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P: Crash switching between programs

Contributor ,
Dec 22, 2018 Dec 22, 2018

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All of my regularly used Adobe products are crashing very frequently.
Photoshop & Acrobat the most, multiple times a day
Lightroom occasionally

All up to date on OS and Adobe CC. Multiple restarts. Frequently, but not always, happens when switching from one adobe product to another. No other software on my computer is acting this way

This is very aggravating

__
Mojave 10.14 (18A391)
MacBook Pro (15-inch, 2016)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 460 4096 MB

Bug Fixed
TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Feb 12, 2019 Feb 12, 2019
This should now be fixed in the Photoshop 20.0.3 release.
Feel free to update Photoshop and let us know if this is resolved for you.

To update Photoshop CC to 20.0.3, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
More detailed instructions for updating

Sorry for the crashes!
Regards,
Pete

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35 Comments
Adobe Employee ,
Nov 07, 2019 Nov 07, 2019

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Are you even able to launch Photoshop? At what point does it crash? If you can open the application, it may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.

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LEGEND ,
Nov 07, 2019 Nov 07, 2019

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It seems to be good now.
Can I uninstall Photoshop 2019?  I now have 2019 and 2020 on my SSD.

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Adobe Employee ,
Nov 07, 2019 Nov 07, 2019

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Many of the crashes reported here should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

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LEGEND ,
Dec 03, 2019 Dec 03, 2019

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I have 21.0.1. No more recent updates. However, using Mac with Mojave it crashes constantly. I use a filter and I get the spinning beach ball. I copy and paste I get the spinning beach ball. It's pretty random, and very frustrating. So no, the newest version does NOT fix a lot of the problems. This should have been taken care of long ago.

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Does it crash or freeze? A spinning beach ball is a freeze not a crash.

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LEGEND ,
Dec 03, 2019 Dec 03, 2019

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Yes, you are correct. Sorry. It's a freeze, and I have to force quit the program. It happened five times today in the course of an hour.

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Different Issue

Please reference the new conversation here: Photoshop 21.0.1: Freeze/Beachball

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New Here ,
Dec 06, 2019 Dec 06, 2019

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Still very much crashes. This morning 5 crashes in one hour..... ps version21.01 System crashes since updated to Catalina.

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LEGEND ,
Dec 06, 2019 Dec 06, 2019

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LATEST
Get a Mac IT guy to come over and clean out cruft, reinstall the OS on top of itself, run Disk Warrior, do a clean install instead of the upgrade you did, there are several things they could try.

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