Cannot import photos from SD Card

[phil31874285dzuu]

• Version of the app
  • 
• Platform and OS version
  • 

     

    

     

• Basic steps to reproduce the problem
  • Not sure what this means exactly but here goes nothing:
    • When I insert the SD Card into the machine directly or an attached card reader the drive becomes navigatable on the desktop / finder. (working as expected)
    • When I open LR Classic then navigate to the import screen the cards are selectable and in that left most pane the sub folders available and selectable however the photo previews do not appear so I am not able to select and import my photos from SD Cards.
    • LR Classic has access to all files in privacy 
• Expected result and actual result
  • When I insert the SD Card into the machine directly or an attached card reader the drive becomes navigatable on the desktop / finder. (working as expected)
  • When I open LR Classic then navigate to the import screen the cards are selectable and in that left most pane the sub folders available and selectable however the photo previews do not appear so I am not able to select and import my photos from SD Cards. I would like to be able to Import photos. 
  • 
    

    Any help would be wonderful. Thanks

[phil31874285dzuu]

Also tried from Desktop and no luck

[Conrad_C]

Just for troubleshooting, does it work any better if you select the card at the top under Devices, instead of using the default under Files?

[Ian Lyons]

@Conrad_C 

'Files' is the default because there is along standing OS level conflict. The conflict often results in exceedinly long folder enumeration and/or only partial import if the enumeration has not been allowed to fully complete.

[Conrad_C]

Hi Ian, yes, that’s why I started my reply saying “just for troubleshooting” because if it worked differently that way, that might be a data point. The Devices option is still there, so even though it might not be optimal, Adobe clearly sees a need to continue supporting that method, and below I have one reason why they should keep it.

I remember when they made this change and the explanation why. But it might surprise you to know that even with that in mind, I always switch away from the default to Device, and wait until enumeration is complete before finishing the import. The reason is in the demo below. Do you see the difference?

When Lightroom Classic Import is left at its default folder selection under Files, videos are not included for import. (Sort order is Capture Time, not Media.)

This might be because my cameras (Sony) put videos in a subfolder that is not within the scope of the Lightroom Classic default selected folder. I have done imports before where I realized I never got my videos, and had to go back and re-do the import with a different manual selection so that videos actually import.

But if I select the card under Devices, then Lightroom Classic always imports both the photo and the videos, and things are fine. So I do it that way.

Yes, I reported this to Adobe a long time ago, but the demo above was made today and the default still leaves out videos. From time to time we see other users run into this.

[Ian Lyons]

@Conrad_C 

> Yes, I reported this to Adobe a long time ago, but the demo above was made today and the default still leaves out videos. From time to time we see other users run into this.

I can't offer much, if any, help regarding importing video and stills from same card directly into LrC.  I copy files from card to an appropriately named folder using OS Copy, then use LrC  'Add'.  This avoids any confusion/user error configuring the import destination panels.

BTW, I have close to zero interest in video, and the last time I can recall shooting both stlls and videos together was on shoot at Katmai NP (Alaska) in 2015. I don't think I've looked at the videos since.

[phil31874285dzuu]

 Thank you for the response. This has no effect unfortunately.

[GoldingD · Accepted solution]

Humor me.

Enter the Import screen, select Copy or Copy as DNG. Over on the right, change the Destination. No matter what it currently is, change it to something else.

The above is normally for when you can see the images, but they will not import via Add. (typically after doing something incorrect in Finder or Windows File Explorer)So not likely the solution, but?????

Also? did this import work previously on this MAC? and has the MACOS just been upgraded? If so, from what?

[phil31874285dzuu]

Thank you for your suggestion.
I am currently doing a fresh install but if the issues persist i will see if adjusting the destination knocks something free.

Worked previously. Now not working. 

[phil31874285dzuu]

I believe the OS is the same version

[phil31874285dzuu]

Ended up dinking around with the destination today and it worked. I just reselected the catalouge file and everything is working as expected. Thank god! Appreciate the Help!!! Problem solved

[Ian Lyons]

Your screenshots indicate that 'Include Subfolders' is not enabled. In this mode you would need to select each of the individual subfolders in turn before their contents can be seen in grid or imported. To see and import contents of the subfolders when the top level folder is selected you need to have 'Include Subfolders' enabled.

[phil31874285dzuu]

I appreciate the suggestion. 

Unfortunatley including subfolders was not not the issue.