Export doesn't start when syncing is unpaused

[robertm29441822]

I am first going to describe my problem is as few words but as much detail as possible 🙂 I will then comment or update to include whatever system info might be helpful to help you help me. Thank. you in advance for your help/time. 

Several months ago I started having issues exporting out of Lightroom Classic. I would start the export of jpg files and it would act like it was starting but never actually do anything. Then I started having issues importing as well. I have been using the same catalog which has 600,000+ images, all sync'd with the cloud. 

Long story short, after several support calls trying all the usual fixes, the only thing that seems to work is to create a new catalog and NOT sync it with my existing cloud files. As soon as I do that, my problems creep into the new catalog as well. Not right away but as the numbers of sync'd images grows, so do my problems. 

One helpful Adobe support person told me to pause my sync, whcih actually DOES work to allow other Lightroom functions to happen properly but as soon as I start sync, I bascially have to stop it, restart my machine and then do other things before starting again. 

Add to that the fact that my sync with the cloud never seems to end. I get that with as many images as I have, it takes time but it has been running for weeks. 

I just need to get back to where my active work sync's across all lightroom products so I can use my workflow again. 

Help? 

Generally speaking... I am on the latest version of lightroom (updated maybe 2 weeks ago), a fairly powerful PC with a decent video card. Again, I will provide full specs/logs if necessary. 

[robertm29441822]

FYI, the first support agent I spoke to was pretty sure it was the size of my catalog/catalog file (at the time I think aroiund 15gb) but subsequent agents have vehemently denied this would cause issues. I still think it's that but keep being told no. 

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

[robertm29441822]

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 4.0GHz

SqLite Version: 3.36.0

CPU Utilisation: 19.0%

Power Source: Plugged In

Built-in memory: 32679.1 MB

Dedicated GPU memory used by Lightroom: 2984.1MB / 11999.0MB (24%)

Real memory available to Lightroom: 32679.1 MB

Real memory used by Lightroom: 5417.3 MB (16.5%)

Virtual memory used by Lightroom: 9044.9 MB

GDI objects count: 883

USER objects count: 2638

Process handles count: 2951

Memory cache size: 4470.7MB

Internal Camera Raw version: 16.5 [ 1954 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1768MB / 16339MB (10%)

Camera Raw real memory: 1862MB / 32679MB (5%)

Cache1: 

Preview1- RAM:22.0MB, VRAM:0.0MB, _NZ92982.NEF

Preview2- RAM:23.0MB, VRAM:0.0MB, _NZ92983.NEF

Preview3- RAM:22.0MB, VRAM:0.0MB, _NZ92980.NEF

Final4- RAM:352.0MB, VRAM:0.0MB, _NZ92986.NEF

Final5- RAM:352.0MB, VRAM:0.0MB, _NZ92984.NEF

Preview6- RAM:23.0MB, VRAM:0.0MB, _NZ92981.NEF

Preview7- RAM:22.0MB, VRAM:0.0MB, _NZ92988.NEF

Preview8- RAM:22.0MB, VRAM:0.0MB, _NZ92990.NEF

Preview9- RAM:23.0MB, VRAM:0.0MB, _NZ92989.NEF

Preview10- RAM:22.0MB, VRAM:0.0MB, _NZ92987.NEF

Final11- RAM:375.0MB, VRAM:2158.0MB, _NZ92985.NEF

NT- RAM:1258.0MB, VRAM:2158.0MB, Combined:3416.0MB

Cache2: 

m:4470.7MB, n:1236.0MB

U-main: 504.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 4070 SUPER (32.0.15.6109)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: H:\LR Catalogs\2024-2025 New\2024-2025 New.lrcat

Settings Folder: C:\Users\Robert McClory\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Impossible Things

4) Impossible Things Help

5) Nikon Tether Plugin

[GoldingD]

Not at all familiar with Impossible Things or Impossible Things Help Plugins. Looking on the web for the description, I would not think that it is an issue. But????

When again did your issue start? When did you add that plug-in? If you disable that plug-in and restart LrC, does the behavior improve?

[GoldingD]

and see:

• https://www.lightroomqueen.com/troubleshoot-sync-with-classic/

[GoldingD]

This reply deleted after I re-thought about it. Was going to provide info on how to contact actual Adobe, my bad, you already have.