P: v14.5 Lightroom has encountered problems reading this photo | Round circle ‘!’ warning on Images

[Giovanni Stoto]

OS: Windows 11
LrC VERSION: 14.5

A couple of days ago I upgrade to v14.5.
As for every update, I regurlay empty cache, optimise catalog, remove all previews and generate new standard ones (also, I wanted to test how was was the new option to use GPU for generating previews).
Never had a problem with this workflow.
After previews generation process was completed (1h 30m for 29.000 files, 23.000 jpegs and 6.000 raws) I got an error: for 21 RAWs the preview could not be generated. Looking in the catalog at those files, I realised they have an exclamation mark on a dark circle: this is not the missing photo mark. If I click on the exclamation mark, I see error "Lightroom has encountered problems reading this photo, you are not allowed to edit this image. "

Yet, I can still enter develop module and edit the photos without any problem: the editing history is there, I can zoom in at 100% (generating the 1:1 preview), I can change sliders, export... Everything... (PS: I do not use smart previews).

The 21 problematic photos are in different folders and have different dates.
The files can be opened by any other program, including Fast raw Viewer.

For a couple of problematic photos, I tried deleting the photos from file explorer, and the square light missing photo question mark replaced the round dark question mark.
I restored the files from three sources:
1- the original file
2- a backup from a second HD
3- a backup from Amazon Photos

In all three cases above the black round exclamation mark came back: this should prove that it's not a problem of corrupted files, I instead believe it's an issue in LrC.

[Giovanni Stoto]

I confirm the sluggish UI as well

[nikunj.m]

Hi, thanks for the details!

Please go to the Help menu in Lightroom Classic, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

Also, please let us know where the images are saved. Are they on your computer's local storage or an external drive? 

Thanks,
Nikunj

[Bob321]

I confirm that the problem persists in version 14.5.1.
Some of these photos cannot be exported!
I need to work, so I have to revert to version 14.4 (Camera Raw 17.4).
Everything seems OK in this 14.4 version.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please consider merging into this Bug report, where five others have reported similar symptoms with 14.5 and 14.5.1:

https://community.adobe.com/t5/lightroom-classic-bugs/p-v14-5-lightroom-has-encountered-problems-rea...

[Giovanni Stoto]

@Anshul_Saini logs uploaded in the same folder sent via DM

[remov_b4_flight]

Hi moderator, please attach this my post LrC 14.5 import Jpegs .

It seems same issue. 

[Giovanni Stoto]

@Anshul_Saini in the same folder already shared with you via Dm I have just added a new screen recording (D.mp4) where you can see on a specific photo that the problem is a specific bruch in a mask: you can see how removing that brush makes the ! disappear, and re-adding (by going back in history) will male the ! re-appear again.

In addition you will also notice a couple of new problems the new version is giving:

- sometimes when closing the app, it won't run again: I need to go into activities management where one of the 3-4 LrC provessed is "suspended" and terminate it. At the end of the video you will also notice that instead LrC opens with a blank screen and remain stuck there.

[Giovanni Stoto]

@nikunj.m I have already sent all info to  Anshul via a shared folder: do you need it again?
Do we have a feedbackl from Adobe?

[Anshul_Saini]

Thanks again for sending the logs and the new screen recording, @Giovanni Stoto. I’ve received them and shared them with the product team.

I’ve also merged similar community reports into this primary bug thread to keep everything streamlined. This way, updates from the team and feedback from other users will be collected in one place so that you won’t miss anything.

The bug has already been logged and is under investigation. The additional repro steps, videos, and details you (and others here) are providing are extremely helpful for engineering, so please continue sharing them. The more system details, repro steps, recordings, files, and logs we can gather, the better it will help the team narrow this down.

We’ll post updates here as soon as we have new information from the product team.

Thanks for your patience and collaboration!

Best,

Anshul Saini

[Anshul_Saini]

Hi everyone,

I’ve received a note from the engineering team asking me to check something with you all. Could you please try the following and let us know the results?

• Go to Preferences > Performance

• Disable the option Use GPU for Preview Generation

• Re-launch Lightroom Classic and check if the issue still occurs

In the meantime, the team is actively investigating, and all logs, files, and recordings shared so far are already attached to the bug report. Your continued feedback is very valuable.

Thanks,

Anshul Saini

[Giovanni Stoto]

@Anshul_Saini gotcha!

If I disable GPU for preview the ! disappears. As soon as I enable it, it comes back.

[AxelMatt]

@Giovanni Stoto Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[Giovanni Stoto]

@AxelMatt apologies why are we starting again from here, since we have all already provided this information to @Anshul_Saini who's taking care of everything?

My system is all up to date till the less significant driver, being myself an IT manager with 30 years of experience.

My System: intel i7-13700K - 64GB RAM - Geforce 4070 12GB - 1SSD PRO 1TB with OS and LrC Catalog, 1SSD PRO 4TB with Pictures - 1HD 7200RPM with Picture Backup  

[jm68902488]

Yes had the same issues with 14.5.  Rolled back to 14.4.  Any news if this was fixed in 14.51?

[AxelMatt]

@Giovanni Stoto  Sorry, but we don't have the appropriate informations. You've send this infos to @Anshul_Saini. Ok, but he's an Adobe employee, but other participants including I are normal user as you are. We don't have access to the infos that you've send to Adobe.

[Giovanni Stoto]

@AxelMatt yes but it was just to say that Adobe Is taking care they already have all the info and log.

[jm68902488]

Anshui has this bug issue been fixed in the 14.5.1 new release?

[Giovanni Stoto]

No