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I can't download LrC

Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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Hi everyone, 

 

I have Lightroom (Lr) but I would like to get Lightroom classic (LrC), which is different.

But when I try to apply for LrC from my adobe account, a message tell me that the set up is impossible, and that I have to try the 7 day's free test. 

I didn't really understood the message, but I tried anyway by taking the free test. And then, when I apply it suggest me a formula in which there is "Lr and PS" but NOT LrC !

It's really confusing beacause I allready have PS, and I want LrC, not LR which I also already have 

 

Does anyone can help me to understang, it's not clear at all 

 

Thank you very much

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LEGEND ,
Feb 28, 2024 Feb 28, 2024

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Please give us the EXACT word-for-word error message, unedited, verbatim.

 

How are you trying to do this download? Web browser? Adobe Creative Cloud application? Other?

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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I clic there : 

Sami26203256547c_0-1709130209651.png

 

Then I have that : 

 

Sami26203256547c_1-1709130270221.png

 

And the it tells me that, but I don't understand because I only have Lightroom and not Lightroom Classic.  

 

Sami26203256547c_2-1709130416170.png

 

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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Sami26203256547c_3-1709130568320.png

 

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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Sounds like you have the Lightroom Plan subscription, which is for Lightroom and 1TB cloud space only. Lightroom Classic and Photoshop are not part of this subscription. If you want to use Lightroom Classic, then you'll have to switch to the Photography Planhttps://www.lightroomqueen.com/lightroom-cc-vs-classic-features/

 

-- Johan W. Elzenga

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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I clic there : 

Sami26203256547c_0-1709130662516.png

 

 

 

Then I have that : 

 

Sami26203256547c_2-1709130662520.png

 

 

 

And the it tells me that, but I don't understand because I only have Lightroom and not Lightroom Classic.  

 

I clic there : 

Sami26203256547c_6-1709130693838.png

 

 

 

Then I have that : 

 

Sami26203256547c_8-1709130693843.png

 

 

 

And the it tells me that, but I don't understand because I only have Lightroom and not Lightroom Classic.  

 

Sami26203256547c_12-1709130718511.png

 

 

 

 

 

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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Contact Adobe by phone. You clearly have the Lightroom Plan, like I said. Your best option would be to switch to the Photography Plan with additional 3 TB cloud space, so ask them to assist you with that.

 

-- Johan W. Elzenga

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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OK thank you for your help !

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