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After entering the editing page, the photo undergoes severe distortion and turns into neon colors.

New Here ,
Feb 29, 2024 Feb 29, 2024

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I use a Sony A7IV to shoot RAW format photos, and they appear normal in preview mode. However, when I enter the editing page, the photos undergo severe distortion and turn into neon colors. My LRCC version is 11.5, and the Camera RAW version is 14.5, both of which should be able to read the captured files. The files are normal since they can be edited properly using Photoshop. I think it's an issue with some settings in LRCC, but I'm unsure where the problem lies. I hope someone who has encountered a similar situation can assist me!

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LEGEND ,
Feb 29, 2024 Feb 29, 2024

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First troubleshooting steps:

 

1. Set Preferences > Performance > Use Graphics Processor to Off.

 

2. Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

 

3. Click the Apple icon in the upper-left corner and do About This Mac. Post a full-resolution screenshot (not a phone pic) of the About window.

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New Here ,
Feb 29, 2024 Feb 29, 2024

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Hello, thank you for your reply !

I found that when I upgrade my LRCC the problem has fixed !

Thank you soooooo much for your reply and time !

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LEGEND ,
Feb 29, 2024 Feb 29, 2024

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Glad you got it resolved.

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