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M
monsieurvautier
Participant
November 4, 2024

P: Crash after a few seconds of use

  • November 4, 2024
  • 7 replies
  • 1925 views

Hello there ! 

 

Mys problem is the following : once Lightroom Classic is opened, it always crashes after few seconds. I can't work on my images from Japan. I have the latest version and I work on MacOs Sequioa. 

 

What's going on ? Any ideas ?

Its a first for me...

 

Thanks anyway

    7 replies

    M
    Marty Gee
    Participating Frequently
    February 14, 2025

    Thanks for this Rikk- all updated

    .

    My only concern was that my lrc_console.log had been corrupted. I assume that this will no longer be a peoblem?

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 13, 2025

    I did not receive them but let's watch things under 14.2 and make sure you are stable before we do anything else. 

    Rikk Flohr: Adobe Photography Org
    M
    Marty Gee
    Participating Frequently
    February 13, 2025

    Hi Rikk

    Everything has been stable recently, with zero crashes. Did you ever receive the log files that you requested? I still have them & wonder if they were corrupted? 
    Kind regards 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 13, 2025

    Greetings all, 

     

    A new update for Adobe Photography Products has been released.  The February updates contain an update for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for being so patient.

    Rikk Flohr: Adobe Photography Org
      M
      Marty Gee
      Participating Frequently
      November 4, 2024

      I have just returned from Japan with exactly the same problem! Sorry to be of no help

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      November 4, 2024

      Thank you for your report. I've located your crash report and launched an investigation.

      Rikk Flohr: Adobe Photography Org
      D
      dj_paige
      Legend
      November 4, 2024

      Please provide the information from Help->System Info. We need the info down to and including the Plug-in information. We don't want and don't need and absolutely hate the information after Plug-ins.

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