Direct 2D not installed

[walterono]

From time to time since the update to LR CC I get the error message 'Direct 2D not installed'. It goes on to inform me that 'video playback requires an open GL compatible video card and driver or Windows Direct 2D'.

First, I was not attempting video playback when this error message occurs, and I have no problems playing back video anyway. Second, my video card is Open GL compatible.

Any ideas why this happens?

Windows 7, 64 bit

[BillyMurphy]

I'm having the same issue NVIDIA GeForce GT 730.  Latest driver.  Ran DxDiag.exe... no issues.

Lightroom version: CC 2015.6 [ 1078672 ]

License: Creative Cloud

Operating system: Windows 10

Version: 10.0

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.3 GHz

Built-in memory: 16316.4 MB

Real memory available to Lightroom: 16316.4 MB

Real memory used by Lightroom: 509.7 MB (3.1%)

Virtual memory used by Lightroom: 478.2 MB

Memory cache size: 48.8 MB

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX,AVX2

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

GeForce GT 730/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 368.39

Renderer: GeForce GT 730/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\Billy\Pictures\Gallery Catalog\Lightroom Catalog-2-2-2-2.lrcat

Settings Folder: C:\Users\Billy\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Canon Tether Plugin

2) Facebook

3) Flickr

4) HDR Efex Pro 2

5) Leica Tether Plugin

6) Nikon Tether Plugin

7) ON1 Effects 10

8) ON1 Enhance 10

9) ON1 Photo 10

10) ON1 Portrait 10

11) ON1 Resize 10

Config.lua flags: None

Adapter #1: Vendor : 10de

  Device : f02

  Subsystem : 1117196e

  Revision : a1

  Video Memory : 1999

Adapter #2: Vendor : 1414

  Device : 8c

  Subsystem : 0

  Revision : 0

  Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x102

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: GeForce GT 730/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.5.0 NVIDIA 368.39

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading 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GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object 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[walterono]

Have now upgraded to Windows 10. Brand new installation of LR., same problem (GeForce GT740). No problems playing video.

[Peterpannny]

Same problem here Asus GTX970, really slow. Reminds me of Lightroom in the beginning that had these issues.
Roll out a fix asap please. And also please confirm problem in this forum.

[jsk09]

Same problem with GeForce GTX970 and current drivers on Win 10 Pro platform. Video runs fine and exports correctly. Each new session with LR CC current version I get the same message once. There is an option to "don't show again" but I'm not sure I want to disable in case I do need to do something.

[christianp39512572]

I also have that issue:
On starting of playing a video (shooten by a GoPro Hero2) from the Lightrooms library this message pops up. The video is shown, but in a poor quality.

Any suggsetions?

[christianp39512572]

The latest update, Version von Lightroom: CC 2015.6.1 [ 1083169 ], available since late 31th of July, seems to solve this issue.

I'd wish Adobe would had told us, they are working on a solution for this issue. Instead I was searching for solutions for my working place because the reaseon was my setup....

Thanks,

Christian

[Plasmar813]

Same problem - Radeon 5750.  Latest Windows 10.  Is there a ballpark ETA on a fix for this?  This is super unchillll... Mem leak especially.

[andy13186]

Same problem here..  Is there a fix yet to have the GPU do more work in lightroom?

[Michael J. Hoffman]

Just for the record, same problem here. GTX970 on Windows 10. I get the error message about Direct2D, but there is no issue playing or exporting video. It started happening prior to the most recent update (I'm currently on 2015.6 but it was doing this on the most recent earlier version).

Interestingly, the Error dialog has a "More Info" button that takes you to this Microsoft KB web page:

https://support.microsoft.com/en-us/kb/971644

Which is "Description of the Platform Update for Windows Server 2008 and the Platform Update for Windows Vista." It does mention some updates for DirectX 2D acceleration there. But, the recommended solution is to run Windows update. The KB page is dated 2012.

Bizarre.

Mike

[JD Hascup]

Latest CC update has fixed the problem as well as my memory leak. So 2015.6.1 seems so far to be much better.

[jsk09]

JD,

Thanks for the update.  I just tried a couple videos and no error message. Looks like all is right in the Lightroom world!  I think this case is close.

Jeff

[Uwe Kraatz]

The case is close, when the german Version is out. 😉 Here the same Issue withe the Radeon R9 200 series.

[F. McLion]

The released version is multilingual - Deutsch inbegriffen

[jw1337]

Same error with AMD R9 380 driver 16.15 on Windows 10.

[F. McLion]

Did you update to LR 6.6.1?