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Oliver Andrews
Known Participant
February 13, 2025

P: Crashes when selecting video

  • February 13, 2025
  • 5 replies
  • 723 views

Issue still present in 14.2.

(Note: started a new thread at the request of the Classic Team to file a new bug)

5 replies

A
andreao6403570
Participating Frequently
February 14, 2025

Not sure if it's related. First I had a filter for items marked red on. I turned it off and now the movies do seem to play (which is annoying, I mark the items red that I still have to go through, hence the filter)

A
andreao6403570
Participating Frequently
February 14, 2025

I just had it crash again (pre update, will try again after the update and report back), but this is my version:

 Intel(R) Core(TM) i5-8279U CPU @ 2.40GHz

It still crashes after the update, send 2 more LightRoom crash report with my email in them

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 14, 2025

Engineering has asked if you can provide the following:

"Can we get the output of the below command from the user's MacbookPro to identify the exact CPU model?

#Type the below command in a Terminal (command shell), and share the output printed #on the console.
$ sysctl machdep.cpu.brand_string"

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 14, 2025

The team asked me to pull these posts out into a new thread and write a new bug.  Please follow this thread for updates. 

Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 13, 2025

    @Oliver Andrews 

    We’ve reviewed the email address you use with this forum and found no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

     

    Rikk Flohr: Adobe Photography Org
    O
    Oliver AndrewsAuthor
    Known Participant
    February 13, 2025

    @Rikk Flohr: Photography I sent both the Apple and Adobe ones earlier, but I don't remember if I filled in the email address. Try again now, I just caused another crash and sent another report, email filled in this time. There should be loads there from the previous versions as well, all with the same email.

    O
    Oliver AndrewsAuthor
    Known Participant
    February 14, 2025

    Thanks, let me grab them and talk to the team. 


    If it helps...

    I did a bunch of troubleshooting further back in this thread and established that it's specifically when entering loupe view with a vertical video selected, if I go into loupe on a horizontal video and then switch to a vertical one it's fine, but if I then come out and go back in on the same vertical video it'll crash.

     

    For me the source of the video makes no difference, only whether it's vertical or horizontal. Could be from phone or camera, mov or mp4, doesn't matter, vertical = crash.

     

    GPU on/off makes no difference, but turning on "Enable HDR in Library" (with GPU on) does stop it happening, so maybe that'll help point to the source of the problem (I don't see any other errors). Although that feature was added in v13.5 and this didn't start until v14 (I've retested with v13.5 since v14 came out and it still didn't happen).

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