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P: Map module will not load Google Maps

New Here ,
May 22, 2023 May 22, 2023

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The map module in Adobe Lightroom Classic v12.3 will not load Google Maps correctly. Error message: "See the JavaScript console for technical details." 

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macOS , Windows

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correct answers 1 Pinned Reply

Adobe Employee , May 23, 2023 May 23, 2023

We are investigating this issue. Thank you for the report!

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New Here ,
May 22, 2023 May 22, 2023

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The map module in Adobe Lightroom Classic v12.3 will not load Google Maps correctly. Error message: "See the JavaScript console for technical details." 

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19045

Graphics Processor Info:
DirectX: NVIDIA Quadro M4000 (27.21.14.5257)
Init State: GPU for Image Processing supported by default with custom export support

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Adobe Employee ,
May 23, 2023 May 23, 2023

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We are investigating this issue. Thank you for the report!

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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New Here ,
Aug 06, 2023 Aug 06, 2023

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Hi

I got the same error with Lightroom Classic v 12.4

It occured after a reboot due to Windows BSOD while LRC was  geotagging a photo on Map panel (dragged with mouse)  .

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New Here ,
Sep 21, 2023 Sep 21, 2023

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I have the same problem with Lightroom Classic V12.5. In Dutch I get the message: 'Cannot connect to Adobe servers. The Map Module is not working'. No other error message. By the way, my PC (Windows 10) works fine and I have no trouble reaching other servers.

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