error : "Some masking models are downloading. Please try again later"

[Suricate329041645in0]

So, when I try to apply a preset, the preview works, but when I click on it, I got this message, with a downloading bar stuck at 0%

I've tried to reinitialize preferences, but nothing changes (I just lost my presets).

Never had this problem before

I'm using LRC v13.0, on a win10 64bits PC

[Shane38983964s4gq]

Did Nothing for me...Is this what we pay for?????

[Loki39026346hbmn]

yeah, it did with me. Thanks

[defaultsgtv8mkaqg9n]

I uninstalled and reinstalled Lr and the same problems exists. Can you walk me through the steps that allowed it to work for you??

[bifdaniels]

Hi. I haven't solved this problem yet, but when you say "there click the preset that needs to download the masking models," do you simply mean to click a preset that's giving the error message? All of my presets give the error message, so I'm not sure just what to do and possibly I'm missing a step in your process.

[seva M]

you need ti sign in into the Adobe account

[naldeau49]

nope, being signed in doesn't solve the problem here either.  the presets still don't work. same problem, same error message no matter how long you wait while you're signed in:

"some masking models failed to download. please try again later."

i've given up and am not wasting any more time with it. hoping perhaps a future update will fix the problem.

[bhanuka_7670]

Had the same issue, sign in with your account then downloading starts.

[bifdaniels]

I assume you mean sign into Creative Cloud.app, correct? I tried that, tried logging out and then back in, did a re-start, etc and it didn’t work for me. Is there anything more to it that I’m not thinking of?

Thanks!