Direct 2D not installed

[walterono]

From time to time since the update to LR CC I get the error message 'Direct 2D not installed'. It goes on to inform me that 'video playback requires an open GL compatible video card and driver or Windows Direct 2D'.

First, I was not attempting video playback when this error message occurs, and I have no problems playing back video anyway. Second, my video card is Open GL compatible.

Any ideas why this happens?

Windows 7, 64 bit

[F. McLion]

Could you please tell us the brand and type of your video card?

Are you using the latest driver for the card from the manufacturer?

Also, please post the system information from the help menu of LR.

[walterono]

GeForce GT740

Apparently not - have 368.22 installed at the moment. Have just seen that 368.39 is available. Will install that and see if the problem persists.

Lightroom version: CC 2015.6 [ 1078672 ]

License: Creative Cloud

Operating system: Windows 7

Version: 6.1

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.1 GHz

Built-in memory: 12230.7 MB

Real memory available to Lightroom: 12230.7 MB

Real memory used by Lightroom: 670.6 MB (5.4%)

Virtual memory used by Lightroom: 650.6 MB

Memory cache size: 319.3 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 2048x1152

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

GeForce GT 740/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 368.22

Renderer: GeForce GT 740/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: I:\Lightroom\Images-2-2-2.lrcat

Settings Folder: C:\Users\Walter\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Canon Tether Plugin

2) Export to Photomatix Pro

3) Facebook

4) Flickr

5) HDR Efex Pro 2

6) Leica Tether Plugin

7) Nikon Tether Plugin

8) Perfect Effects 4

Config.lua flags: None

Adapter #1: Vendor : 10de

  Device : fc8

  Subsystem : 84ea1043

  Revision : a1

  Video Memory : 1989

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (4- Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: GeForce GT 740/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.5.0 NVIDIA 368.22

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object 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[F. McLion]

Try to run dxdiag.exe and check if there are any issues listed in the display tab and if all is active.

[walterono]

No problems found

[walterono]

It happened again with latest driver

[Gabriel Jackson Photo]

I get the same error and dxdiag.exe shows no problems.

Specs:

Vaio canvas Z, intel iris pro 5200, 16gb memory, 512 ssd.

all drivers are current. it started around the time i imported some 4k footage by accident.

edit: removed movie files, no error message anymore

[rawumber]

Same problem here NVIDIA GeForce GTX 650 Ti Boost

regards Peter

[rawumber]

NVIDIA GeForce GTX 650 Ti Boost supports Open GL 4.3...

[F. McLion · Accepted solution]

I don't have a solid idea how to solve this issue - sorry.

I'd try to reset preferences: How do I reset Lightroom's Preferences? - The Lightroom Queen

If that does not help remove and reinstall LR.

[hanse95479119]

I have the same problem since installing the update Ver 6.6.  My graphics is Geforce GTX 750.  So far have ignored the warning and my videos play fine.

[satisfied_Meadow98A4]

same problem...

[JD Hascup]

Same issue since 2015.6 with same setup GTX 980. No problem playing videos after the warning but overall 2015.6 has been much slower in performance.

[jumupel]

same message  with GeForce GTX 950/PCIe/SSE2, but playing Video is OK , except that occasonally in slideshow mode preview/ play does not start . not sure if related

[luket63268305]

Same issue here since the upgrading.  PNY Quadro M4000 PCI-E 8GB

[romain87acx89]

W7 64

geforce gtx 285

[F. McLion]

There seems to be some issue with 6.6 / 2015.6.

If you want to roll back, here's how: How do I roll back to Lightroom 2015.1.1 or Lightroom 6.1.1? | The Lightroom Queen

Simply replace 6.1.1 with 6.5.1 throughout the article.

[JD Hascup]

I did end up rolling back as the update has this issue plus there must be a memory leak some where. I noticed this version would eat up memory and not release it the longer it ran eventually coming to a frozen state.

[F. McLion]

Yep, it looks like. Some other issues are already confirmed by Adobe.

[romain87acx89]

Maybe it is a bit overkill to rollback for such "inoffensive" msg?

After loading LR, I get it one time when I read a video, then no problem at all during the following session

[JD Hascup]

Would agree except the msg was not the reason I rolled back. The application would freeze after ~90 minutes of working it. Sooner if I had any dust spots to fix. Monitoring the memory would show Lightroom not releasing memory and working more slowly. With 32GB RAM and 6GB on the GTX 980Ti it should hum along as it did in the previous release. This most recent release though has known issues that Adobe is working on.

[johan hansc]

I Have the same problem with a AMD Radeon R7 200 Series card.

[todsackett]

Surface Pro 3 Same problem. Any solutions in sight?

[nigell30929895]

Same issue with NVIDIA GeForce GTX 960.

[justinbacle]

Same problem here with a GTX670 on windows 10