Legend

P: Map Module not working 11.3.1 on some Windows installations

Forum|Forum|3 years ago
April 22, 2022
64 replies
17731 views

Windows 11 21H2

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

Windows

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tintmylf

Participating Frequently

Have you tried going to Google Maps and seeing what image it shows for the same location? There used to be a way you could choose the date of the satellite image allowing you to look at changes over time; it might be that Google has changed it's default or Adobe is fetching maps from a different date for some reason.

johnrellis

Legend

"It says Map Data 2022..."

Interesting. LR is displaying whatever Google sends it, so I think it likely this is an issue on Google's end.

Merak75

Participating Frequently

It says Map Data 2022...

johnrellis

Legend

"Seems Maps has went back in time. My home in the map is from 7 years ago"

What year shows for the copyright in the lower-right corner?

I think that typically indicates the year the imagery was processed. I don't think Adobe has any control over that, but I could be wrong.

Merak75

Participating Frequently

Seems Maps has went back in time. My home in the map is from 7 years ago when my house was under construction. It used to be current picture before this update. Annoying....

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Matt Gibson

Participant

I've just seen this problem in LR 11.3.1 on my Mac (macOS 11.6.5, iMac 15.1, AMD Radeon R9)

I got here by googling the first messages I saw, "unable to connect to adobe servers"/"map module will not work", but having tried closing Lightroom down with the map module open, on re-opening it this time I saw that error message, followed by a map view, but then the map module appeared to stop updating—I can scroll around the "map" and all I see is black around the single apparently static map image (tiles?) that loaded. Closing LR down from the Library module and re-opening seems to have made the Map module work again.

Rikk Flohr_Photography

Adding bug number

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

I have two Windows machines I've tested this on.

Machine 1 - Does not exhibit the problem.

Machine 2 - Did exhibit the problem but - I updated the nVidia drivers to the latest and the problem vanished.

I can no longer reproduce with nVidia's latest drivers.

Rikk Flohr: Adobe Photography Org

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tmickow

Inspiring

@Rikk Flohr: Photography Doesn't appear to be Nvidia specific. The laptop I'm seeing the problem on uses Intel Iris Xe graphics. GPU on/off in LrC settings also makes no difference.

Ian Lyons

Community Expert

I don't recall the details, but do know that the map module initialisation in 11.3 was updated. The outworkings of these chnages vary by OS, which module you were in prior to restaring, etc. Some folk may see server access issues, others flashing screens and others Oops!

The thread definitley needs to be moved to the Bug forum if folk are experiencing problems