Importing from canon eos 5d mark IV

[cricketm17639154]

I have Lightroom CC and am trying to import images from my new camera, the canon eos 5d mark IV.  It says that the previews cannot be read and will not import them.  Do I need a different Lightroom?  Help please!

[Bill Sprague]

Go to Help and About....

Take a screenshot and post it like this so that the version number can be read.

[cricketm17639154]

Adobe Photoshop Lightroom CC

Mine says 2015.4 Release and Camera Raw 9.4

Is it because I don't have the Classic CC?  I think I have updated mine but this is what it keeps saying.

[Bill Sprague · Accepted solution]

You need to figure out how to update.  The "2015.4 Release and Camera Raw 9.4" you provided mean you are on the CC plan and subscribing to "Classic".  You 5D Mark IV needs "2015.7 and Camera Raw 9.7". 

Normally updating takes place through use of either the Update choice in the Help Menu or the Creative Cloud app that manages your subscriptions.

References: 

Cameras supported by Camera Raw 

Keep your Lightroom version up to date

Good luck!  Post back when you get it working!

[cricketm17639154]

Thank you so much for your help!  I got it all working!

[Bill Sprague]

Perfect!  Thanks for getting back with a report of success!

[cricketm17639154]

Now I that I have imported my pictures, they show up in lightroom but say that the file cannot be found!  When I put the memory card back into the computer, they are there, but only then.  I'm figuring I am missing something obvious, but haven't figured it out yet.  I have this beautiful new camera and I keep struggling!  ugh!!  Please help again!

[Bill Sprague]

Are you picking "Copy" during the Import from your beautiful new camera?  The image files have to be moved to somewhere on your computer and registered there in Lightroom Classic.  Files are never moved "into" Lightroom Classic.  They are moved or copied to your file structure and only the location is then recorded by Lightroom CC.