Legend

P: Map Module not working 11.3.1 on some Windows installations

Forum|Forum|3 years ago
April 22, 2022
63 replies
17399 views

Windows 11 21H2

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

Windows

CliveYet

Known Participant

I would confirm this is my experience. I have 2 monitors connected. A relatively new one - where the problems occur and the old monitor - where the map module works fine.

M

manuelh72960580

Participant

I use the latest Windows 11 Pro version and the latest Lr version. As evident by all the post over the years, it is not dependent on a specific version and has spanned multiple Windows and Lr versions by now. Just because you have a specific combination of OS and program doesn't determine if you are affected or not. It is very likely a problem with the Lr code itself.

I did a test where I exit on the map module and re-open the program and the bug is again there. Lr say it cannot reach the Adobe map servers and no map. Back to the library, restart, go to map, works. So in my one test it was reproducible.

There are so many other factors to consider, but this is where Adobe needs to start working on this bug.

And that why I added my comment. They acknowledged the bug, but haven't fixed it for over 2 years. LrC is paid software. Adobe earns a ton of money with their subscriptions. It is bad business practice to ignore bugs like this.

Jill_C

Community Expert

I didn't say that the bug didn't exist in certain configurations. To be more precise, I'm not experiencing it in LRC 13.5 on a PC with Windows 11. If you're still experiencing it, you should make sure that Adobe knows your configuration. Just to report that it still exists without any detail doesn't help them to troubleshoot.

Jill C., Forum Volunteer

M

manuelh72960580

Participant

@Jill_CI wasn't hallucinating this bug. A "community expert" should know that bugs not necessarily affect all users. And this is literally an open bug. Just because you don't have it doesn't mean it doesn't exist.

Jill_C

Community Expert

The Map Module is working just fine in LRC 13.5

Jill C., Forum Volunteer

M

manuelh72960580

Participant

Just encountered this 2.5 yo bug.

Restart from library worked, but this is paid software and this should've been fixed already.

G

Grohacke

Participating Frequently

The "close it in library mode" method does not work for me in LR 13.3. to get maps working again.

Betriebsystemname Microsoft Windows 10 Home
Version 10.0.19045 Build 19045

B

Bruno Cunha 67

Participant

Lightroom 13.2 maps not loading

"See javascript console for technical details"

GoldingD

Legend

This might be an issue at Google, the servers the mapping uses. Three things to try

Bring up Google Map, does it work? If not, wait till Google is back.
Close LrC, then launch LrC, and try mapping again
Restart the computer and try again.

ACEkin

Participating Frequently

After the latest update, 13.0.2, I can drop images on the map reasonably accurately on my laptop but not on my desktop computer. I am reporting only as I prefer to right click on the location and choose to add GPS location to selected images.