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Grid view now showing photos

New Here ,
Apr 27, 2024 Apr 27, 2024

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Hi brains trust

 

my adobe has crashed and when re opening it shows photos in the bottom tool bar. (0 of 1000) but there is no preview. 

I have gone through previous to the crash and colour selected my pics I wish to edit. But when re opening there is no preview

 

any thoughts on what can be causing this?

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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Please post a screen capture along with the system information found in the help menu.

Do you see ! on the photos in the grid or ? on the folders in the folder panel?

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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New Here ,
Apr 28, 2024 Apr 28, 2024

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todd37035365mpfc_0-1714308706011.png

 

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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As it says, there is nothing selected in either the Catalog or the Folder section in the left panel.

Hit F7 to show it and select what you want to see ...

 

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New Here ,
Apr 28, 2024 Apr 28, 2024

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todd37035365mpfc_0-1714310698565.png

am i missing something simple, says the files are there, just cant select them

 

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New Here ,
Apr 28, 2024 Apr 28, 2024

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i am feeling not to bright, when i click quick collection there is one photo in there , why wont the rest show?

 

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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Don't care about the quick collection for the moment.

If you have selected "All Photographs" and no filter is active, you should see all previews in the library grid view.

You seemed to have imported only once, all of these photos in one batch.

What format do the files have?

It's also worth trying to reset the preferences as described here since it is known to cure from many issues: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

 

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LEGEND ,
Apr 28, 2024 Apr 28, 2024

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Can you take a new screenshot of that Library Mode. This one a full screen. Need to make sure both left and right panels are shown, need to make sure filmstrip is shown (even if it has no previews)

 

Also, a screenshot from my rig with some inquiries annotated:

1.png

 

 

 

 

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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.. or simply click on "None" in the Filter bar ... 😉

However, in the screen capture he posted, there are no filters active.

 

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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There is no simple issue with filters here. The crash may have corrupted the helper data, or the catalog. @todd37035365mpfc try this first: Open your catalog folder and look for 'Catalogname Helper.lrdata'. Delete it and then start Lightroom Classic again. Does this solve it? If not, try resetting the preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Did that help? If again it did not, do you have a catalog backup from before the crash?

 

-- Johan W. Elzenga

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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... or even delete the previews and have them regenerated ...

 

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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quote

... or even delete the previews and have them regenerated ...

 


By @F. McLion

 

I don't think that will work. Lightroom does not see photos at all in the grid, it's not that it does see the photos but can't draw previews for them.

 

-- Johan W. Elzenga

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New Here ,
Apr 29, 2024 Apr 29, 2024

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thanks all for trying, nothing fixed it, i have resigned to create a new catalogue and reimport all the pics

 

cheers heaps for the asistance and ideas!

 

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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LATEST

So you did not have a catalog backup? Maybe start making these...

 

-- Johan W. Elzenga

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LEGEND ,
Apr 28, 2024 Apr 28, 2024

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What software are you talking about? What version NUMBER?

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New Here ,
Apr 28, 2024 Apr 28, 2024

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lightroom classic

 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 1.7GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 15720.2 MB
Dedicated GPU memory used by Lightroom: 26.0MB / 495.5MB (5%)
Real memory available to Lightroom: 15720.2 MB
Real memory used by Lightroom: 619.8 MB (3.9%)
Virtual memory used by Lightroom: 505.0 MB
GDI objects count: 669
USER objects count: 2525
Process handles count: 1943
Memory cache size: 0.0MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 7860MB (0%)
Camera Raw real memory: 1MB / 15720MB (0%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache3: 
m:0.0MB, n:0.0MB
 
U-main: 81.0MB
 
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: AMD Radeon(TM) Graphics (31.0.12028.2)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\pfl\rnd 4\wom b or vs carine\wom b ham vs quinns\wom b ham vs quinns.lrcat
Settings Folder: C:\Users\toddq\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
4) Topaz Photo AI
 
Config.lua flags: None
 
Adapter #1: Vendor : 1002
Device : 164c
Subsystem : b9f1028
Revision : c1
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.28.220830
GPUDeviceEnabled: false
OGLEnabled: true
[shorted to needed infromation - Mod.]

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