(AMD) Crash under heavy usage

[Benjamin_08amczb]

Issue: 

• Lightroom Classic Version Number: 11.2 (and at least any 11.x versions)
  
• OS Version Number: Windows 10 Education 20H2 (19042.1526)
  

Steps to reproduce:

Under heavy usage LrC rashes or even casues blue death. I experience it mainly when generating 1:1 previews for more than 500 images, but it also creshed when I quickly swithed images and rejected most of them. I also experienced it during export.
For me the disk usage is the suspicios, because I never experienced crash during editing one image. My cataloge is in the default location on drive C: (Samsung 970 PRO 1TB) and my images are on a different drive F: (Silicon Power P44US70 2TB M.2).
The crash also occures with disabled GPU usage.

From windows event logs some crashes, errors:

-The computer has rebooted from a bugcheck. The bugcheck was: 0x00000001 (0x00007ffdb0c72d84, 0x0000000000000000, 0x0000000000000001, 0xfffff88b0da37b80). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 988bfb18-c17c-4631-8fb2-ca0df9ba56b7.

-Dump file creation failed due to error during dump creation.

-File System Filter 'FileCrypt' (10.0, ‎2002‎-‎03‎-‎01T12:12:42.000000000Z) has successfully loaded and registered with Filter Manager.

-File System Filter 'npsvctrig' (10.0, ‎2025‎-‎01‎-‎06T03:41:12.000000000Z) has successfully loaded and registered with Filter Manager.

-The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Another maybe related event:

-The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

I reported the crash multiple times with the inbuilt crash reporter. In many cases Lightroom runs futher in the background and generating previews during I fill in the fields and sometimes the bluedeath comes during I typeing what was I doing. If I close LrC fast enough (takes minutes sometimes) then I avoid the blue death wich cotherwise cames sometimes. (Approximetly I give 80% chance for a blue death.)

My system uses an AMD 3600 CPU, NVidia 2060 Super GPU with studio ready driver.

[Walt Thirion Photography]

The previews are in a folder inside the LR Catalog folder so I would check to make sure you have enough free space on that drive. 1TB for the system, catalog and all the previews may not be enough. No, LR shouldn't crash and it may not be handling an error correctly but I would focus on the available storage.

[Benjamin_08amczb]

Thanks for your idea, but I have 267GB free space on C: and 404GB free on F: so it's not the case.

[Walt Thirion Photography]

You didn't say how much RAM your system has but they may be another place to check. Look at Edit -> Settings -> Performance, too, and see what the max cache size is set to as well as whether "Generate Previews in Parallel" is checked. If you have limited system resources, generating 1:1 previews in parallel may exceed the available resources

[Benjamin_08amczb]

I have 32GB RAM. Now I started a task to generate a bunch of 1:1 previews and memory usage toped out under 19GB

Generate previews in parallel is checked. Here is the performance tab:

Here is the system info (without all the GPU feature flags):

[johnrellis · Accepted solution]

Often such crashes are caused by your processor overheating. LR tries to utilize about 90% of your total CPU when rendering photos for previews and exports, and such utilization can go on for many minutes, depending on the number of photos. 

Common causes of overheating include dust-clogged fans and over-overclocking.  See this article for popular utilities for monitoring processor temperature and what to do if your computer is overheating:

https://www.pcworld.com/article/407914/how-to-check-your-cpu-temperature.html 

[Benjamin_08amczb]

Thanks! I think you are right, I have thermal issues. Time to switch from the OEM cooler even without overclocking.

[johnrellis]

Glad you're making progress on the problem.