/t5/lightroom-classic-bugs/p-export-to-email-the-captions-are-in-reverse-order/idi-p/12664516Oct 20, 2016
Oct 20, 2016
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Hi,
Steps to reproduce
1. Select a few images having all a different caption. 2. Use the EMail photos... command or Export using the Email preset. 3. Select "Include caption metadata as a description label" before sending.
In the sent email, the captions are in reverse order.
This bug is not absolutely new. We already had something similar when exporting JPEGs.
Seien Sie freundlich und respektvoll, geben Sie die ursprüngliche Quelle der Inhalte an und suchen Sie vor dem Absenden Ihres Beitrags nach Duplikaten.
Weitere Informationen
/t5/lightroom-classic-bugs/p-export-to-email-the-captions-are-in-reverse-order/idc-p/12677594#M29285Oct 21, 2016
Oct 21, 2016
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Is there a bug report filed here about that?
I'm not sure. The problem occurred when exporting a JPEG slideshow. When adding a text overlay from the metadata (i.e. the image caption), all images had the same overlay as the last image in the slideshow. This didn't happen when creating the slideshow as a PDF. This has been fixed in a dot release of LR6. This is not exactly the same problem but is related to the way text extracted from the metadata is assigned to the image.
/t5/lightroom-classic-bugs/p-export-to-email-the-captions-are-in-reverse-order/idc-p/12676595#M28692Jun 27, 2017
Jun 27, 2017
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I am having this same problem. It has not been fixed since the last post 8 months ago. The captions do not match the designated image, despite the right caption being in the correct image's metadata. Come on Adobe, please fix this bug or give us a solution.
/t5/lightroom-classic-bugs/p-export-to-email-the-captions-are-in-reverse-order/idc-p/12676580#M28682Jun 28, 2017
Jun 28, 2017
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Joanne,
You're correct : 8 months to not fix this is not acceptable (I remember that the CC subscription was made to provide a faster maintenance cycle :-)) ). But Adobe have a very special maintenance system. Once a bug has reached a given lifetime, it gets even more chances to survive. It will never get to the top of the todo list. There are numerous examples of this. Usually, these are bugs that are apparently very easy to fix (from a developer's point of view) - I mean, within a few minutes - but they are considered minor. That's why they never reach the top of the list : there will always be bugs that are "less minor". So they are still there after years. They become history or even features.
IMHO, there should be two different maintenance teams : one handling the most urgent bugs and a smaller team handling bugs from the bottom up in the priority list. Since these bugs are usually easy to fix, they could handle a lot of them rather quickly. As a former software project manager, this is what I did. These "minor" but annoying bugs are those that irritate the user the most. Handling them quickly would raise the customer satisfaction level. Apparently, they can't understand this at Adobe.
I have been living with this problem (captions don't match photos in email function) for months and wonder why I have the annual CC subscription which should allow Adobe to fix the problem quickly. Please address this.
/t5/lightroom-classic-bugs/p-export-to-email-the-captions-are-in-reverse-order/idc-p/12677579#M29275Nov 12, 2018
Nov 12, 2018
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By the way, when such a "minor" problem appears in DxO Photolab (formerly DxO Optics Pro), it is usually fixed within a few days (versus 2 years to not be fixed in LR). Obviously less features in DxO (but better post-processing engine) but more responsiveness and customer service.
Example:
Select more than 1 photo from from grid view in LR (make sure each
photo has a caption associated with it); then go to File < email
photos and fill out the form making sure to check off the box "Include
caption metadata...." and "send". I use 4 photos as an example....
The result: Photos 1-4 have captions reversed and associated with captions for photos 4-1 !!!! How bizarre is that?
This bug # LRD-4199829 has been present since at least LR Classic CC version 7.1!!
After
hours on the phone (5 calls) with multiple folks I finally got an
honest answer regarding the history of the problem. Of course, the case
numbers mentioned on the "Form" Adobe sends the customer at the end of a
help session, all expire in 5 days unless you keep calling tech
support. No wonder Adobe never fixes the problem. This is pure
negligence on Adobe's part it would seem. Imagine if you have a
contract where you need to send scores of photos with captions that
identify people in multiple photos for the appropriate titles and or
artwork but you can't do it with a mass e-mail send....send one at a
time? Really? Adobe you are the problem here and it appears this bug
has been know to you for a long time....please fix it now.
Example:
Select more than 1 photo from from grid view in LR (make sure each
photo has a caption associated with it); then go to File < email
photos and fill out the form making sure to check off the box "Include
caption metadata...." and "send". I use 4 photos as an example....
The result: Photos 1-4 have captions reversed and associated with captions for photos 4-1 !!!! How bizarre is that?
This bug # LRD-4199829 has been present since at least LR Classic CC version 7.1!!
After
hours on the phone (5 calls) with multiple folks I finally got an
honest answer regarding the history of the problem. Of course, the case
numbers mentioned on the "Form" Adobe sends the customer at the end of a
help session, all expire in 5 days unless you keep calling tech
support. No wonder Adobe never fixes the problem.
This is pure
negligence on Adobe's part it would seem.
Imagine if you have a
contract where you need to send scores of photos with captions that
identify people in multiple photos for the appropriate titles and or
artwork but you can't do it with a mass e-mail send....send one at a
time? Really? Adobe you are the problem here and it appears this bug
has been know to you for a long time....please fix it now.
Why are we paying you for a bad program with bugs you have known about but refused to correct for a long time? After the first posting I get an email from adobe to post it again but with conditions. Therefore, the original post is updated. You guys are not fixing the problem but agitating your paying customers and taking our money every month.
/t5/lightroom-classic-bugs/p-export-to-email-the-captions-are-in-reverse-order/idc-p/12676565#M28672Feb 12, 2019
Feb 12, 2019
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Greetings
Updates to Lightroom Classic CC (8.2), Lightroom CC for desktop (2.2), Lightroom CC.Mobile (Android and iOS) were released on Monday, February 11, 2019. Please verify that your issue is fixed by the current update.
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