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Participant
June 21, 2023

P: Lightroom Classic 12.4 Crashing (8495686)

  • June 21, 2023
  • 8 replies
  • 3275 views

I can confirm This is happening to me since I updated to 12.4 just half an hour ago. Now I can no longer launch lightroom classic. Please help. I've sent crash report with my email address. Let me know if you cannot find it.

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8 replies

Rikk Flohr_Photography
Community Manager
Community Manager
August 17, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Participating Frequently
August 8, 2023
I have downloaded the media pack will update soon on progress. That link
doesnt take you to the appropriate media pack. Its not 2019.
Rikk Flohr_Photography
Community Manager
Community Manager
August 8, 2023

@Artyom31442534gt1y  You have three options:

  1.  Revert to 12.3
  2.  Install the Media Pack as recommended
  3.  Wait for 12.5 to be released. 

    Any of those three will work. If you need 12.4 and you need to be running today, I would recommend #2. 
Rikk Flohr: Adobe Photography Org
Participating Frequently
August 8, 2023

So been having this issue since 12.4 launched. !2.3 works just fine never issues etc. As soon as i install 12.4 it wont boot. Just nothing. I tired the past suggestions here and so far nothing has helped. Lightroom cloud just doest boot, says there is an issue as to send a report. Have been sending crash reports since 12.4 came out for both. NO help from adobe. Running windows 10-64bit latest standard update. Hardware is a little old but that should matter still 2016 pc parts. 

thanks everyone

Rikk Flohr_Photography
Community Manager
Community Manager
August 8, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
Participating Frequently
August 8, 2023
Sent 2 reports under this email last night to adobe. Plus a few before.So
not sure where they could be going. Happy to send some more now. There is
no dialog just fails to boot
Smit K
Community Manager
Community Manager
July 20, 2023

Lightroom Classic needs Windows Media Feature Pack to launch.

Here's how to install the Media Feature Pack on Windows 10 N and Windows 11 N:

  •   Windows 10 N:  Select the Start button, then select Settings > Apps > Apps & features > Optional features > Add a feature.  Then locate the Media Feature Pack in the list of available optional features.
  •   Windows 11 N:  Select the Start button, then select Settings > Apps > Optional features.  Select View features next to Add an optional feature, and then select the Media Feature Pack in the list of available optional features.

Note: You will not be prompted to restart your computer, but you must restart in order to successfully complete installation of the Media Feature Pack.

For more details on Windows Media Feature Pack, click here

Smit | Lightroom Team
Rikk Flohr_Photography
Community Manager
Community Manager
July 10, 2023

Engineering is advising that this Windows crash can be mitigated by doing a complete uninstall and reinstall. 

 

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

 

Rikk Flohr: Adobe Photography Org
Participant
June 27, 2023

We have a school using this product and it now no longer works on all our macs, I'm hoping this gets fixed soon.

Rikk Flohr_Photography
Community Manager
Community Manager
June 22, 2023

I've located your crash report and logged a bug. 

Rikk Flohr: Adobe Photography Org