P: slideshow keeps crashing on Win 11 Pro IBM PC

Report · May 15, 2024

Hi, I am trying to set up a simple slideshow for a forthcoming major family event. But every time it crashes after several minutes of being fine. I send an error report in.... I have checked my IBM (Dell) laptop's power management settings and screensaver to ensure they will not hang on power - but it keeps failing. Windows 11 Pro OS. Really disappointing. Any tips welcome! thanks.

Report · May 15, 2024

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

Report · May 21, 2024

Hi - here is my system info as requested. thanks

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 8.0%

Built-in memory: 32474.8 MB

Dedicated GPU memory used by Lightroom: 50.5MB / 128.0MB (39%)

Real memory available to Lightroom: 32474.8 MB

Real memory used by Lightroom: 4252.1 MB (13.0%)

Virtual memory used by Lightroom: 15128.0 MB

GDI objects count: 1044

USER objects count: 3227

Process handles count: 8439

Memory cache size: 2310.0MB

Internal Camera Raw version: 16.2 [ 1763 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 2163MB / 16237MB (13%)

Camera Raw real memory: -45351MB / 32474MB (-139%)

Cache1:

Final1- RAM:37.0MB, VRAM:0.0MB, 6AB98630-EC10-4FE3-B9E4-135CC0757657.dng

Final2- RAM:37.0MB, VRAM:0.0MB, E92967BD-257F-4618-87D7-F8D0A211AC40.dng

Final3- RAM:56.0MB, VRAM:0.0MB, 502B3B38-9254-4E4B-8BC6-FEBD8D90EC33.dng

NT- RAM:130.0MB, VRAM:0.0MB, Combined:130.0MB

Cache2:

final1- RAM:352.0MB, VRAM:0.0MB, 030A3006.CR3

final2- RAM:352.0MB, VRAM:0.0MB, 030A3005.CR3

final3- RAM:352.0MB, VRAM:0.0MB, 030A3004.CR3

T- RAM:1056.0MB, VRAM:0.0MB, Combined:1056.0MB

Cache3:

m:2310.0MB, n:171.2MB

U-main: 114.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:

DirectX: Intel(R) Iris(R) Xe Graphics (31.0.101.4502)

Init State: GPU for Display supported by default with image processing and export supported in the custom mode

User Preference: Off

Report · May 29, 2024

Hi, I'm struggling to resolve this issue and getting no more responses. Any suggestions as to whom I can contact at Adobe to help me out? - thanks.