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P: Crash when printing (10049350)

Explorer ,
Oct 27, 2024 Oct 27, 2024

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Help required:

I get Lr crashes when I move an image to the print module in LR classic. 

2022 m1 max iMac studio with 32gb of ram. I noted that memory pressure was only at 40% at last occurrence.

I have reported via the submit crash report pop-up on numerous occasions with no reply, and the system check pop-up finds no fault within my system.

 

extract from the crash report>>

 

Process: Adobe Lightroom Classic [5066]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 14.0.1 (14.0.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-10-27 16:50:27.7684 +0000
OS Version: macOS 14.7 (23H124)
Report Version: 12
Anonymous UUID: 6BC1FE9C-D164-90F3-6A59-95387E283444

Sleep/Wake UUID: C3527BE1-A19E-4F28-9F25-1754EEBC87DF

Time Awake Since Boot: 30000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000343e80190
Exception Codes: 0x0000000000000001, 0x0000000343e80190

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [5066]

VM Region Info: 0x343e80190 is not in any region. Bytes after previous region: 524689 Bytes before following region: 523888
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_TINY 343d00000-343e00000 [ 1024K] rw-/rwx SM=PRV
---> GAP OF 0x100000 BYTES
MALLOC_TINY 343f00000-344000000 [ 1024K] rw-/rwx SM=PRV

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread

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correct answers 1 Pinned Reply

Adobe Employee , Oct 28, 2024 Oct 28, 2024

I was able to locate your crash report and have upleveled it to the Classic team.  Thank you for your report. 

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3 Comments
Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

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I was able to locate your crash report and have upleveled it to the Classic team.  Thank you for your report. 

Rikk Flohr: Adobe Photography Org
Status Investigating

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Explorer ,
Nov 28, 2024 Nov 28, 2024

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Rikk, are you any further along with solving this issue? It has now been a month since the report.

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New Here ,
Dec 02, 2024 Dec 02, 2024

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This issue is persistent with my M1 Mac Studio. Crashing in print module and the page setup dialogue box no longer allows choosing a specific printer (mine are the Canon Pro-1000 and G-7000) has most of the common page sizes for printing are now missing. 

Help!

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