Grid view now showing photos

[todd37035365mpfc]

Hi brains trust

my adobe has crashed and when re opening it shows photos in the bottom tool bar. (0 of 1000) but there is no preview. 

I have gone through previous to the crash and colour selected my pics I wish to edit. But when re opening there is no preview

any thoughts on what can be causing this?

[F. McLion]

Please post a screen capture along with the system information found in the help menu.

Do you see ! on the photos in the grid or ? on the folders in the folder panel?

[todd37035365mpfc]

[F. McLion]

As it says, there is nothing selected in either the Catalog or the Folder section in the left panel.

Hit F7 to show it and select what you want to see ...

[todd37035365mpfc]

am i missing something simple, says the files are there, just cant select them

[todd37035365mpfc]

i am feeling not to bright, when i click quick collection there is one photo in there , why wont the rest show?

[F. McLion]

Don't care about the quick collection for the moment.

If you have selected "All Photographs" and no filter is active, you should see all previews in the library grid view.

You seemed to have imported only once, all of these photos in one batch.

What format do the files have?

It's also worth trying to reset the preferences as described here since it is known to cure from many issues: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[GoldingD]

Can you take a new screenshot of that Library Mode. This one a full screen. Need to make sure both left and right panels are shown, need to make sure filmstrip is shown (even if it has no previews)

Also, a screenshot from my rig with some inquiries annotated:

[F. McLion]

.. or simply click on "None" in the Filter bar ... 😉

However, in the screen capture he posted, there are no filters active.

[JohanElzenga]

There is no simple issue with filters here. The crash may have corrupted the helper data, or the catalog. @todd37035365mpfc try this first: Open your catalog folder and look for 'Catalogname Helper.lrdata'. Delete it and then start Lightroom Classic again. Does this solve it? If not, try resetting the preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Did that help? If again it did not, do you have a catalog backup from before the crash?

[F. McLion]

... or even delete the previews and have them regenerated ...

[JohanElzenga]

... or even delete the previews and have them regenerated ...

By @F. McLion

I don't think that will work. Lightroom does not see photos at all in the grid, it's not that it does see the photos but can't draw previews for them.

[todd37035365mpfc]

thanks all for trying, nothing fixed it, i have resigned to create a new catalogue and reimport all the pics

cheers heaps for the asistance and ideas!

[JohanElzenga]

So you did not have a catalog backup? Maybe start making these...

[dj_paige]

What software are you talking about? What version NUMBER?

[todd37035365mpfc]

lightroom classic

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 1.7GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 15720.2 MB

Dedicated GPU memory used by Lightroom: 26.0MB / 495.5MB (5%)

Real memory available to Lightroom: 15720.2 MB

Real memory used by Lightroom: 619.8 MB (3.9%)

Virtual memory used by Lightroom: 505.0 MB

GDI objects count: 669

USER objects count: 2525

Process handles count: 1943

Memory cache size: 0.0MB

Internal Camera Raw version: 16.2 [ 1763 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 0MB / 7860MB (0%)

Camera Raw real memory: 1MB / 15720MB (0%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache3: 

m:0.0MB, n:0.0MB

U-main: 81.0MB

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: AMD Radeon(TM) Graphics (31.0.12028.2)

Init State: GPU for Display supported by default with image processing and export supported in the custom mode

User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: E:\pfl\rnd 4\wom b or vs carine\wom b ham vs quinns\wom b ham vs quinns.lrcat

Settings Folder: C:\Users\toddq\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

4) Topaz Photo AI

Config.lua flags: None

Adapter #1: Vendor : 1002

Device : 164c

Subsystem : b9f1028

Revision : c1

Video Memory : 495

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 8

GL_ACCUM_BLUE_BITS: 8

GL_ACCUM_GREEN_BITS: 8

GL_ACCUM_RED_BITS: 8

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 32

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon(TM) Graphics

GL_SHADING_LANGUAGE_VERSION: 4.60

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.28.220830

GPUDeviceEnabled: false

OGLEnabled: true

[shorted to needed infromation - Mod.]