Skip to main content
T
todd37035365mpfc
Participating Frequently
April 28, 2024
Question

Grid view now showing photos

  • April 28, 2024
  • 2 replies
  • 849 views

Hi brains trust

 

my adobe has crashed and when re opening it shows photos in the bottom tool bar. (0 of 1000) but there is no preview. 

I have gone through previous to the crash and colour selected my pics I wish to edit. But when re opening there is no preview

 

any thoughts on what can be causing this?

This topic has been closed for replies.

2 replies

dj_paige
dj_paige
Legend
April 28, 2024

What software are you talking about? What version NUMBER?

T
todd37035365mpfcAuthor
Participating Frequently
April 28, 2024

lightroom classic

 

Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 1.7GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 15720.2 MB
Dedicated GPU memory used by Lightroom: 26.0MB / 495.5MB (5%)
Real memory available to Lightroom: 15720.2 MB
Real memory used by Lightroom: 619.8 MB (3.9%)
Virtual memory used by Lightroom: 505.0 MB
GDI objects count: 669
USER objects count: 2525
Process handles count: 1943
Memory cache size: 0.0MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 7860MB (0%)
Camera Raw real memory: 1MB / 15720MB (0%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
T- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache3: 
m:0.0MB, n:0.0MB
 
U-main: 81.0MB
 
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: AMD Radeon(TM) Graphics (31.0.12028.2)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\pfl\rnd 4\wom b or vs carine\wom b ham vs quinns\wom b ham vs quinns.lrcat
Settings Folder: C:\Users\toddq\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
4) Topaz Photo AI
 
Config.lua flags: None
 
Adapter #1: Vendor : 1002
Device : 164c
Subsystem : b9f1028
Revision : c1
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.28.220830
GPUDeviceEnabled: false
OGLEnabled: true
[shorted to needed infromation - Mod.]
F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
April 28, 2024

Please post a screen capture along with the system information found in the help menu.

Do you see ! on the photos in the grid or ? on the folders in the folder panel?

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
T
todd37035365mpfcAuthor
Participating Frequently
April 28, 2024

 

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
April 29, 2024

.. or simply click on "None" in the Filter bar ... 😉

However, in the screen capture he posted, there are no filters active.

 


There is no simple issue with filters here. The crash may have corrupted the helper data, or the catalog. @todd37035365mpfc try this first: Open your catalog folder and look for 'Catalogname Helper.lrdata'. Delete it and then start Lightroom Classic again. Does this solve it? If not, try resetting the preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Did that help? If again it did not, do you have a catalog backup from before the crash?

 

-- Johan W. Elzenga
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices