Another 'photos won't upload in a synced collection' question

[dblues]

I have created a synced collection with 37 images, 4 of which have synced and are visible in the online gallery, the rest refuse to upload. In fact some of them disapear from the collection (not from the catalog just the collection)

I've created another collection, added the same images and the same 4 images upload and the rest don't, similarly some of the images get removed from the collection after 10 or 20 minutes.

I have tried restarting lightroom, restarting the PC, pausing/restarting the syncing, clicking on the 3 dots at the top of the images nothing works.

I am able to export the images so the source files are present on the PC.

[Sameer K · Accepted solution]

Hey, @dblues. Welcome to the Lightroom Classic Community. I'll help you figure this out. 

Great job summarizing what works and what doesn't; it helps. Consider adding flags/ratings or minor edits to images not in All Photos and wait for sync to finish.

If nothing changes after some time, log in to Lightroom Web (https://adobe.ly/3uv2zCA) on a desktop with your Lightroom Account and check the Sync Issues category near the Deleted section. If there are Sync issues, check the file name, apply minor edits or tags, and wait to see if the edits sync to the cloud.

If this doesn't help, ensure you back up these images. Stop syncing these collections and create duplicate collections with different file names.

After this change, let Lightroom sync and check if it returns to normal.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[dblues]

Hi Sameer, thanks for the response.

I have already tried to make small edits to some images. Still no syncing. I have a notification if I click the top right of LRc that 31 images are syncing, but it's been like that all day.

In Lightroom web, there are no Sync issue.

I've stopped syncing the collections, but after at least 1h, the notification is stil '31 images syncing'

[dblues]

replying to myself as a follow up.

it's the next day, and this morning there was still 1 images syncing! (even though I had stopped syncing the collection the evening before...)

After a few hours all was finally synced, I created a new collection, added the images and to my surprise they all synced pretty quick.

Happy that it now seems to work but worried this kind of thing would happen when I'm in a rush and have to share stuff with a client.

Is that an issue adobe is looking at?