Constant crashing and now greyed out photo's

Report · Oct 25, 2024

I've been having problems with Lightroom Classic for about a month now and the problem is getting worse to the point where I can't edit anything because I can't even see my photo's now. Everything is greyed out. The library is loading no prob and it doesn't say "can't find file" if it's lost the file or library. It was crashing when I opened it and I tried the shift+option and that is now allowing me to open the app but I can't see any pics and it crashes when I try to do anything like export one of the greyed photo's or try and change any settings. It's very strange and seems to be going wrong in every way with lots and lots of lagging and crashing. That's how this started a month ago. I'm totally stumped. OS & Lighrtoom CC both up to date. Really appreciate any suggestions! OS Sequia 15.0.1. Lightroom 14.0.1.

[moved from bugs to discussions according to the community rules - Mod.]

Report · Oct 26, 2024

Please provide a screen capture of what you see in the Library Module. Please show us a screen capture of what you see in the Develop Module. Use the "Insert Photos" icon to include the screen captures in your reply. Do NOT attach files.

Also, please provide (as text) the information in Help->SYstem Info, down to and including the Plug-in information. We don't want and don't need and absolutely hate anything after that.

Report · Nov 05, 2024

Hi, please see photo's as requested below & system info:

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en-HK
Operating system: Mac OS 15
Version: 15.0.1 [24A348]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 16,384.0 MB
Dedicated GPU memory used by Lightroom: 3,303.2MB / 10,922.6MB (30%)
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,983.3 MB (12.1%)
Virtual memory used by Lightroom: 416,261.6 MB
Memory cache size: 0.0MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 428MB / 8191MB (5%)
Camera Raw real memory: 515MB / 16384MB (3%)

Cache1:
Final1- RAM:439.0MB, VRAM:1,960.0MB, MayhoSmith-12.CR3
NT- RAM:439.0MB, VRAM:1,960.0MB, Combined:2,399.0MB

Cache2:
m:0.0MB, n:1,974.3MB

U-main: 99.0MB

Standard Preview Size: 1440 pixels
Displays: 1) 3456x2234

Graphics Processor Info:
Metal: Apple M1 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: ON

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/sylvanalee/Documents/1. Sylv Creates/1. Editing/Lightroom Catalogue Nov 2022/Nov22/Nov22-v13-3.lrcat
Settings Folder: /Users/sylvanalee/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Pic-Time

Thank you so much for your help.

Report · Nov 06, 2024

Try this to eliminate the gray previews: https://www.lightroomqueen.com/how-do-i-change-my-monitor-profile-to-check-whether-its-corrupted/

Report · Nov 06, 2024

Thanks but I already have it set to their recommended profile - Apple XDR display...

Report · Nov 06, 2024

The three small circles on your thumbnails indicate corrupted Library previews.

The previews are contained in a folder (might display as a file or a package) whose name ends with Previews.lrdata, which you will find in this folder:

/Users/sylvanalee/Documents/1. Sylv Creates/1. Editing/Lightroom Catalogue Nov

With LrC closed, delete this folder. Do not delete anything else.

The previews will rebuild as you browse folders in Library.

It also looks as though editing tools are greyed out in Develop.

This could be due to preferences corruption caused by the crashing.

Try resetting the preferences. Method 3 described on this page is the simplest way to do it.

LrC will create a new preferences file on launch.

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

Report · Nov 06, 2024

Thanks, I have 2 files with Previews.lrdata, one normal and one smart previews, which file do I delete?

I reset the preferences as you described and now the previews are showing up and I can scroll through them but VERY SLOWLY. I still get the rainbow wheel as I scroll through in develop mode and the pictures come up pixelated and take a very long time to normalise if at all... This was happening before then the problem got worse with crashing and previews eventually dissapeared. Is there a bigger problem?

Report · Nov 07, 2024

Delete Previews.lrdata, not Smart Previews.lrdata.

Previews should load faster after rebuilding.

I still get the rainbow wheel as I scroll through in develop mode and the pictures come up pixelated and take a very long time to normalise if at all... This was happening before then the problem got worse with crashing and previews eventually dissapeared. Is there a bigger problem?

By @Sylvana5C6B

Try purging the Camera Raw cache. It contains your Develop previews which could be corrupted as well.

You do this in Preferences > Performance.

I also see that you have HDR in Library enabled. If you don't have an HDR monitor, or don't work with HDR images, I suggest that you turn it off in Preferences > Performance.

If the crashing continues, and a dialog appears for sending a crash report to Adobe, do so, using the same email address as in your Adobe ID. Then reply to this thread, stating that you have sent a crash report.

An Adobe employee can then take a look at it.

You should also check your hard drive for errors. A faulty hard drive can cause preview corruption as well as catalog corruption.

Report · Nov 10, 2024

Thank you, I've followed the instructions, all seems well so far. Thank you. How do I check my HD for errors?