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TROY32913599a63a
Participating Frequently
October 16, 2023

P: ( Windows) Crash (ID 8881269)

  • October 16, 2023
  • 8 replies
  • 1013 views

Getting the below error then lightroom just shuts down, i have uninstalled the app and reinstalled still happen, any help would be greatly apprecaited?

 

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    8 replies

    T
    TROY32913599a63aAuthor
    Participating Frequently
    October 18, 2023

    Is there any Adobe support looking at this?

      T
      TROY32913599a63aAuthor
      Participating Frequently
      October 17, 2023

      Any update on a resolution?

        T
        TROY32913599a63aAuthor
        Participating Frequently
        October 17, 2023

        Hi Team any update on this one? Also yes this is a laptop and have been using lightroom and PS on it for the last 6 months with no issues. Thanks for your help Troy

          GoldingD
          GoldingD
          Legend
          October 16, 2023
          Processor speed: 1.1GHz

          'Is that correctly reported? Seems like an odd speed, and I would think LrC would not install with a CPU so far under minimum required specs.

           

          Built-in memory: 7879.7 MB

          Ok, at minimum required specs, but can it be upgraded? Or is this a laptop?

           

          Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics (26.20.100.7926)
Init State: GPU for Display supported by default
User Preference: Auto

          So likely a laptop. But point being very limited graphics. Advanced capabilities in LrC may not work, AI anything for one.

           

          Library Path: C:\Users\c_l_m\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat

          This one I often wonder about. That bit about OneDrive in the path. Does that mean the catalog is on the cloud? Or does it mean it is on a physical hard drive that gets synced to the cloud? I avoid OneDrive like the plague.

           

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            October 16, 2023

            I've found your crash report and we've a bug logged for this crash already. Connecting thread and bug - updating status. 

            Thank you for your report. 

            Rikk Flohr: Adobe Photography Org
              alexskunz
              alexskunz
              Inspiring
              October 16, 2023

              Are you certain that you're using Lightroom Classic? Your screenshot says "Lightroom" (without Classic) and the icon in it is the one for Lightroom (Cloud version).

              GoldingD
              GoldingD
              Legend
              October 16, 2023

              Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

              T
              TROY32913599a63aAuthor
              Participating Frequently
              October 16, 2023
              Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]
              License: Creative Cloud
              Language setting: en
              Operating system: Windows 11 - Business Edition
              Version: 11.0.22621
              Application architecture: x64
              System architecture: x64
              Logical processor count: 8
              Processor speed: 1.1GHz
              SqLite Version: 3.36.0
              CPU Utilisation: 0.0%
              Built-in memory: 7879.7 MB
              Dedicated GPU memory used by Lightroom: 20.7MB / 128.0MB (16%)
              Real memory available to Lightroom: 7879.7 MB
              Real memory used by Lightroom: 1034.3 MB (13.1%)
              Virtual memory used by Lightroom: 1158.6 MB
              GDI objects count: 689
              USER objects count: 2167
              Process handles count: 2363
              Memory cache size: 189.0MB
              Internal Camera Raw version: 16.0 [ 1677 ]
              Maximum thread count used by Camera Raw: 5
              Camera Raw SIMD optimization: SSE2,AVX,AVX2
              Camera Raw virtual memory: 304MB / 3939MB (7%)
              Camera Raw real memory: 305MB / 7879MB (3%)
              System DPI setting: 96 DPI
              Desktop composition enabled: Yes
              Standard Preview Size: 1920 pixels
              Displays: 1) 1920x1080, 2) 1920x1080, 3) 1920x1080
              Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
               
              Graphics Processor Info: 
              DirectX: Intel(R) UHD Graphics (26.20.100.7926)
              Init State: GPU for Display supported by default
              User Preference: Auto
               
              Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
              Library Path: C:\Users\c_l_m\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
              Settings Folder: C:\Users\c_l_m\AppData\Roaming\Adobe\Lightroom
               
              Installed Plugins: 
              1) AdobeStock
              2) Flickr
              3) Nikon Tether Plugin
               
              Config.lua flags: None
               
              Adapter #1: Vendor : 8086
              Device : 8a56
              Subsystem : 86c9103c
              Revision : 7
              Video Memory : 128
              Adapter #2: Vendor : 8086
              Device : 8a56
              Subsystem : 86c9103c
              Revision : 7
              Video Memory : 80
              Adapter #3: Vendor : 1414
              Device : 8c
              Subsystem : 0
              Revision : 0
              Video Memory : 0
              AudioDeviceIOBlockSize: 1024
              AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speaker (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
              AudioDeviceNumberOfChannels: 2
              AudioDeviceSampleRate: 48000
              Build: LR5x83
              Direct2DEnabled: false
              GL_ACCUM_ALPHA_BITS: 16
              GL_ACCUM_BLUE_BITS: 16
              GL_ACCUM_GREEN_BITS: 16
              GL_ACCUM_RED_BITS: 16
              GL_ALPHA_BITS: 8
              GL_BLUE_BITS: 8
              GL_DEPTH_BITS: 24
              GL_GREEN_BITS: 8
              GL_MAX_3D_TEXTURE_SIZE: 2048
              GL_MAX_TEXTURE_SIZE: 16384
              GL_MAX_TEXTURE_UNITS: 8
              GL_MAX_VIEWPORT_DIMS: 16384,16384
              GL_RED_BITS: 8
              GL_RENDERER: Intel(R) UHD Graphics
              GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 26.20.100.7926
              GL_STENCIL_BITS: 8
              GL_VENDOR: Intel
              GL_VERSION: 4.6.0 - Build 26.20.100.7926
              GPUDeviceEnabled: false
              OGLEnabled: true
              GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_coarse_fragment_shader GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
              T
              TROY32913599a63aAuthor
              Participating Frequently
              October 16, 2023

              I get the same error with Lightroom Classic and Lightroom cloud based, also Photoshop

              GoldingD
              GoldingD
              Legend
              October 16, 2023

              So, did you fill in some description of what led to the error. Did you click on the button to allow Adobe to contact you? Did you then provide your e-mail address (hopefully the same e-mail address you use to subscribe to your Adobe Plan). Did you then send the report?

               

              Incidentally, you might consider adding the info as to what led to the error in a reply in your posting (this posting). That way you can insert a link to this posting in that box, using this posting as the info of what led to the error. That way you can have two approaches to getting aid, and might trigger Adobe to read this post.

               

              Also, P.S. in this post, in a reply, include your system information as LrC reports it. I will place my SOP in the next reply. You can get ahead of the forthcoming inquiry's that may occur that way. And Adobe will want it.

               

               

              T
              TROY32913599a63aAuthor
              Participating Frequently
              October 16, 2023

              Yes i did all of that and have not heard from Adobe, i sent this through on Friday but still nothing

              GoldingD
              GoldingD
              Legend
              October 16, 2023

              Friday? Perhaps late in the day? Adobe might not be at work till tommorow.

               

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