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dan753722
Participant
June 21, 2023

P: Lightroom Classic 12.4 Crashing (8495686)

  • June 21, 2023
  • 8 replies
  • 3275 views

I can confirm This is happening to me since I updated to 12.4 just half an hour ago. Now I can no longer launch lightroom classic. Please help. I've sent crash report with my email address. Let me know if you cannot find it.

    This topic has been closed for replies.

    8 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 17, 2023

    Greetings all,

     

    Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      A
      Artyom31442534gt1y
      Participating Frequently
      August 8, 2023
      I have downloaded the media pack will update soon on progress. That link
      doesnt take you to the appropriate media pack. Its not 2019.
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      August 8, 2023

      @Artyom31442534gt1y  You have three options:

      1.  Revert to 12.3
      2.  Install the Media Pack as recommended
      3.  Wait for 12.5 to be released. 

        Any of those three will work. If you need 12.4 and you need to be running today, I would recommend #2. 
      Rikk Flohr: Adobe Photography Org
      A
      Artyom31442534gt1y
      Participating Frequently
      August 8, 2023

      So been having this issue since 12.4 launched. !2.3 works just fine never issues etc. As soon as i install 12.4 it wont boot. Just nothing. I tired the past suggestions here and so far nothing has helped. Lightroom cloud just doest boot, says there is an issue as to send a report. Have been sending crash reports since 12.4 came out for both. NO help from adobe. Running windows 10-64bit latest standard update. Hardware is a little old but that should matter still 2016 pc parts. 

      thanks everyone

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      August 8, 2023

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s? Microsoft’s? 

       

      Rikk Flohr: Adobe Photography Org
      A
      Artyom31442534gt1y
      Participating Frequently
      August 8, 2023
      Sent 2 reports under this email last night to adobe. Plus a few before.So
      not sure where they could be going. Happy to send some more now. There is
      no dialog just fails to boot
      Smit K
      Community Manager
      Smit KCommunity Manager
      Community Manager
      July 20, 2023

      Lightroom Classic needs Windows Media Feature Pack to launch.

      Here's how to install the Media Feature Pack on Windows 10 N and Windows 11 N:

      •   Windows 10 N:  Select the Start button, then select Settings > Apps > Apps & features > Optional features > Add a feature.  Then locate the Media Feature Pack in the list of available optional features.
      •   Windows 11 N:  Select the Start button, then select Settings > Apps > Optional features.  Select View features next to Add an optional feature, and then select the Media Feature Pack in the list of available optional features.

      Note: You will not be prompted to restart your computer, but you must restart in order to successfully complete installation of the Media Feature Pack.

      For more details on Windows Media Feature Pack, click here

      Smit | Lightroom Team
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      July 10, 2023

      Engineering is advising that this Windows crash can be mitigated by doing a complete uninstall and reinstall. 

       

      Clean Lightroom Install Procedure

      Close Lightroom

      Restart the computer

      Use the Adobe Creative Cloud App to uninstall Lightroom

      Restart the computer

      Install Lightroom via the Creative Cloud App without launching any other programs.

      Restart the computer

      Launch Lightroom

      Wait 5 minutes

       

      Rikk Flohr: Adobe Photography Org
      M
      Mark25412693sjnr
      Participant
      June 27, 2023

      We have a school using this product and it now no longer works on all our macs, I'm hoping this gets fixed soon.

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        June 22, 2023

        I've located your crash report and logged a bug. 

        Rikk Flohr: Adobe Photography Org
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