Can't delete publishing service

[lyleb59349507]

I have several items that are listed in Publishing services as missing plug-in. When I try to remove them I get the following:

Can't delete the published collection

An internal error has occured: ?:0:

attempt to index field

'publishSettings' (a nil value)

I'm using the latest 12.3 release of Lightroom Classic on iMac (2015) with latest OS

Thanks,

Lyle

[GoldingD]

Have you tried reinstalling the plugin? And this would be withing the plug-in manager.

[lyleb59349507]

It’s not exactly a plug-in I think. They are all some sort of artifact from opening my SmugMug services and making changes to the folder hierarchy with SmugMug. I posed the question to SmugMug support but no answer yet. They refer, I believe to folders in SmugMug. No matter what I do I can’t get rid of them. I will look through the Lightroom area on my hard drive to see if I can find any reference to them as plugins

Thanks,

Lyle

[GoldingD]

The Smugmug publishing service uses a Smugmug plug-in. You should see it listed in the Plug-in manager, See if an error is stated in the manager. Or for that matter, if the plug-in is missing.

And yes, those are folders on the Smugmug site (folders, catalogs, etc)

and see:

https://www.smugmughelp.com/en/articles/327-upload-from-lightroom

[John R Ellis]

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To build on GoldingD's reply, your screenshot shows that LR thinks the SmugMug plugin isn't installed and enabled:

Without that plugin installed and running correctly, LR will get very confused.  Troubleshooting steps:

1. Do File > Plug-in Manager.

2. Select SmugMug in the left column.

3. In the right column, in the Updates panel, click Check Now to ensure you have the latest version installed (version 3.4.3.0).

4. If the Status panel indicates the plugin is disabled, click Enable.

5. In the Plug-in Author Tools panel, if there are diagnostic messages, click Save Diagnostic Log To File and post the contents of the file here.

[lyleb59349507]

I tried updating to new version and get this:

[John R Ellis]

Hmm, it shouldn't be trying to use that folder. Please do File > Plug-in Manager, select SmugMug, make the Plug-in Manager window big enough to show all the panels, and post a screenshot of it.

[lyleb59349507]

I hope this helps

[John R Ellis]

That confirms that somehow the plugin got installed in the Adobe Lightroom Classic app folder, which isn't where plugins should go.  To straighten this out:

1. In File >Plug-in Manager, select SmugMug, and in the Status panel, click Show In Finder.

2. In Finder, delete SmugMug.lrplugin -- you'll probably be prompted for your password.

3. Download the latest version of the plugin from here:

https://www.smugmug.com/software-updates/lightroom-plugin/latest 

4. In Finder, double-click the downloaded .zip file in Downloads to unzip it.

5. Open a second Finder window, do the menu command Go > Go To Folder, and copy/paste this line into the Go To Folder window:

~/Library/Application Support/Adobe/Lightroom/Modules

(That folder is normally hidden.)

6. Drag SmugMug.lrplugin into the Modules folder.

7. Restart LR, and SmugMug should be automatically installed.

8. In File > Plug-in Manager, verify that the Status panel shows the plugin as enabled and there are no diagnostic messages.

[lyleb59349507]

Thanks for your expert guidance. I now have the plugin in the right folder and it is updated.

I stil can't get rid of any od the "missing" plugins that are listed with the names of my SmugMug folders. Is this a SmugMug issue? I have sent them the info and they responded but no solutions yet. I was reorganizing my SmugMug folders and galleries. Here attached is what shows in the Publishing services in Lightroom. The the error I get if I try to delete.

Thanks,

Lyle

[GoldingD]

Thanks for your expert guidance. I now have the plugin in the right folder and it is updated.

I stil can't get rid of any od the "missing" plugins that are listed with the names of my SmugMug folders. Is this a SmugMug issue? I have sent them the info and they responded but no solutions yet. I was reorganizing my SmugMug folders and galleries. Here attached is what shows in the Publishing services in Lightroom. The the error I get if I try to delete.

Thanks,

Lyle

By @lyleb59349507

1. Have you restarted LrC after installing/updating the plugin?

[John R Ellis]

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I just noticed in your screenshot that all the lines with "(missing plug-in)" appear as top-level instances of publishing services:

Did you make a new instance of the SmugMug publishing service for each new published collection?  (E.g. by right-clicking SmugMug and doing Create Another Publish Service.)

Normally, if a plugin is missing, all the collections in the instance would look like this, indented under the publish service instance:

Regardless, the SmugMug service(s) in your catalog look very sick, and I think your only hope is to get SmugMug support to help you.

I recall someone else with similar symptoms a few months ago, either here or at Lightroomqueen.com, but unfortunately, I can't find that thread. (I don't recall seeing a final answer about whether the problem was sorted out.)

[lyleb59349507]

I just tried a little test and checked a different catalog and also created a new catalog. In both cases the false entries are not visible. They only occur in my main catalog that I have been using for over a year. Would you recommend creating a new catalog and importing everything to it and then deleting the current trouble maker?

I have been working with SmugMug technical support and they can't figure it out so far.

Thanks,

Lyle

[John R Ellis]

"Would you recommend creating a new catalog and importing everything to it and then deleting the current trouble maker?"

That would likely get rid of the corrupt published collections, but it would get rid of any remaining uncorrupted ones as well.  Worth a try.  It's a little simpler and faster to do File > Export As Catalog.

[lyleb59349507]

Thanks for your feedback and all the time you spent. I think this software manifestation will go unsoved.  I've done several catalog File> Exports As Catalog and feel comfortable proceeding in that direction.

Thanks,

Lyle

[lyleb59349507]

I haven't had a chance to do a new catalog yet. I took the advice of most lightroom experts and put all of my photos from 6 different catalogs into one master and it's gor 600,00+ photos. I have to think this through before I try a new master catalog. I have to get rid of a lot of unneeded photos and duplicates. I wish Lightroom had a tool to look for duplicates.

Thanks so much for showing me alot of Lightroom info.