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Participating Frequently
October 16, 2024

P: Crash during DNG Creation after using Denoise

  • October 16, 2024
  • 11 replies
  • 1360 views

Since the Update to LrC 14 and subsequently 14.0.1 LrC always crashes shortly after using denoise AI.

I am using an 16" Macbook Pro with a M3max with the 40 core GPU and 64 GB of unified memory and 2tb ssd. macOS Sequoia 15.0.1


[Moderator removed Crash Report and Attached at Text File]

11 replies

Participating Frequently
January 12, 2025

Denoised files inside a collection *IS* the problem.

Denoised files only inside a folder are OK

Participating Frequently
January 12, 2025

It looks like the problem only occurs on denoised HDR files. I don't see crashes when I denoise NEF files.

So merge then denoise cause problem.

But denoise then merge doesn't seem possible. I am getting an error when I try to merge the denoised DNG

Participating Frequently
January 11, 2025

I would provide the dng image but I can't find how to attach files

Participating Frequently
January 11, 2025

The crash happens with "Use Smart Previews instead of Originals for image editing" off or on

Participating Frequently
January 11, 2025

I have lightroom classic 14.1.1 under windows 11 and it crashes if a dng created by the denoise AI feature is in the catalog

Participating Frequently
November 15, 2024

I am really disappointed by Adobe at this point. The creative cloud services aren't cheap and they do not seem to care that with the LrC 14 update the app became unusable. Damm fix the bugs. We pay for that stuff!!!!

Participating Frequently
October 30, 2024

Any arogress on the issue?

Participating Frequently
October 17, 2024

"Use Smart Previews instead of Originals for image editing" is not enabled. I have done some testing and it seems the crashes mainly appear with hdr dng files, that have been produced inside LrC.

Rikk Flohr_Photography
Community Manager
October 17, 2024

Updating status and linking to internal bug. 

Rikk Flohr: Adobe Photography Org
Adobe Employee
October 17, 2024

From our initial investigation using the crash report attached, it appears that the crash is not coming from denoise operation, but from a dng file creation that's happening after denoise operation and this is causing the crash. This could be due to the smart-preview generation happening in the background, can you please check if you have following option turned off in Lightroom Preferences -> Performance tab : "Use Smart Previews instead of Originals for image editing" ? @Tarquinius753

If possible, can you also provide info on whether this crash happening for all images or some specific set of images ?