P: Crash during DNG Creation after using Denoise

[Tarquinius753]

Since the Update to LrC 14 and subsequently 14.0.1 LrC always crashes shortly after using denoise AI.

I am using an 16" Macbook Pro with a M3max with the 40 core GPU and 64 GB of unified memory and 2tb ssd. macOS Sequoia 15.0.1

[Moderator removed Crash Report and Attached at Text File]

[GoldingD]

Moderator

Can you assist the Author by removing the pasted in crash report and replacing it as an attachment.

Currently that info takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with the post. Also large amounts of text in a post also render the Translate function inoperable...

Note that the author is new, so the author probably cannot edit that at this point.

Also, their is an apparent double posting.

@Tarquinius753  As a new member you probably cannot edit your own posts just yet (takes some time making posts and replying before that capability is available to a new member). Point (above) is it may have been best to include that very very long crash report as an attachment.

[CMass]

Thank you @GoldingD for calling that out! I've removed the crash report and included it as an attachment. @Tarquinius753 we been in contact via Social, may I ask you to DM me the email address you used to submit a crash report? ^CM

[KrishnaMaithreya]

From our initial investigation using the crash report attached, it appears that the crash is not coming from denoise operation, but from a dng file creation that's happening after denoise operation and this is causing the crash. This could be due to the smart-preview generation happening in the background, can you please check if you have following option turned off in Lightroom Preferences -> Performance tab : "Use Smart Previews instead of Originals for image editing" ? @Tarquinius753

If possible, can you also provide info on whether this crash happening for all images or some specific set of images ?

[Rikk Flohr: Photography]

Updating status and linking to internal bug. 

[Tarquinius753]

"Use Smart Previews instead of Originals for image editing" is not enabled. I have done some testing and it seems the crashes mainly appear with hdr dng files, that have been produced inside LrC.

[Tarquinius753]

Any arogress on the issue?

[Tarquinius753]

I am really disappointed by Adobe at this point. The creative cloud services aren't cheap and they do not seem to care that with the LrC 14 update the app became unusable. Damm fix the bugs. We pay for that stuff!!!!

[Eccentric_quirk15C3]

I have lightroom classic 14.1.1 under windows 11 and it crashes if a dng created by the denoise AI feature is in the catalog

[Eccentric_quirk15C3]

The crash happens with "Use Smart Previews instead of Originals for image editing" off or on

[Eccentric_quirk15C3]

I would provide the dng image but I can't find how to attach files

[Eccentric_quirk15C3]

It looks like the problem only occurs on denoised HDR files. I don't see crashes when I denoise NEF files.

So merge then denoise cause problem.

But denoise then merge doesn't seem possible. I am getting an error when I try to merge the denoised DNG

[Eccentric_quirk15C3]

Denoised files inside a collection *IS* the problem.

Denoised files only inside a folder are OK