Legend

P: Map Module not working 11.3.1 on some Windows installations

Forum|Forum|3 years ago
April 22, 2022
64 replies
17557 views

Windows 11 21H2

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

Windows

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T

tmickow

Inspiring

Interesting. I've been struggling with the Map module recently, but had attributed most of it to a new laptop/GPU. After seeing your post though, I experimented a bit more and it appears my problems are actually similar to yours.

If I close LrC when I'm in Library, on relaunch the Map module appears to function as expected.

If I close LrC when I'm in Map, on relaunch the Map module doesn't work. I am not getting any error messages, but when LrC opens, a large world view or a blank screen is displayed and I can't do anything in the map - can't zoom, can't move, can't switch map styles, etc. The Navigator panel is also non-functional. Switching to another module and then back to Map doesn't help. Switching to another module, then closing & relaunching LrC is required to get the Map module to behave normally again.

I am seeing the problem on my laptop running Win 10 21H2 / LrC 11.3 with GPU both on & off.

I am not seeing the problem on my desktop running Win 10 21H2 / LrC 11.2.

dj_paigeAuthor

Legend

I am not getting any error messages, but when LrC opens, a large world view or a blank screen is displayed and I can't do anything in the map - can't zoom, can't move, can't switch map styles, etc.

I see both of those with LrC 11.3.1, the on-screen symptoms change from time to time, but what remains constant is that the Map Module doesn't work at all when I am in the situation where I shut down LrC with Map Module on the screen and then later re-start LrC.

johnrellis

Legend

I see that too with LR 11.3.1 / Windows 10:

DdeGannes

Community Expert

Lightroom will boot to where you were when the application was shut down. I have learned over time it's always best to shutdown in the Library module it will reboot faster.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

dj_paigeAuthor

Legend

Lightroom will boot to where you were when the application was shut down. I have learned over time it's always best to shutdown in the Library module it will reboot faster.

By @DdeGannes

But the issue under discussion isn't speed.

Bob Somrak

Legend

@dj_paige

On my Mac the Map Module is not unusuable if LrC was closed with the map module open but it does do a lot of screen flashing like the map is having a hard time opening up.

M4 Pro Mac Mini. 48GB

dj_paigeAuthor

Legend

I have seen this "screen flashing" too, but as I said, the exact error in this case changes from time to time.

T

tintmylf

Participating Frequently

Issue: Map module no longer works. Reports "Unable to connect to Adobe servers. Map module will not work."

Lightroom Classic Version Number: 11.3.1
OS Version Number: Windows 11

Steps to reproduce:

Open Lightroom classic and go to Maps.

Maps were working fine without any problems on this computer prior to version 11.3. Both version 11.3 and 11.3.1 produce this identical error. I have internet access, I can update Adobe apps (and thus can access some Adober servers), I have perfect access to Google Maps directly in a browser. I have opened/closed LRC and rebooted multiple times, over multiple days to confirm it's not a short-term timing issue.

This seems to be a new problem generated with the 11.3 update.

It is also not a general problem with connecting to Adobe servers as my licenses otherwise seem fine; I can open and use Acrobat, Photoshop, LRC, Illustrator... it is specifically the map module in LRC that is no longer working.