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P: Folder Search fails on Folder Names with diacritical marks

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Explorer ,
Jun 06, 2022 Jun 06, 2022

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Hallo zusammen!

 

Leider funktioniert in LR Classic (hier 11.3.1. / Mac OS Monterey), deutsche Sprachversion, die Ordnersuche nach Namen in denen Umlaute vorkommen nicht. Z.B. Bäume, Äste, Hügel … 

 

Wenn man jahrelang ein Ordnungssystem was über die Ordnernamen funktioniert aufgebaut hat, ist das äußerst ärgerlich.

 

Hat jemand eine Idee, wie man die Ordnersuche bei der Eingabe austricksen kann?

 

Ansonsten an die Entwickler: bitte diesen Bug bei der Lokalisierung unbedingt beheben!

 

Vielen Dank für jeden Tip / Hilfe.

 

Hubertus

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Adobe Employee , Aug 17, 2022 Aug 17, 2022

Greetings, 

 

Updates for Adobe Photography products began rolling out Tuesday night, August 16th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Status Fixed

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LEGEND ,
Jun 06, 2022 Jun 06, 2022

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

The Filter Folders box in the Folders panel doesn't correctly handle characters with diacritical marks. To reproduce:

 

1. In the Folders panel, do Create Folder Inside <folder> and name it "_ Hügel":

johnrellis_0-1654547394201.png

 

2. In the Filter Folders box, type "Hügel" and observe the new folder doesn't appear:

johnrellis_8-1654555043986.png

 

3. Similar behavior occurs for other diacritical marks, including á, ã, å.

 

Tested on LR 11.3.1 / Mac OS 12.4.

 

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LEGEND ,
Jun 06, 2022 Jun 06, 2022

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@Rikk Flohr: Photography, please move to Bugs.

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Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

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Added bug number - set status. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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Explorer ,
Jun 07, 2022 Jun 07, 2022

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That is exactly I mentioned. Thx a lot for the help! Hope the programmers can fix the problem!

Greetings, Hubertus

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Explorer ,
Aug 15, 2022 Aug 15, 2022

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Hello Rikk.

 

Do you know by accident whether the programmer want to work at the issue? Now we have LR 11.4.1 and the bug still exists.

 

Greetings, Hubertus

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Greetings, 

 

Updates for Adobe Photography products began rolling out Tuesday night, August 16th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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Explorer ,
Aug 18, 2022 Aug 18, 2022

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Yeah!!! Great - it works. :)))

 

Thx a lot - and greetings to the guys!

 

Hubertus

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New Here ,
Oct 10, 2022 Oct 10, 2022

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Hello,

My Lightroom classic is uptodate on macbook pro and still have this bug... 

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LEGEND ,
Oct 10, 2022 Oct 10, 2022

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

"My Lightroom classic is uptodate on macbook pro and still have this bug... "

 

Initial troubleshooting steps:

 

1. Do the menu command Help > System Info and copy/paste here the first ten lines so we can see exactly which versions you're running.

 

2. Post a screenshot of the Folders panel with the problem folder showing, and another screenshot of what happens when you type its name in the Filter Folders box.  For example:

johnrellis_0-1665435959957.png 

johnrellis_0-1665436605941.png

 

 

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New Here ,
Oct 16, 2022 Oct 16, 2022

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Version Lightroom Classic: 11.5 [ 202208080927-8a575c91 ]
Licence: Creative Cloud
Paramètre de langue: fr-FR
Système d'exploitation : Mac OS 12
Version : 12.6.0 [21G115]
Architecture de l'application : arm64
Nombre de processeurs logiques: 10
Vitesse du processeur : NA
Version SQLite: 3.36.0
Mémoire intégrée : 32 768,0 Mo
Capture d’écran 2022-10-16 à 11.47.21.png

Capture d’écran 2022-10-16 à 11.50.47.png
Maybe there is a problem on the catalog and not the soft ?

Thanks,
Lucas

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LEGEND ,
Oct 16, 2022 Oct 16, 2022

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

"Maybe there is a problem on the catalog"

 

I think you're encountering a different problem than the bug reported fixed in this thread, and it may be specific to your catalog.  The problem doesn't occur in my LR 11.5 / Mac OS 12.6:

johnrellis_1-1665941679379.png

 

With that bug reported and fixed in this thread, typing a letter with a diacritical mark (e.g. é or ü) in the Filter Folders box would fail to match a folder containing that mark (Soirée or Hügel).  But you're typing a string with no diacritical mark.

 

I verified that in LR 11.2 (which has this bug), "Soir" correctly matches the folder "Soirée. 

 

Some troubleshooting steps to narrow down the issue and perhaps find a workaround or file an actionable bug report:

 

1. Try running LR in English -- does the problem happen then?  (Change Preferences > General > Language.)

 

2. While running LR in French, make a test catalog and import just the folder "6 Soirée" into it, using the Add option in the Import window (rather than Copy or Move).  Does the problem occur with that test catalog?

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