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Exception code: 0xc0000374

Explorer ,
Mar 29, 2024 Mar 29, 2024

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I am unable to run Lightroom Classic more that 5-10 minutes. It crashes with Exception code: 0xc0000374.

______________________________

Faulting application name: Lightroom.exe, version: 13.2.0.8, time stamp: 0x65cc5929
Faulting module name: ntdll.dll, version: 10.0.22621.3374, time stamp: 0xeae8eecc
Exception code: 0xc0000374
Fault offset: 0x000000000010c169
Faulting process id: 0x0x67B0
Faulting application start time: 0x0x1DA8238FD699290
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8ca1df96-47f0-4320-ba86-9fea1e475815
--------------------------------------------------------------------------

I have a new Dell PC:

Intel i9 CPU, with 64GB RAM, 4TB SSD x2, 12TB SATA, and NVIDIA GEForce 4090 GPU with 24GB RAM, and a few other dongles.

It is a new download of Windows 11, and all new drivers - everything is up to date.

Please don't suggest a driver update, or SCANNOW, or DISM unless you have a specific reason that a new system would have an anomaly with a new download of the Adobe Suite.

I am desperate to finish edits for photos for sale.

I have been searching the web for solutions and no answers.

Please help.

 

[moved from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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First, try if it helps to reset the preferences as described here, although I doubt it will.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If the issue persists, remove Lightroom, reboot and reinstall it. Your photos and the catalog are safe while doing this.

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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Also, make sure to use the latest GPU driver directly from Nvidia: https://www.nvidia.com/download/driverResults.aspx/223498/en-us/

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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LEGEND ,
Mar 30, 2024 Mar 30, 2024

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Searching these forums for 0xc0000374 turns up many answers marked correct.

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Explorer ,
Mar 30, 2024 Mar 30, 2024

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Thank you. I have exhaustively search for, and tried, several "solutions" in the community as well as in the web in general. Nothing helps.  Today, I installed the "Open​CL, Open​GL, and Vulkan Compatibility Pack" to see if that would change anything. It did not.

One thing I can add: my catalog is roughly 50GB in size. I wonder if Adobe has a problem with that, even though they say there is no limit.

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LEGEND ,
Mar 30, 2024 Mar 30, 2024

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There is no limit. Do you mean that your photos take up 50GB, or the size of the folder where the catalog is stored is 50GB, or the catalog file itself is 50GB, or something else?

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Explorer ,
Mar 31, 2024 Mar 31, 2024

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the catalog file itself is 50GB.

My photos are 1.5TB so far - about 39% of a 4TB drive.

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LEGEND ,
Apr 01, 2024 Apr 01, 2024

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I have several times that in photos and my catalog is only about 4GB. Are you talking about JUST the catalog file of the whole folder with previews?

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LEGEND ,
Mar 31, 2024 Mar 31, 2024

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I have a new Dell PC:

 

 

 

1. So, please verify this assumption, that LrC in this computer has not worked properly from day one.

 

2. Have you restarted the computer, not a shutdown, but a restart? As to clear it.

 

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Explorer ,
Apr 01, 2024 Apr 01, 2024

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I have been using Lightroom for 10+ years.
This started in December, 2023 - very infrequently at first. In early March, 2024, I could still get 1-2 hours work done between crashes. Now, it crashes in less than 15 minutes.

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LEGEND ,
Apr 01, 2024 Apr 01, 2024

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

 

example:

 

Lightroom Classic version: 13.2

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 32

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 65243.7 MB

Dedicated GPU memory used by Lightroom: 143.2MB / 8018.0MB (1%)

Real memory available to Lightroom: 65243.7 MB

Real memory used by Lightroom: 1258.4 MB (1.9%)

Virtual memory used by Lightroom: 1576.1 MB

GDI objects count: 883

USER objects count: 3073

Process handles count: 2455

Memory cache size: 439.7MB

Internal Camera Raw version: 16.2 [ 1763 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 308MB / 32621MB (0%)

Camera Raw real memory: 312MB / 65243MB (0%)

 

Cache1:

Preview1- RAM:22.0MB, VRAM:0.0MB, 20110212_102749.CR2

Preview2- RAM:39.0MB, VRAM:0.0MB, 20110212_102433.CR2

NT- RAM:61.0MB, VRAM:0.0MB, Combined:61.0MB

 

Cache2:

final1- RAM:167.0MB, VRAM:0.0MB, 20110212_102749.CR2

T- RAM:167.0MB, VRAM:0.0MB, Combined:167.0MB

 

Cache3:

m:439.7MB, n:75.2MB

 

U-main: 79.0MB

 

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 1440 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

 

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 3070 (31.0.15.5161)

Init State: GPU for Export supported by default

User Preference: Auto

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: F:\My Photography\Test-v13.lrcat

Settings Folder: C:\Users\DavidsLocal\AppData\Roaming\Adobe\Lightroom

 

Installed Plugins:

1) AdobeStock

2) Any Filter

3) jf Bag-o-Goodies

4) SmugMug

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Explorer ,
Apr 02, 2024 Apr 02, 2024

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Thank you. I may have made progress on this.
Even though this was a fresh install of my apps as of March 21st, I uninstalled everything (including preferences and Creative Cloud Desktop), and reinstalles starting with Creative Cloud Desktop.
I have had only one crash in 3 days (same error code). Prior, I had 3 crashes per hour.

I have now been able to edit (or reject) ~2000 photos!!! 

If the frequent crashes start again, I will reply to you with the system info.

Thank you. Fingers crossed.

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Explorer ,
Apr 11, 2024 Apr 11, 2024

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Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 2.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 65254.2 MB
Dedicated GPU memory used by Lightroom: 6063.2MB / 24142.0MB (25%)
Real memory available to Lightroom: 65254.2 MB
Real memory used by Lightroom: 2665.2 MB (4.0%)
Virtual memory used by Lightroom: 9894.0 MB
GDI objects count: 813
USER objects count: 2912
Process handles count: 3117
Memory cache size: 72.5MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1116MB / 32627MB (3%)
Camera Raw real memory: 1070MB / 65254MB (1%)
 
Cache1: 
Preview1- RAM:22.0MB, VRAM:0.0MB, MageeMarsh02_0003.CR3
Preview2- RAM:50.0MB, VRAM:217.0MB, MageeMarsh02_0001.CR3
NT- RAM:72.0MB, VRAM:217.0MB, Combined:289.0MB
 
Cache2: 
final1- RAM:352.0MB, VRAM:0.0MB, MageeMarsh02_0003.CR3
final2- RAM:658.0MB, VRAM:3707.0MB, MageeMarsh02_0001.CR3
T- RAM:1010.0MB, VRAM:3707.0MB, Combined:4717.0MB
 
Cache3: 
m:72.5MB, n:75.2MB
 
U-main: 84.0MB
 
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440, 2) 2560x1440, 3) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 4090 (31.0.15.5186)
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: J:\!LightRoom Catalogs\DougPix\DougPix-2-v13.lrcat
Settings Folder: C:\Users\mdoug\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 

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LEGEND ,
Apr 11, 2024 Apr 11, 2024

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A Lightroom catalog should never be anywhere NEAR 50GB. You might want to optimize it and see if there are problems within. Lightroom uses a database and it can get corrupted. Is the J: drive a local hard drive?

Your computer is plenty powerful enough for Adobe software. So not likely a problem with too few resources.

And off-topic but is that the Magee Marsh between Toledo and Port Clinton on SR2? Near the nuclear plant? 

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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I have many times searched for comments and rules on max size of the Lightroom Catalog. Universally, the answer is that there is no limit, no problem on size. "Just keep it optimized", they say. You can find that answer multiple times on this community.
I optimize it every time I exit and do a backup. That is, I trust that Adobe is doing that according to what the user guidelines say.
Yes, the J: drive is a local SSD.

And yes, you have the correct Magee Marsh - one of the best birding sites anywhere.

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LEGEND ,
Apr 12, 2024 Apr 12, 2024

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I am not really a birder (my sister is a university professor with a PhD in Ecology, and SHE is a pro birder) but I do have numerous photos taken at Magee Marsh, at the Ottawa Wildlife Refuge, and around Sandusky Bay. Between Sandusky and Huron is good as well.

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