Import Crashes When using Network Drive

[robstead]

Lightroom Classic 12. 1, MacBook Air (M1, Ventura 13.1, Memory 8GB)

On import to my network drive (on a QNAP NAS) Lightroom Classic constantly crashes making my MacBook reboot.

Is there a fix please?

Rob

[Lumigraphics]

My educated guess is that you are running out of memory. If you let things sit for long enough, it might get resolved on its own. If you had a computer with more memory it might not be happening.

instead of going directly to the NAS, import to a USB or Thunderbolt drive and move photos to the NAS later. I bet the crashes stop.

[milaadd]

I've been experiencing the exact same issue with Synology NAS over ethernet. Editing is fine once it's imported but the import crashes whether I move files from SD to NAS or from local to NAS. Right now the work around I have is to move 200 images at a time but it's so annoying when you have to move thousands

[dj_paige]

@milaadd this seems like a different problem than the original problem entitled "Import Crashes...". It is not the "exact same issue".

You will likely get better help if you start a new thread and describe the problem in detail, from the beginning.

[Rikk Flohr: Photography]

In addition to @dj_paige 's comments about this belonging on a new thread:

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

[robstead]

This looks like the same issue I have. Sadly Adobe have never addressed the issue (as far as I know). I too have to do odd work arounds, which is time consuming.

[brianw51776942]

Do you have a Mac M1-M3 Silicon Macbook?

[DdeGannes]

There are issues still outstanding for macOS 13 Ventura and LrC.

Ses the links below.

https://www.lightroomqueen.com/lightroom-macos-ventura-compatibility/

https://community.adobe.com/t5/lightroom-classic-discussions/p-mac-ventura-known-issues-please-read-...

You will see the second link was posted in this from since Oct 21 2022.

[DdeGannes]

Also make sure you have granted "Full Disk Access" to LrC on Apple> System Preferences > Security& Privacy > Full Disk Access"

See the screen capture.

[robstead]

Thanks Denis for this suggestion.

I added full disk access for Lightroom Classic but sadly a test of 100 images caused the same problem so it can be this.

I still think it's a memory issue.

Rob

[DdeGannes]

@robstead , Did you reboot your computer system after you made that change to the system preferences for it to take effect?

[DdeGannes]

If you think it is a memory problem please provide details of the drive where your Operating System is located and your Catalog, support files, previews and other data files are located, full disk capacity and free disk space.

So I did an initial search Mac Book Air M1 comes with 256GB SSD or 512GB SSD with 8GB Ram.

I you have a 256 GB SSD you need at least 65 GB free disk space and at least 110 GB on the 512 GB SSD drive for efficient operation.

[Jao vdL]

Can you monitor your activity monitor and set it to the memory tab during an import. See if the memory pressure turns red during this.

[robstead]

Thanks again Denis,

I've been having this problem since before Ventura, sadly.

Rob

[DdeGannes]

@robstead , You stated in an earlier post "I would really like to just import the images from my SD card to my large NAS drive."

Are using a card reader? Connecting your camera to the computer via USB cable?

Your computer has 8 GB of ram that is a minimum requirement, recommended is 16 GB.

Think out of the box, it's likely the NAS is not the problem focus on your weak link.

See the outstanding issues with using macOS Ventura that may be the cause.

[DdeGannes]

GoldingD, stated in an earlier post "As you know, communicating to that NAS is slow. As you mention below, you are connecting that laptop to your LAN over WiFi, also slow. Combination of the two, extremely slow, to the point of possible issues."

It's probably that this is the issue, LrC requires the original image file requires a physical connection to files. The better workaround would be to purchase a SSD external with sufficient capacity to have the folder containing the Catalog file with all support data files including previews and create Smart Previews for all the imported files. I do not have experience with working with a NAS so not sure if this will work. Just a thought.

[Jao vdL]

As others have mentioned, using a NAS in the way like the original poster works just fine. There is nothing inherently bad about doing it with NAS over wifi as long as the wifi network is stable. In fact on a well behaved modern wifi network this can actually be significantly faster than a directly attached spinning drive if the NAS contains good fast drives or has a SSD accelerator. If you use ethernet to connect it is even better as then you can do 125 Mbyte/s (gigabit) upto 1.25 Gbytes/s (10 Gbit ethernet) which is way faster than a typical spinning drive. Good wifi on a wifi6 capable wifi access point can go upto 800 Mbit/s or 100 Mbyte/s. Typically you would see 400 to 500 Mbit/s so only 50MByte/s. That is still faster than most USB connected spinning external drives and of the right order of magnitude compared to most sd card readers. 

My NAS is connected over 2.5 Gbit ethernet and can saturate that connection but even if I go over wifi, I can easily import 100 images directly to it without issues. I have a MBP with M1 Max and 32 GB of memory. I wonder if the 8 GB of the original poster is triggering the problem. 

Long story short, this appears to be some kind of hardware problem

[Lumigraphics]

If I was the OP I would try changing my workflow to see if that fixed the problem. The alternatives are spending a bunch of money to upgrade or spending a bunch of time troubleshooting.

[DdeGannes]

It's possible that the solution to connect the NAS with a wired connection instead of via WiFi. I have no other thoughts.

[edricivan]

OP were you able to solve your problem? I'm having the same issues.

I use

QNAP NAS - for image storage

External SSD - for catalog storage

MBP 16 M1 Pro chip, 16gb ssd, have 164gb of free space. 

It crashes every time I try to import photos into lightroom. I copy the images into the NAS first manually. Then use the copy option on lightroom to import into the LRC catalog. It still crashes. 

[DdeGannes]

@edricivan , you stated "It crashes every time I try to import photos into lightroom. I copy the images into the NAS first manually. Then use the copy option on lightroom to import into the LRC catalog. It still crashes. "

Since you are storing the image files on the NAS you should be using the Add option to import.

In addition make sure you have provided "Full disk access" to Lightroom Classic and other Adobe applications in your Apple Preference under Privacy and Security.

[robstead]

I've never got it to work, after years of asking. The replies, whilst welcome, never resolved the problem. I'm still convinced the issue is with Lightroom. Sorry I can't help. Rob

[Sylavin]

Hi Robstead,

I use the OWC Thunderbay 4 (Raid 5) connected in thunderbolt 4 to my Macbook Pro 14" M1 Pro chip, 16gb 16 RAM, it works perfectly with LRC, I copy my photos directly on the TB4 and edit them in LRC.

But I'd like to have the same functionality and access to my photos from any location or device, to do this, I'm thinking of buying the Qnap TVS-672XT NAS in Thunderbolt 4 (the new one), do you think this is a bad idea? Thank you for your understanding.

[mcole1987]

I am having this exact issue.  and the issue just started after successfully using this technique for years.

lightroom classic 14.2 and sequoia 15.3.1.  using the build in card reader and ethernet connection to synology NAS.  someone help! thanks.

[robstead]

I’m afraid I’ve never found a solution to this so I now use an attached USB drive.

[mcole1987]

same issue, please someone help