x101079088 start + 516

Thread 1 Crashed:: Dispatch queue: com.apple.NSURLSession-work

0 libsystem_kernel.dylib 0x1a2764db8 __pthread_kill + 8

1 libsystem_pthread.dylib 0x1a2799ee0 pthread_kill + 288

2 libsystem_c.dylib 0x1a26d4340 abort + 168

3 libsystem_c.dylib 0x1a26d3754 __assert_rtn + 272

4 CFNetwork 0x1a74f7484 0x1a73e3000 + 1131652

5 CFNetwork 0x1a74fc184 0x1a73e3000 + 1151364

6 CFNetwork 0x1a7438358 0x1a73e3000 + 349016

7 CFNetwork 0x1a76346a8 0x1a73e3000 + 2430632

8 CFNetwork 0x1a75c8fac 0x1a73e3000 + 1990572

9 CFNetwork 0x1a73fa8ac 0x1a73e3000 + 96428

10 CFNetwork 0x1a75c85cc 0x1a73e3000 + 1988044

11 CFNetwork 0x1a75c247c 0x1a73e3000 + 1963132

12 CFNetwork 0x1a75c11d8 0x1a73e3000 + 1958360

13 CFNetwork 0x1a7469cd0 0x1a73e3000 + 552144

14 libdispatch.dylib 0x1a25d4604 _dispatch_call_block_and_release + 32

15 libdispatch.dylib 0x1a25d61c8 _dispatch_client_callout + 20

16 libdispatch.dylib 0x1a25dd8a8 _dispatch_lane_serial_drain + 668

17 libdispatch.dylib 0x1a25de438 _dispatch_lane_invoke + 444

18 libdispatch.dylib 0x1a25e8c98 _dispatch_workloop_worker_thread + 648

19 libsystem_pthread.dylib 0x1a2796360 _pthread_wqthread + 288

20 libsystem_pthread.dylib 0x1a2795080 start_wqthread + 8

Thread 2:: Dispatch queue: com.apple.root.default-qos

0 libsystem_kernel.dylib 0x1a275c90c semaphore_wait_trap + 8

1 libdispatch.dylib 0x1a25d674c _dispatch_sema4_wait + 28

2 libdispatch.dylib 0x1a25d6df4 _dispatch_semaphore_wait_slow + 132

3 CFNetwork 0x1a7508b88 CFURLConnectionSendSynchronousRequest + 380

4 CFNetwork 0x1a753dafc 0x1a73e3000 + 1420028

5 AdobeCrashReporter 0x100ebd1d8 invocation function for block in FetchProductPreferencesInBackground() + 1552

6 libdispatch.dylib 0x1a25d4604 _dispatch_call_block_and_release + 32

7 libdispatch.dylib 0x1a25d61c8 _dispatch_client_callout + 20

8 libdispatch.dylib 0x1a25d92c8 _dispatch_queue_override_invoke + 784

9 libdispatch.dylib 0x1a25e78e8 _dispatch_root_queue_drain + 396

10 libdispatch.dylib 0x1a25e8104 _dispatch_worker_thread2 + 164

11 libsystem_pthread.dylib 0x1a2796324 _pthread_wqthread + 228

12 libsystem_pthread.dylib 0x1a2795080 start_wqthread + 8

Thread 3:

0 libsystem_pthread.dylib 0x1a2795078 start_wqthread + 0

Thread 1 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000

x4: 0x0000000000000000 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000

x8: 0xccd57db8c1e5f7a1 x9: 0xccd57db9aeb047a1 x10: 0xcccccccccccccccd x11: 0x000000000000000a

x12: 0x0000000000000000 x13: 0x0000000000000038 x14: 0x00000000cd432800 x15: 0x0000000000000065

x16: 0x0000000000000148 x17: 0x00000001fc607640 x18: 0x0000000000000000 x19: 0x0000000000000006

x20: 0x000000016f55b000 x21: 0x000000000000150b x22: 0x000000016f55b0e0 x23: 0x00000001a7832f4b

x24: 0x00000001f86fe000 x25: 0x000000016f55a5a0 x26: 0x0000000000000114 x27: 0x0000000000000000

x28: 0x000060000215e800 fp: 0x000000016f55a000 lr: 0x00000001a2799ee0

sp: 0x000000016f559fe0 pc: 0x00000001a2764db8 cpsr: 0x40001000

far: 0x0000000101384000 esr: 0x56000080 Address size fault

Binary Images:

0x1a275b000 - 0x1a2792fff libsystem_kernel.dylib (*) <1d7b3b8e-75a1-34ea-aa52-9f7c23155c55> /usr/lib/system/libsystem_kernel.dylib

0x1a27e2000 - 0x1a2d27fff com.apple.CoreFoundation (6.9) <8e1809ff-f5b1-3d9e-be15-f2e7b1d8ce51> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x1a36dd000 - 0x1a3acdfff com.apple.Foundation (6.9) <886a3487-88a6-30bb-b179-1a92996c67cf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x10610c000 - 0x108323fff com.adobe.wichitafoundation (com.adobe.wichitafoundation 11.1) <132d4914-e328-366d-a8ef-8ff85cc68018> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/WichitaFoundation

0x1a2793000 - 0x1a279ffff libsystem_pthread.dylib (*) <cee8bc77-6923-34d9-89a3-6f8f7279605e> /usr/lib/system/libsystem_pthread.dylib

0x1a27ad000 - 0x1a27b4fff libsystem_platform.dylib (*) <84fa5dd0-806c-310e-b047-479924cd688c> /usr/lib/system/libsystem_platform.dylib

0x10092c000 - 0x100c23fff com.adobe.LightroomClassicCC7 (11.1) <7b462853-09d4-336c-aaeb-ad2866996a55> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

0x101074000 - 0x1010d3fff dyld (*) <fbb89662-e6f2-3434-b542-f75185ac5e74> /usr/lib/dyld

0x1a265a000 - 0x1a26dbfff libsystem_c.dylib (*) <fd566a15-42d8-314a-a99a-b59237ddf5bc> /usr/lib/system/libsystem_c.dylib

0x1a73e3000 - 0x1a7896fff com.apple.CFNetwork (1331.0.7) <cfdb5ccd-a5e9-3e08-ad4f-087f420db6a0> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x1a25d2000 - 0x1a2618fff libdispatch.dylib (*) <dc048e3b-e023-3d17-afe5-4ff3dc625608> /usr/lib/system/libdispatch.dylib

0x100eb0000 - 0x100ecbfff com.adobe.AdobeCrashReporter (10.3) <1b55fc08-e22a-3077-8979-10a0a6b62d7c> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)

Writable regions: Total=959.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=959.5M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 1

ColorSync 432K 21

CoreGraphics 32K 2

Kernel Alloc Once 32K 1

MALLOC 205.2M 25

MALLOC guard page 96K 4

MALLOC_MEDIUM (reserved) 360.0M 3 reserved VM address space (unallocated)

MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)

SQLite page cache 64K 1

STACK GUARD 56.1M 4

Stack 9808K 6

VM_ALLOCATE 48K 3

__AUTH 2469K 274

__AUTH_CONST 19.1M 456

__DATA 15.2M 456

__DATA_CONST 17.5M 468

__DATA_DIRTY 1698K 196

__FONT_DATA 4K 1

__LINKEDIT 587.2M 10

__OBJC_CONST 3299K 248

__OBJC_RO 82.9M 1

__OBJC_RW 3152K 1

__TEXT 506.8M 485

__UNICODE 592K 1

dyld private memory 1024K 1

mapped file 36.1M 6

shared memory 848K 12

=========== ======= =======

TOTAL 2.2G 2688

TOTAL, minus reserved VM space 1.5G 2688

-----------

Full Report

-----------

{"app_name":"Adobe Lightroom Classic","timestamp":"2022-04-12 19:33:55.00 -0500","app_version":"11.1","slice_uuid":"7b462853-09d4-336c-aaeb-ad2866996a55","build_version":"11.1","platform":1,"bundleID":"com.adobe.LightroomClassicCC7","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"97269E2E-2D45-4E9B-A225-8E8E7D764EAC","name":"Adobe Lightroom Classic"}

{

"uptime" : 150000,

"procLaunch" : "2022-04-12 19:33:55.1001 -0500",

"procRole" : "Foreground",

"version" : 2,

"userID" : 501,

"deployVersion" : 210,

"modelCode" : "Mac13,1",

"procStartAbsTime" : 3668149102869,

"coalitionID" : 9242,

"osVersion" : {

"train" : "macOS 12.3.1",

"build" : "21E258",

"releaseType" : "User"

},

"captureTime" : "2022-04-12 19:33:55.6799 -0500",

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Report · Apr 13, 2022

So morning has com to Norway, and I have the result of my catalog import, which I started yesterday night. This is what I did:
1. I used the Select Catalog window (Altclick to LrC icon), and selected Create New Catalog.

The new catalog file opened normally.

I performed a complete Import from another catalog selecting my “crash2 catalog file. This had finished when I woke this morning, and seemed to work normally. I few settings must be done.

2. I also made SQLite3 a .recover on the “crash” catalog file. First start crashed, but the second opened normally. I did a locate photo of offline files, and I imported a few photos from yesterday. This worked normally, but… While I was writing these lines, LrC suddenly closed, and the catalog file could not be opened again. (Lock file deleted).

Conclusion. It seems to me, so far, that the best solution is to roll back to 11.2, and wait for a fix. The catalog file works fine in 11.2.

Regards
Arnold Hoddevik

Report · Apr 13, 2022

Same problem. In Windows 10, after updating to 11.3 Lightroom opens with an almost empty, black window then immediatly freezes every time and displays error report notification. When "Send report" button clicked, Lightroom just disappears. After trying an [Alt]+[Shift] start to reset preferences, Lightroom opens with a view of my photos/catalogue, but still freezes with the same error notification.

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

1 Correct answer