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Freeze PC or Crash - Lightroom Classic

Community Beginner ,
Jun 14, 2024 Jun 14, 2024

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Hello,

 

I'm using LR for years, not a single issue until I decided to buy a new desktop-PC, but...

My PC is freezing (only button reset works) or LrC crashing during any of these: image edits, navigating trough images, importing images, applying Lens Blur....

 

Fresh clean Win11 Pro install with license, genunine from Microsoft website, with all updates and drivers done. Fresh clean and latest Nvidia Studio drivers. Fresh and latest Lightroom Classic, licensed and installed from Adobe, with new catalog and fresh images imported.

 

I want to mention that I tried without success these:

- images, catalog and LrC on Sata SSD (1 TB);

- images, catalog and LrC on M.2 SSD (1 TB);
- different screen resolutions: 4k, UHD, HD, etc;

- different Nvidia driver versions, both Studio or Gaming: at least 5 version, during December until present;

- I did stress tests for RAM, SSD, CPU and GPU with hd santinel, aida64 extreme and fur mark; All PC components works fine, no issues;

 

Do you have any idea how to make LrC works on this new PC without freezing or crashing randomly?

I have attached 2 crash files, dxdiag and system info from LrC.

Regards.

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LEGEND ,
Jun 14, 2024 Jun 14, 2024

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Computer crashing is almost always a bad/out-of-date driver or hardware malfunction. It sounds like you have already investigate these, but one thing you haven't mentioned is checking the cooling system to make sure the computer isn't overheating. Also, did you investigate the mother board?

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Community Beginner ,
Jun 14, 2024 Jun 14, 2024

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Yes... mb too, the stress tests made didnt show up any issue.... temperatures were ok.

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LEGEND ,
Jun 14, 2024 Jun 14, 2024

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Well, I think then you need to find someone who can decipher the crash reports. I know in the past, Adobe Engineers have been able to do that. @Rikk Flohr: Photography is this something you can help with?

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LEGEND ,
Jun 14, 2024 Jun 14, 2024

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Your NVIDIA GPU, what manufacturer is i from, perhaps from MSI?

This inquiry probably moot if not from MSI.

Reason being a thin possibility that MSI Afterburner is installed and running, A GPU accelerator that LrC can have issues with. The crash report indicates a small possibility based on older postings for this.

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Community Beginner ,
Jun 14, 2024 Jun 14, 2024

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It's an original Nvidia GPU Card... no specific other manufacturer...

I dont have any tweak software installed for gaming boosts... or something like this.

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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Photoshop crashes too:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.1" build="20240610.r.626" source="Windows-Client" crashType="n/a">
<time year="2024" month="6" day="28" hour="17" minute="46" second="19" timeoffset="120" timezone="GTB Daylight Time"/>
<user guid="d36e8374-5a4e-495e-b612-cd8e10c1469c"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32647" machine="11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz" model="Intel64 Family 6 Model 167 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060" description="NVIDIA GeForce RTX 4060" driverDate="20240601000000.000000-000" driverVersion="32.0.15.5599" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2882&#38;SUBSYS_F31310B0&#38;REV_A1&#92;4&#38;B36F5C3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7486E80A6">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7486E80A6" symbolname="ART::AssetType::operator=="/>
<stackStatement index="1" address="0x00007FF7486E510B" symbolname="ART::AssetType::operator=="/>
<stackStatement index="2" address="0x00007FF7486F7543" symbolname="ART::AssetType::operator=="/>
<stackStatement index="3" address="0x00007FFA964DBDE5" symbolname="tbb::detail::r1::isolate_within_arena"/>
<stackStatement index="4" address="0x00007FFA964D6721" symbolname="tbb::detail::r1::is_tbbmalloc_used"/>
<stackStatement index="5" address="0x00007FFA964EB6AE" symbolname="tbb::detail::r1::global_control_active_value"/>
<stackStatement index="6" address="0x00007FFA964EFB13" symbolname="tbb::detail::r1::set_end_of_input"/>
<stackStatement index="7" address="0x00007FFA964EF9EB" symbolname="tbb::detail::r1::set_end_of_input"/>
<stackStatement index="8" address="0x00007FFA9AA39333" symbolname="recalloc"/>
<stackStatement index="9" address="0x00007FFA9B77257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="10" address="0x00007FFA9D14AF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000060"/>
<register name="RBX" value="0x0000000000000006"/>
<register name="RCX" value="0x0000005EB2BF6148"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000000003F268"/>
<register name="RDI" value="0x0000000000041AE8"/>
<register name="RSP" value="0x0000005EB2BF5DA0"/>
<register name="RBP" value="0x0000005EB2BF5EA0"/>
<register name="RIP" value="0x00007FF7486E80A6"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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LEGEND ,
Jun 28, 2024 Jun 28, 2024

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PS as well. Now LrC is a resource hog, PS is not. Normally stating LrC has issues but PS does not is of no value. BUT, PS also crashing?

 

Sounds like a hardware issue, a GPU, the RAM, an attached device. Could also be a configuration issue, the BIOS comes to mind (as in XMP RAM setting). on and on.

 

If you look at the Windows Event viewer, what issues are recorded?

 

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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There is no event error regarding this....

I tested all hardware more then 1h with different benchmark apps and there is no issue.

This is my BIOS motherboard: https://www.gigabyte.com/WebPage/941/intel400-bios.html

I have all default settings...

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