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Failure to start Lightroom Classic

New Here ,
Oct 26, 2022 Oct 26, 2022

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Like others I have been unable to start Lr Classic and received various error messages ending with advice to uninstall. However when I try, I am told that I need to close Lr Classic first - it is not open of course. I also tried via Control Panel (Windows 10) and received the same message. I had previously successfully reinstalled both Ps and Bridge.

Derek

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from using the community >

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LEGEND ,
Oct 26, 2022 Oct 26, 2022

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@derk23294030gvpc 

Can you please tell us the EXACT word-for-word error message? Could you also please tell us the version NUMBER of your Lightroom Classic?

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