Cannot import RAW CR2 file on to just one mac

[iamfraz]

I have a Canon M5 and two macs. On my iMac I have no problem importing the files directly into Lightroom in the normal way. On my macbook pro however, the files refuse to import. I have ensured the latest updates are installed for the OS, Camera RAW and Lightroom and I have tried copying the files locally on to the macbook. What else can I try? They will open in photoshop and Mac Photos but simply refuse to be seen by lightroom.

[Just Shoot Me]

I suspect your copy of LR on the MBP is not Up To Date.

Manually download and install the .10.1 update from here.

Download Photoshop Lightroom

[iamfraz]

Thanks for getting back to me.

I was already running Lightroom  2015.10.1 and Camera RAW 9.10.1. Just to say that I have done so, I downloaded and installed the latest version but am still not able to import the RAW files - any other ideas?

[Just Shoot Me]

What is the Exact error message you are getting.

Check the Destination folder for the proper permissions. If you are importing from a folder on your drive that already contain the images make sure you have selected Add at the top of the import window.

[iamfraz]

no error message, if i select the card in the slot it does nothing, if i copy the cr2's locally and try to import from that folder it just sees an empty folder as if the cr2's don't exist. There are no error messages though

[iamfraz · Accepted solution]

thanks for your help, just to let you know, I deleted the install and the prefs, then reinstalled light room and now everything works - thanks again for your help

[Just Shoot Me]

Glad it got worked out.