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Participant
October 26, 2022
Question

Failure to start Lightroom Classic

  • October 26, 2022
  • 2 replies
  • 112 views

Like others I have been unable to start Lr Classic and received various error messages ending with advice to uninstall. However when I try, I am told that I need to close Lr Classic first - it is not open of course. I also tried via Control Panel (Windows 10) and received the same message. I had previously successfully reinstalled both Ps and Bridge.

Derek

    This topic has been closed for replies.

    2 replies

    dj_paige
    Legend
    October 26, 2022

    @derk23294030gvpc 

    Can you please tell us the EXACT word-for-word error message? Could you also please tell us the version NUMBER of your Lightroom Classic?

    kglad
    Community Expert
    Community Expert
    October 26, 2022

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    repair all ms visual c++ versions that can be repaired.

    update your ms visual c++, if it can be updated

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

     

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