P: Map Module not working 11.3.1 on some Windows installations

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LEGEND ,
Apr 24, 2022 Apr 24, 2022

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Windows 11 21H2

 

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

 

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

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correct answers 2 Correct answers

LEGEND , May 16, 2022 May 16, 2022
Try going to Library, then exiting LR.  After restarting LR, does the Map now work?  Many on Windows, and a few on Mac, have observed that the Map module can start behaving badly if you last exited LR from the Map module.

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Adobe Employee , Apr 29, 2022 Apr 29, 2022
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LEGEND ,
Apr 25, 2022 Apr 25, 2022

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@Rikk Flohr: Photography It would sure be helpful if you told us what the version NUMBER of your new nVidia driver is.

 

I just downloaded and installed nVidia driver 511.65 and the problem has not gone away.

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Adobe Community Professional ,
Apr 25, 2022 Apr 25, 2022

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I think Rikk may have been fortunate with the GPU update. I'm 99% sure that the issue is as I mentioned above. The fact that John captured the error mentioned that he did is the key.

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LEGEND ,
Apr 25, 2022 Apr 25, 2022

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My test was run within a Windows 10 virtual machine hosted on Mac OS Parallels -- the graphics driver is the one installed in Windows by Parallels.

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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GTX970 - 30.0 15 1215 March 2022

T1200 - 30.0 15 1215 March 2022

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Same experience for me in Windows 11 - my report is in this thread. 

 

11.3 and 11.3.1 have consistent issues with the Map Module failing during use. 

 

Rolled back to LRC 11.2, have not seen an incident so far.

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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Map Module works normally on my Win10 system, so maybe an issue restricted to 11.3.1 on Win11?

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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I believe it's the same issue as discussed at https://community.adobe.com/t5/lightroom-classic-discussions/map-module-not-working-11-3-1-windows-1...

 

The map initialisation process was changed in 11.3. Some customers are affected by the change and others aren't.

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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And I'm running AMD, so it is not nVidia specific.

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LEGEND ,
Apr 26, 2022 Apr 26, 2022

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quote

@Rikk Flohr: Photography It would sure be helpful if you told us what the version NUMBER of your new nVidia driver is.

 

I just downloaded and installed nVidia driver 511.65 and the problem has not gone away.


By @dj_paige

 

Apparently, there is an ever newer nVidia driver, 512.15, for my GPU. I installed that, and the problem has not gone away.

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Adding bug number

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
Apr 30, 2022 Apr 30, 2022

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I've just seen this problem in LR 11.3.1 on my Mac (macOS 11.6.5, iMac 15.1, AMD Radeon R9)

 

I got here by googling the first messages I saw, "unable to connect to adobe servers"/"map module will not work", but having tried closing Lightroom down with the map module open, on re-opening it this time I saw that error message, followed by a map view, but then the map module appeared to stop updating—I can scroll around the "map" and all I see is black around the single apparently static map image (tiles?) that loaded. Closing LR down from the Library module and re-opening seems to have made the Map module work again.

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Community Beginner ,
May 06, 2022 May 06, 2022

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Seems Maps has went back in time. My home in the map is from 7 years ago when my house was under construction. It used to be current picture before this update. Annoying....

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LEGEND ,
May 06, 2022 May 06, 2022

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"Seems Maps has went back in time. My home in the map is from 7 years ago"

 

What year shows for the copyright in the lower-right corner?

johnrellis_0-1651869834084.png

 

I think that typically indicates the year the imagery was processed.  I don't think Adobe has any control over that, but I could be wrong.

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Community Beginner ,
May 08, 2022 May 08, 2022

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It says Map Data 2022...

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LEGEND ,
May 08, 2022 May 08, 2022

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"It says Map Data 2022..."

 

Interesting. LR is displaying whatever Google sends it, so I think it likely this is an issue on Google's end.

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Community Beginner ,
May 08, 2022 May 08, 2022

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Have you tried going to Google Maps and seeing what image it shows for the same location? There used to be a way you could choose the date of the satellite image allowing you to look at changes over time; it might be that Google has changed it's default or Adobe is fetching maps from a different date for some reason. 

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Community Beginner ,
May 08, 2022 May 08, 2022

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Right after I posted that date I went to google and it shows a current image of my house.

An hour later when I went back into lightroom it is now showing the correct image, very strange. 

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LEGEND ,
May 08, 2022 May 08, 2022

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"An hour later when I went back into lightroom it is now showing the correct image, very strange."

 

Smells like a Google issue.

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Community Beginner ,
May 08, 2022 May 08, 2022

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I agree...

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Community Beginner ,
May 13, 2022 May 13, 2022

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Map stopped working after upgrade to 11.3. Had to roll back to 11.2 for it to work. I have Windows 10 Home version 21H1

 

[Merged to this thread from a separate one - Mod]

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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Everything in maps works on my end. What exactly happens, or does not happen? "Stopped working" is very unspecific.

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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Community Beginner ,
May 14, 2022 May 14, 2022

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Thank you for responding, I have added this in the bug as you suggest. In answer to your question, after upgrading to 11.3 I tried to use the map module but it simply showed an unresponsive image of the world and said "unable to connect to adobe servers. map module will not work". But I had internet connection.

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LEGEND ,
May 14, 2022 May 14, 2022

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@CliveYet, try the workaround described in that thread: Start LR, go to the Library module, restart LR.  That works for most people.

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LEGEND ,
May 14, 2022 May 14, 2022

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